DCH Brunswick Toyota

Hello, Ms Rodriguez was excellent person, who helped Hello, Ms Rodriguez was excellent person, who helped me buy my first car, along with her manager she helped me find the car i wanted, suited to my Hello, Ms Rodriguez was excellent person, who helped me buy my first car, along with her manager she helped me find the car i wanted, suited to my finance. More

Very good process, No Haggle, very professional and helpful. Price was good, Trade in was good. People were great. No pressure on any additional add ons helpful. Price was good, Trade in was good. People were great. No pressure on any additional add ons More

Ray was very friendly to us. He provided excellent customer service and made our experience of buying a new car very pleasant. The dealaership was also really great and I recomend it to anyone who nee customer service and made our experience of buying a new car very pleasant. The dealaership was also really great and I recomend it to anyone who needs to buy a Toyota! More

Ray Medina was very professional, courteous and friendly. He knew his inventory well. Ray wasn't pushy and gave us time to talk amongst ourselves to make certain we wanted to buy the Camry. He answered al He knew his inventory well. Ray wasn't pushy and gave us time to talk amongst ourselves to make certain we wanted to buy the Camry. He answered all of our questions, and if he didn't know the answer, sought someone out to give us the answer to our questions. We felt he was fair and honest with us. He made us feel comfortable with our decision. I returned to the agency the next day with other questions after we purchased the Camry, and Ray made sure the proper person spoke with me about my concerns about the service contract. Again, he was friendly, courteous and professional. We will highly recommend Ray to all of our friends and relatives. More

I'm buying a second car from Carlos and will definitely go back after my lease is up. Buying a car can be a long and painful process but not if you will deal with Carlos and Juan they will make it happen. go back after my lease is up. Buying a car can be a long and painful process but not if you will deal with Carlos and Juan they will make it happen. Carlos is very patient and professional and will take his time to answer any questions. Thank you Papito More

RUPERT PALMER, DIEGO AND TUNG WAS VERY PLEASANT AND FRIENDLY. RUPERT LISTENED TO WHAT I HAD TO SAY. WHICH MADE MY VISIT AND PURCHASE LESS STRESSFUL. ALL MY QUESTIONS WERE ANSWERED. I GOT BASICALLY EVER FRIENDLY. RUPERT LISTENED TO WHAT I HAD TO SAY. WHICH MADE MY VISIT AND PURCHASE LESS STRESSFUL. ALL MY QUESTIONS WERE ANSWERED. I GOT BASICALLY EVERYTHING THAT I REQUESTED EXCEPT FOR THE INTERIOR COLOR THAT I WANTED. THERFORE I WOULD RECOMMEND THIS DEALERSHIP TO ANYONE OF MY FRIENDS OR FAMILY. More

Easy to work with. Didn't have the vehicle I needed but managed to get it from elsewhere. Not the best price I received but bought it from here because of the location. managed to get it from elsewhere. Not the best price I received but bought it from here because of the location. More

I went in today to look at a new Carolla. And with the customer service I recieved I decided to buy the car instantaneously. I would recomend this dealer to everyone I know. Great job! customer service I recieved I decided to buy the car instantaneously. I would recomend this dealer to everyone I know. Great job! More

My wife and daughter spent the day shopping for a used car for my daughter. They visited numerous dealerships and meet with a good number of pushy impatient salesmen. When I got off work, I asked her wher car for my daughter. They visited numerous dealerships and meet with a good number of pushy impatient salesmen. When I got off work, I asked her where they wanted to go for a second look. She told me that DHC Toyota had 2 or 3 cars that my daughter liked and that Ray Medina was really the only salesman she cared to see again. After we arrived at DHC, Ray again showed us the cars she was interested in. We never felt pushed us to any perticular car or rushed. He didn't try to nudge us out of our price range as other dealers did. He gave Honda and Ford as much praise as the Toyota. I felt that he knew we were making a expensive purchase and we needed to get it right for our own sake. When WE decieded to actually start talkng price on one of the Corollas, his manager Alan Carter introduced himself and again made us feel very comfortable during this process. It was the end of the evening and we made a "gentlmens" agreement on the Corolla. No money was put down to hold the vehicle yet it was treated as sold untill I was able to return the next evening to continue negotiations. The next evening we returned, Ray had all the paper work ready, we told Ray and Alan we weren't happy with our trade value and they were willing to move enought to make a deal work. When all was said and done I felt like I was more concerned with getting a deal done then they were. I have purchased Honda cars in the past and been very happy with them. This is my first Toyota purchase and the relationship is off to a great start. I totally recommend this dealership and Ray. I also feel that Alan has his group of salespeople trained to help their customers make decision that are right for the customer without feeling pressured, so if Ray's busy you would still be in good hands. More

This was my first visit to DCH Brunswick Toyota. I found the website online two nights ago. I am familiar with the DCH dealership organization as my last car (Honda CRV EXL) was leased from DCH Honda in Ea the website online two nights ago. I am familiar with the DCH dealership organization as my last car (Honda CRV EXL) was leased from DCH Honda in Eatontown. I was looking for a more fuel efficient car and had done quite a bit of research online regarding the cars I was interested in and visited a couple of dealers prior to coming to DCH Toyota. I was initially impressed by the chat function online when I was able to chat with a live person ... and not be bombarded with phone calls. Alyssa connected me to Robert Belpedio, the Internet Sales Manager, via email. He in turn introduced me to Ray Medina, the Sales Consultant, when I arrived at the dealership the following day. Jason Cohen, the Sales Manager, then joined us later in the process. Ray Medina far exceeded my expectations of a sales consultant as I do not respond well to pushy car sales consultants. But Ray was special. He was both knowledgeable about the cars (RAV4 and Prius) in which I was interested and patient. He listened to my needs, took the time in letting me test drive three cars while telling me more about the cars I drove. He was credible, friendly and upfront with the numbers as I had a limit in mind. He was not pushy and made me feel comfortable by providing me the information I requested so I could be comfortable with making an informed decision. Ray showed a genuine interest in his job (of matching the right car with the right individual) and in this prospect who quickly became his customer. I was not expecting to drive out with a new car ... but I did last night. Ray also took the time to help me transfer everything from my CRV to the Prius and then showed me all the bells and whistles in the Prius that I am now leasing. He promised to show me more whenever I needed his assistance. I am counting on this. Being a marketing professional, building a long-term customer relationship is key to repeat sales and referrals. Driving a brand new Prius with fancy new buttons to push and in the darkness of night was a bit unnerving but I made it home fine ... with a slight detour. The navigation system led me the long way home but was most intelligent as it led me past my favorite KFC for a quick bite as I had not eaten all day. So, it was a good sign that we will get along fine. All in all, it was a very pleasant experience, except for one area ... PS: The Ladies' Room was not well maintained at all. It needs immediate attention. More