DCH Brunswick Toyota

I brought my Prius in because I had to jump start it and afterwards several lights going off including check engine and a red exclamation point. There was also decreased performance. I brought it in on the afterwards several lights going off including check engine and a red exclamation point. There was also decreased performance. I brought it in on the Friday before Memorial Day weekend and felt I was met with some rudeness, which is understandable before the long weekend, but I would have appreciated a little bit more congeniality. I was very stressed and worried about my car. They at first told me to go home and come back Tuesday but I barely thought I would be able to drive there much less home. With a little persuasion they took it but refused to give me a loaner despite there being two there. On Saturday they called me and told me they had a tech on it all day and couldn't figure out what was wrong with it and that they'd have to wait for their hybrid expert to come in after the long weekend. After the weekend everything changed and DCH became very communicative and very pro-active and amazing. They called me first thing Tuesday morning around 9:30am and told me it was just the 12v battery but the car needed a bunch of routine stuff (which I knew) and I told them to go ahead and get everything done that it needed to be done as I love my car and want it to be running for a long time. Yanni called me again later that afternoon and told me they did everything but still got the warning but the warning light was still on and that a cell was dead in the hybrid battery and that it ALSO needed replaced. This is the last thing a hybrid owner wants to hear, especially when you're 12,000miles over warranty. I don't know how, but I'm eternally grateful to DCH because they not only got the hybrid battery there the next day, but I didn't have to pay for it or the installation, just the shipping and handling. I will recommend them to anyone and everyone. Yanni kept me up to date on the whole process. Originally they told me my car wouldn't be ready til Friday, but it was ready on Wednesday. I can't recommend DCH Brunswick Toyota enough. More

my experience today with both larry hart and ray medina,, most pleasant, very satisfied, both very helpful,exceeded my expectations,,very surprised,, this is my 5th car from this dealer medina,, most pleasant, very satisfied, both very helpful,exceeded my expectations,,very surprised,, this is my 5th car from this dealer More

It was a pleasure to work with Robin Everett. He was genuinely interested in what I was looking for, instead of trying to sell me something that I didn't need. He is courteous, enthusiastic, and willin genuinely interested in what I was looking for, instead of trying to sell me something that I didn't need. He is courteous, enthusiastic, and willing to work together with me to reach a price point both of us were satisfied with. Although I didn't interact directly with Alan Carter, who is Robin Everett's boss, Alan responded in a timely manner to my offers. Robin and Alan made my car buying experience pleasant and straightforward, and I highly recommend working with them. More

I wanted to shop around for Camry hybrid..so my first stop was DCH Brunswick. Luckily i got Ray Medina to show me around. After 2 days i got the new car and i never had to visit another dealer. He was ve stop was DCH Brunswick. Luckily i got Ray Medina to show me around. After 2 days i got the new car and i never had to visit another dealer. He was very helpful,negotiable and caring.I will definitely reccomend this dealer and Ray to everyone looking to get a new or used car! More

I have to commend Robin on a great car buying experience. I don't look forward to car buying situations but I have to say that Robin made buying a new car, I dare say, a good experience. I felt as though h I don't look forward to car buying situations but I have to say that Robin made buying a new car, I dare say, a good experience. I felt as though he was there for me as well as the dealership and worked hard to structure a fair deal for all. This was my third Toyota purchased from DCH and I can assure you there will be a fourth. More

Everyone at the dealership was very helpful and did not try to pressure us into doing something we weren't prepared to do. They worked with us to help buy and finance the car we wanted. try to pressure us into doing something we weren't prepared to do. They worked with us to help buy and finance the car we wanted. More

A great experience all around. Easiest car deal I've ever made. Ray worked quickly to get me out by a time deadline and I'm happy with the car. ever made. Ray worked quickly to get me out by a time deadline and I'm happy with the car. More

Danny was wonderfully nice and cooperative.He patienly listened & acted as per our need and was very cordial.He contacted his supersisor with our needs & we bought the car within an hour & took home in 2 listened & acted as per our need and was very cordial.He contacted his supersisor with our needs & we bought the car within an hour & took home in 2 hours More

This was a professional group. No hard sales pitch, especially if you know what you want and what you are willing to pay. They are very willing to negotiate and are very transparent with prices, fees especially if you know what you want and what you are willing to pay. They are very willing to negotiate and are very transparent with prices, fees etc. Sales person was very curteous, not pushy but also engaging and showed that he wanted and appreciated my business. Overall, if I were to buy another toyota vehicle I would look to this dealership first and would gladly recommend others to them. More

Edmund Leung was wonderful to work with. He was professional, friedly, and respectful. The complete process from start to finish was smooth and efficient. I would recommend anyone going to DCH Bru professional, friedly, and respectful. The complete process from start to finish was smooth and efficient. I would recommend anyone going to DCH Brunswick Toyota to ask to deal with Edmund Leung. Again, great service. It's a pleasure doing business with them. More