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DCH Brunswick Toyota

North Brunswick, NJ

4.5
1,721 Reviews
-Upfront, no-haggle transparent pricing which saves you time and money • -DCH is the largest auto group in New Jersey, which provides you with a greater selection of new and pre-owned vehicles -Our service department is open 6 days per week, with available online scheduling, and indoor drive-in valet parking -We are recipients of the J.D. Power’s Dealers of Excellence Award based on actual customer satisfaction surveys -Consistently ranked among the best on review websites such as DealerRater.com, Edmunds.com, Cars.com and Google+ -DCH is proud to promote safe teen driving in our communities by sponsoring SADD (students against destructive decisions) including chapters in North Brunswick, South Brunswick, and Edison High Schools, and our own Teen Safe Driving Foundation -We are a proud winner of the Toyota President's Award, the highest honor a dealer can receive from Toyota, based on ethical business practices and customer feedback/satisfaction -We have a “A+” rating with the Better Business Bureau -We are a Certified Toyota Mobility Dealer
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1504 US-1

North Brunswick, NJ

08902

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Showing 1,721 reviews

May 12, 2024

Very unprofessional! Salesman was very poor in communication,first an last time would never recommend to any friends or family More

by ABOODOO27
Workmanship
Recommend Dealer
No
Employees Worked With
Joan "J" Nunez
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

DCH Brunswick Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 12, 2024

Kevin far exceeds the personalization desired for service. As far as the dealership, no one has touched this truck for service besides them. More

by JERRYL007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Scesney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Venerus
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2024 -

DCH Brunswick Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kevin met your expectations. Thank you for choosing DCH Brunswick Toyota, we look forward to having you as a valued customer for many years to come! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 12, 2024

Clean spacious quick very thankful for an early appt so I didn’t have to listen to people talking loudly in their cell phones. More

by JEANETTEEBALATTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Swenarton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2024 -

DCH Brunswick Toyota responded

Thank you for the kind words for our service department, Jeanette! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 12, 2024

Was there to long with an appointment n was the second on onl line over 4 hrs More

by jazzygirl18optonline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Scesney
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

DCH Brunswick Toyota responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 11, 2024

Had a great experience at DCH Brunswick. Giovanni helped us out in our dream car and he did not give up on us. Overall the staff were all a big help and most importantly they were patient! More

by KEVIN TOBON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Alarcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giovanni Mancipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2024 -

DCH Brunswick Toyota responded

Kevin, it's fantastic to hear that Giovanni provided you with excellent customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing DCH Brunswick Toyota! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 11, 2024

Toyota es el mejor carro,y sus agentes de venta son muy buenos personas para vender ,los recomiendo comprar con personas profesionales como ellos. More

by OROZCOPORFIRIO9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Devivo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Alarcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2024 -

DCH Brunswick Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 11, 2024

Waiting hours more than expected, about 4 hours. It could be first informed. Booking site should give an estimate for different slots More

by drcyyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Taveras
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2024 -

DCH Brunswick Toyota responded

Thanks for sharing your thoughts about your experience with DCH Brunswick Toyota. We appreciate your business and hope to see you again soon! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 11, 2024

DCH in New Brunswick is the best car dealer I’ve dealt with! They are courteous, efficient and know how to deal with customers! Their attention to details and willingness to work with you is outstanding. More

by Bvmannino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Venerus
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2024 -

DCH Brunswick Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing DCH Brunswick Toyota, we look forward to having you as a valued customer for many years to come! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 11, 2024

Nice staff and technicians . Very good knowledge about subject matter. Nice waiting internet available area. More

by Trushar1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Swenarton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ava Broux
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2024 -

DCH Brunswick Toyota responded

Thanks for sharing about your experience with DCH Brunswick Toyota. We appreciate your business and hope to see you again soon! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 11, 2024

If you are planning on getting a car, ask for Giovanni. Giovanni made sure the process was as smooth and quick as possible. There was no shady charges or unwanted hidden fees, etc. He made sure the service More

by joshuabaello18
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russell Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Hart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Devivo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giovanni Mancipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2024 -

DCH Brunswick Toyota responded

Thank you, Joshua! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that Giovanni met your expectations. Thank you again for choosing DCH Brunswick Toyota; we look forward to having you as one of our valued customers for many more years! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

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