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546 Reviews of DCH Academy Honda - Service Center
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August 14, 2019
service questions I bought a Toyota Venenza from DCH academy honda a few months ago, a couple weeks ago i was curious if I was able to come back to honda for work done I bought a Toyota Venenza from DCH academy honda a few months ago, a couple weeks ago i was curious if I was able to come back to honda for work done etc. So I called and spoke to Sara in the service department. She answered all of my questions with out any issues. More
by Susan D
Employees Worked With
July 01, 2019
Amazing Really kind guy and helped get what I was looking for. Made the process quick and easy I would definitely recommend going to him he is very helpful. Really kind guy and helped get what I was looking for. Made the process quick and easy I would definitely recommend going to him he is very helpful. More
by Javier3199
Employees Worked With
Armando Rivera
June 30, 2019
Excellent He was so nice and helpful! I couldn’t be more happy! I finally got a perfect car! So nice and understanding and helped me in every single way necessa He was so nice and helpful! I couldn’t be more happy! I finally got a perfect car! So nice and understanding and helped me in every single way necessary thank you More
by Escobar96
Employees Worked With
Armando Rivera
December 28, 2018
Appointment ? Simple oil change, had appointment, quoted hour and half, 2 hours later, still waiting! Not even an update, now 2 1/2 hours later, car was pulled ou Simple oil change, had appointment, quoted hour and half, 2 hours later, still waiting! Not even an update, now 2 1/2 hours later, car was pulled out of garage half hour ago...not a word, standing at desk and not even acknowledged. Now they have no idea, , oh now will be awhile, was on a lift, this is ridiculous, owe me a day back More
by No
Employees Worked With
Na
December 18, 2018
Excellence at it's best! I will never get a Honda from anywhere else. Superior in everything ! The employees and management go above and beyond. Only shop there ! Their knowl I will never get a Honda from anywhere else. Superior in everything ! The employees and management go above and beyond. Only shop there ! Their knowledge is superior ! More
by Sam
Employees Worked With
All of them, incredible!!!!
November 13, 2018
oil change two hours for a oil change is not acceptable air pressure was never checked.They told me they where low on man power but never said that when I walked two hours for a oil change is not acceptable air pressure was never checked.They told me they where low on man power but never said that when I walked in More
by Alois Bresocnik
Employees Worked With
george Chatzopoulo
November 13, 2018
Excellent service again. Had my Honda Accord in for service to fix an issue with the car starting. The service advisor (Nikolas Esposito) was courteous and helpful in explaini Had my Honda Accord in for service to fix an issue with the car starting. The service advisor (Nikolas Esposito) was courteous and helpful in explaining the work needed. Best of all, he worked with Honda Care to ensure the service was covered under warranty. And I didn't miss a beat as their waiting area was well equipped with a cubicle setup that allowed me to work from there while I wait. Thank you all at DCH Honda of Old Bridge for your professionalism!!! More
by hectmen
July 25, 2018
Fraudulent diagnostic to sell you unneeded parts and repairs They mislead me in order to get a higher fee for the diagnostic. ($285 instead of $135) by REMOVING my remote start and car alarm, telling me that the They mislead me in order to get a higher fee for the diagnostic. ($285 instead of $135) by REMOVING my remote start and car alarm, telling me that the diagnostic could NOT be done without complete removal. taking advantage of my lack of knowledge. They made fraudulent claims that I needed parts and repairs that I did not need. $1,800 for a new starter and alternator! I declined repairs, and brought it to another shop. My starter and alternator were fine. The cause was a rusted loose wire and a missing plug. ($300) They also "misplaced" my remote control from my key chain never to be seen again. After contacting them, and charging them with fraudulent activities, I was told that if I could prove the vehicle didn't require those parts to be fixed and I could send them the proof receipt from the other shop, I would receive a refund. I did, via e-mail I didn't hear back. I physically went back to the service department, where I was told by not one but two employees including the service manager that I would be getting a refund, and that they would try to also get the funds to replace my "lost" remote control ($59.95) Days later I got a phone call from that same service manager telling me that I would receive nothing. Completely untrustworthy and dishonest. More
by MyHonda
Employees Worked With
John Misurelli, Jerwin Glorioso
June 23, 2018
Lesson learnt; I won't be going back to this dealership I have been taking my car to this dealership for my service needs, based on my prior pleasant car buying experience with them. Though there are other I have been taking my car to this dealership for my service needs, based on my prior pleasant car buying experience with them. Though there are other Honda dealerships closer to home, based on my experience over the the past 3 years, this had been my preferred dealer, but that changed following my last visit. The CR-V needed oil change and tire rotation (service minder B1). The service agent (mis)informed me that at 30K miles, the transmission fluid needs to be replaced. Having had no reason to disbelieve him, I consented. He then also told me that the rear differential fluid needs replacement and also, that one of my rear tires had a nail in the sidewall and needs replacement and recommended that I replace both the rear tires. I decided to hold off on these and asked him to skip those. Its been a few weeks and I am yet to find an evidence of that nail, by the way. When I got home that day, I checked the owner's manual, which says the transmission fluid needs to be replaced at 30K miles only if the vehicle is towed behind a motorhome. The following day the service agent sent me a text message asking if everything was satisfactory and if so, he would send me a survey. I responded, informing him it was not, what he told me was incorrect and that he should nevertheless send me the survey. When I did not get back a response, I sent another message re-iterating the same and yet, no response. Amanda from customer service left me a voicemail with a similar message, but I was unable to reach her, after calling a couple of times. I did not leave her a voice mail. What I have realized is from this experience is, the survey is sent only to those customers who do not have a complaint. Needless to say, lesson learnt; I am not going back there. And if I decide to buy another Honda vehicle in the future, it will be from a different dealership, based on this service experience. More
by loyal_honda_driver
Employees Worked With
June 22, 2018
Much better than the first time Although I had issues with this service department during a prior visit, I recently brought my car in with a dead battery (no appointment). I apprecia Although I had issues with this service department during a prior visit, I recently brought my car in with a dead battery (no appointment). I appreciated how quickly they took care of this problem. I felt they deserved a 5 star review to indicate my recognition of the improvement. More
by sepsi
