DCH Academy Honda - Service Center

Know nothing of how to fix jeeps. Still insisted on doing it themselves.took 2 days to do what should have taken three to four hours. Had me get an estimate from local dealer. Dch Still insisted on doing it themselves.took 2 days to do what should have taken three to four hours. Had me get an estimate from local dealer. Dch service said it was 1 part. In reality my estimate said it was multiple parts. Apparently they needed me to get the parts list for them. Had to get a rental (which was 24 hour and 100 miles) ( i livr 110 miles away. So over 220 miles is what i used.) asked to speak with someone higher up. Got no one. Was rushed out door, with vauge promises car would be extended. I had to rearrange my work schedule to come back. So that i did not have to pay additional days and not have to fight Friday evening traffic. They had promised I could get this done near me. Then without reason changed their mind. Before I got my jeep they had done the back breaks and mufflers. But never noticed that both clutch and e break were broken. I broke down with clutch. Got that fixed elsewhere. This dealer only gave me a small amount of money for this. Took them over a month to get parts for e break. The local jeep dealer told me 2 days to get parts they had all of them. 3 hours to install. I asked for an oil change to help make up for some of the inconvenience they gave me. It was an issue. Finally was agreed to but I can't be sure it was really done. So much of what was said was inaccurate or out and out lies. Even E break is not right. I need to take it to mechanic here to see what they did wrong. That will come out of my pocket. I asked why I had 2 lights on on my dash. Was told they "didn't know. They are not good with jeeps." Then why did you make me go here. I went to autozone. They put the code finder on it. Gave me my answer in 5 minutes. But these guys could not do that. This place did nothing right. As a rule I have lots of understanding when dealing with repair shops. No 2 cars are alike. Some take a bit longer to fix. Some less. I am not a mechanic, these guys are "trained" proffessionals. But I was in absolute tears with this whole process. There is one machanic that is out and out rude. I wouldn't ever allow him to deal with the public. He is sarcastic. Tells you to text him. He does not answer. When he does he is rude. No one there calls back. It's a fight. Three weeks before they made me an appointment to get E break fixed. Then when i got there no parts. No one knew who made the appointment. So much lack of communication. They are unreal. If I could give a negative star review I would. They need to get it together. If you can't fix something make the right arrangements that take care of your customer. I will never go to this dealer or service center again. They may look all new and redone. They should spend that money on qualified help. More

They remedied the issue that befell my Pilot within a matter of minutes, and I was back on the road the same day I brought it in for service. matter of minutes, and I was back on the road the same day I brought it in for service. More

Service MGr was very pleasant and accomodating. Will certainly be returning in the future. Thanks Will certainly be returning in the future. Thanks More

Always finishes the job on time. Nice follow-up on issues and problems. Very clean and comfortable Nice follow-up on issues and problems. Very clean and comfortable More

Everyone was helpful and let me know where I stood in the process of getting my car fixed process of getting my car fixed More

My oil change and tire rotation were taken care of in a timely and professional manner. timely and professional manner. More

very efficient, informative, friendly, helpful, and a pleasure to deal with highly recommended - I was very happy pleasure to deal with highly recommended - I was very happy More

Didn't know how long the wait. Tire pressure read the same. Don't know if the added the necessary fluid. Was told I could watch on my phone never got the link to do so.. plus 106+ Tire pressure read the same. Don't know if the added the necessary fluid. Was told I could watch on my phone never got the link to do so.. plus 106+ dollars for a oil change.. More

George Chatzopoulos always is very helpful. Makes me feel welcome and secure having my car serviced here. Makes me feel welcome and secure having my car serviced here. More

Everyone was very helpful and attentive to the customers need. It was a good experience. need. It was a good experience. More