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547 Reviews of DCH Academy Honda - Service Center
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June 22, 2016
Excellent Customer Service and timely service. Had to bring in my 04 Honda Pilot for some major service before a long vacation. It was last minute service and they took me in. My service advisor Had to bring in my 04 Honda Pilot for some major service before a long vacation. It was last minute service and they took me in. My service advisor Nicole and Service Manager Jerwin were excellent. They explained all the services that were needed. Though I couldn't get all the services in the service book, Jerwin identified all the critical items to be fixed before our vacation. They also had a rental car service, not just shuttle services, which was greatly appreciated for services lasting more than one day. I received a call the next day and my Pilot's service was completed. Nicole greeted me and Jerwin explained all the services that were completed. I would highly recommend DCH Academy Honda service department to anyone looking to get their vehicle serviced. More
by jayhova1776
Employees Worked With
Nicole and Jerwin G.
February 26, 2016
Very pleased with DCH Academy Honda Service Departments Had my 2004 Honda CRV towed into DCH Academy Honda for a new starter, that night was giving a call by Sylvester Brunlinski asking what the problems we Had my 2004 Honda CRV towed into DCH Academy Honda for a new starter, that night was giving a call by Sylvester Brunlinski asking what the problems were. The next day was call thought the day with updates and progress on my car. Was a great experience dealing with a mechanic who took the time to explain and repair the necessary parts that were needed. Sylvester was a pleasure to deal with...Thank you!!!! Mike Mazur More
by mmazur
Employees Worked With
Sylwester Brulinski
January 29, 2016
Outstanding Dealership! I recently brought my Accord in without an appointment due to a flat tire incident. I rolled right through the service lane with my spare tire on and I recently brought my Accord in without an appointment due to a flat tire incident. I rolled right through the service lane with my spare tire on and Nick Esposito was immediately able to help me. The tire had to be replaced and they also found a nail in a different tire that they fixed for me. I would've been stuck again if they haven't gone the extra mile! Nick is filled with knowledge and was very appreciative for my business. Dch Academy Honda saved the day! More
by JamesSun
Employees Worked With
Nick Esposito
November 09, 2015
Everyone was Awesome! I came in for an oil change and ended up leaving with a brand new car! While my car was being serviced I received a phone call to speak with someone a I came in for an oil change and ended up leaving with a brand new car! While my car was being serviced I received a phone call to speak with someone about trading in my 2013 Honda Civic. I have been wanting to upgrade to a CR-V so I spoke with Jason about it and he had me right out and into a 2015 Mountain Air CR-V. This is the second car I am leasing from Honda and I plan on continuing to do so in the future. Jason Sepulveda was great and very attentive. He listened to what I wanted and what I could afford and had me driving off the lot in my brand new car! I would definitely recommend Jason and the dealership to others! More
by Breanne5
Employees Worked With
Jason Sepulveda
October 01, 2015
service khalil a. quraishi is a helpful consultant! I'm very happy with hhis service and the car I've gotten. I'm excited to use it khalil a. quraishi is a helpful consultant! I'm very happy with hhis service and the car I've gotten. I'm excited to use it More
by abasak
Employees Worked With
Khalil Quraishi
August 17, 2015
Service not customer friendly. Bought several cars there. When it comes to service, its horrible. No communication between the service advisors and service receptionists. Not sure i Bought several cars there. When it comes to service, its horrible. No communication between the service advisors and service receptionists. Not sure if they get commission but I attempted to speak to someone else and they just keep referring you to same service advisor. Receptionists gives out falls information makes me drive there and the service advisor tells me different. No help of any kind. Still waiting on a phone call back for the past 2 hours. Service is horrible. I would buy again but will never have my car serviced there again. More
by honda13
Employees Worked With
Sanjay Chadda
May 02, 2014
Excellent Service Have had an outstanding experience in getting my car serviced at this dealership. Have invariably dealt with Sylwester Brulinski as the service agent Have had an outstanding experience in getting my car serviced at this dealership. Have invariably dealt with Sylwester Brulinski as the service agent. He is a reliable and honest guy who is fair with his recommendations. I found him to be frank and candid enough to distinguish between repairs that are a must have versus those that are optional. Extremely professional. More
by sharon-a
Employees Worked With
Sylwester Brulinski
May 01, 2014
Amazing Customer Service!!! I needed a new key for my Honda Accord as my old one broke. I called a tow truck to come to my home (which is only 4 miles from the DCH Academy Honda I needed a new key for my Honda Accord as my old one broke. I called a tow truck to come to my home (which is only 4 miles from the DCH Academy Honda on Route 9) at 2pm. However, they didn't get to me until 5:40 and the dealership closed at 6pm on this particular day. I called the dealership to inform them that the tow truck was running really late and that I wouldn't get to them until about 6:05pm - 6:15pm and was wondering if they'd be able to wait for me. Luckily for me they did, with no hesitation. I arrived at 6:10 and Enrique immediately began to help me and promptly began my service. I am so grateful to him and the rest of the Honda staff for staying past closing hours on a Saturday to make me a new key. If it weren't for them I would have been without my car until that Monday. I highly recommend DCH Academy Honda on Route 9. The entire staff was friendly, helpful, and got me in and out in no time. Ask for Enrique, he will give you fast, reliable, quality customer service!! More
by nnieves88
Employees Worked With
Enrique
March 12, 2014
I took my truck for tire repair and Enrique at the front desk took care of my issue in a friendly, and very courteous manor. he is pleasure to work with desk took care of my issue in a friendly, and very courteous manor. he is pleasure to work with More
by WasimSiraj
Employees Worked With
Enrique
February 19, 2014
So my truck went in for service (lets note it is 3k miles into a certified used contract from another dealership) truck just got over $2500 worth of upgrades like tires, trans fluid filters so on and so four into a certified used contract from another dealership) truck just got over $2500 worth of upgrades like tires, trans fluid filters so on and so fourth. After an exhausting 3.5 hour oil change the rep comes out with a heart stopping list of things that need to be done. Like trans oil , power steering fluid wiper blades. Every item that was just replaced 3 months earlier. Also $817 to replace two great condition bushings. Which I later let them replace under warrenty (yet somehow the price went down $300 for the certified coverage). Something tells me customer rip off. So the point here is they push work on the customer to make money not to be an honest dealership. Something is wrong tell people they will fix it. Scam and people will figure it out and let the world know. More
by schebs240
Employees Worked With
servicers
