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DCH Brunswick Toyota

North Brunswick, NJ

4.5
1,721 Reviews
-Upfront, no-haggle transparent pricing which saves you time and money • -DCH is the largest auto group in New Jersey, which provides you with a greater selection of new and pre-owned vehicles -Our service department is open 6 days per week, with available online scheduling, and indoor drive-in valet parking -We are recipients of the J.D. Power’s Dealers of Excellence Award based on actual customer satisfaction surveys -Consistently ranked among the best on review websites such as DealerRater.com, Edmunds.com, Cars.com and Google+ -DCH is proud to promote safe teen driving in our communities by sponsoring SADD (students against destructive decisions) including chapters in North Brunswick, South Brunswick, and Edison High Schools, and our own Teen Safe Driving Foundation -We are a proud winner of the Toyota President's Award, the highest honor a dealer can receive from Toyota, based on ethical business practices and customer feedback/satisfaction -We have a “A+” rating with the Better Business Bureau -We are a Certified Toyota Mobility Dealer
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1504 US-1

North Brunswick, NJ

08902

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Showing 1,721 reviews

May 24, 2024

This was first visit for service. The experience was excellent. From the drive into the building, to the greeter, and then Paul, my Service Advisor. Paul did an excellent job explaini More

by jerseysangelo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Swenarton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

DCH Brunswick Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing DCH Brunswick Toyota, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 24, 2024

It's too much of a waiting from the time service starts. A minimum on 3hrs or more even for a simple oil change. Other wise everything is fine here. Good people, good ambience. More

by MANISHMVASWANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Venerus
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

DCH Brunswick Toyota responded

Thank you for your review for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 24, 2024

Excellent service on timely manner with full video report and Kevin my service advisor is always helpful . More

by Dipen66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Devivo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohamed Rizvi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Scesney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Mootz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kervis Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Peralta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoffrey Suasnavas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

DCH Brunswick Toyota responded

Thank you for choosing DCH Brunswick Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 24, 2024

I was very satisfied with your work performance on my car. I will continue to come to you in the future. More

by casandralorincz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Swenarton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

DCH Brunswick Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing DCH Brunswick Toyota. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 23, 2024

Very friendly, helpful and professional people I definitely recommend this dealer. Thanks for your help. More

by ARGC02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nikolai Yershov
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

DCH Brunswick Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 23, 2024

Salesman Nikolai was very knowledgeable and helpful throughout the process and willing to spend time to understand my car needs and requirements. He was very professional throughout and always looking More

by DON10FREE
Recommend Dealer
Yes
Employees Worked With
Travis McCloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nikolai Yershov
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

DCH Brunswick Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at DCH Brunswick Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 23, 2024

Price couching, they charge me different price for same oil change they always try to charge me more. Very unprofessional about pricing More

by Gaurav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Venerus
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

DCH Brunswick Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 23, 2024

Not honestly bad behavior proudly not standing on the word lie in the customer before deal something else after deal done and then they are something else More

by QASIM1379
Recommend Dealer
No
Employees Worked With
Ruben Arcila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

DCH Brunswick Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 22, 2024

The greeter at the drive lane was extremely rude, the wait time was a bit much for an oil change. There was also no snack I would expect with such beautiful building there be attest complementary snacks. More

by REYESDISLAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Venerus
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

DCH Brunswick Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

May 22, 2024

Experienced a catastrophic transmission failure while driving from Massachusetts to Washington DC for a graduation. Looked for the nearest Toyota dealer and it was DCH in Brunswick. We rented a car an More

by LTJJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Stith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kervis Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I added the Parts Department, assuming they helped locate and deliver the transmission.
May 29, 2024 -

DCH Brunswick Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

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