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DCH Academy Honda - Service Center

Old Bridge, NJ

4.6
546 Reviews

546 Reviews of DCH Academy Honda - Service Center

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March 30, 2021

I took my car for the mirror to be changed on the driver side because when I drive it shakes. The person that fixed it just made it worst. I don't think the previous mirror was changed to the new one that w More

by Janet Tucker
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Sylwester Brulinski
3.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2021

I had A great experience at DCH Honda with the service department. They were helpful and polite. The team in the service department made me feel welcome More

by Roblido14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Breeden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sylwester Brulinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Chatzopoulos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sara Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Saviano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenna Loeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heidi Santos, Dominick Garretson
Mar 29, 2021 -

DCH Academy Honda responded

Thank you for the excellent review! We look forward to assisting you again in the future.

March 23, 2021

I always have a good experience dealing with DHC Academy Honda, and I love the Honda HRV I bought there a year ago. The service department is great to deal with! More

by jlburns316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I’m not sure who helped me but it was actually a man & I’d like to give him credit. , Heidi Santos
Mar 23, 2021 -

DCH Academy Honda responded

Thank you for the 5-star feedback! We appreciate your business!

March 19, 2021

Excellent! The employees are excellent. The chairs in the seating area were torn and the coffee machine is broken. I hope the waiting area can be remodelled soon. More

by Cara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Breeden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sylwester Brulinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Chatzopoulos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sara Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Saviano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenna Loeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heidi Santos, Dominick Garretson
Mar 22, 2021 -

DCH Academy Honda responded

Thank you for the positive review, Cara! We are so glad you enjoyed working with our team and appreciate your feedback on our seating area.

March 16, 2021

My service rep was very helpful. She explained the recommended service needs for my vehicle and explained pricing for my service. Also, helped schedule a future appointment. More

by reeniered
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enrique Castaneta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenna Loeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heidi Santos
Mar 17, 2021 -

DCH Academy Honda responded

Thank you for the great review and positive feedback! We look forward to assisting you again soon.

March 16, 2021

The service performed on my vehicle was done in a nice and timely manner. The price was more then I expected. I was happy I had a coupon. More

by Denise
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heidi Santos
Mar 16, 2021 -

DCH Academy Honda responded

Denise, thank you for the high rating! We look forward to assisting you again in the future.

February 28, 2021

This is a car with very good performance. For me it has a beautiful appearance. Strong practicability . Fuel efficiency and high safety factor. I am very satisfied with it . More

by Jiminyang123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Veronica Lichaa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enrique Castaneta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Breeden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Rose Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rashad Deeb, William Cesaro, Daurin Herrera, Carlos Gil, Gringo Cueva, Craig Cesaro
Mar 18, 2021 -

DCH Academy Honda responded

Jimmy, thank you for the excellent review. We look forward to assisting you again soon.

February 27, 2021

Customer service was very courteous and promptly set up appointment. Service department was thorough and explained work beforehand. Price was fair and car was ready same day. I highly recommend this dealer More

by Richgeese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sylwester Brulinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heidi Santos
Mar 01, 2021 -

DCH Academy Honda responded

Thank you for the great review! We look forward to assisting you again soon!

February 27, 2021

I was told approximately 1 hour. I waited for 3 hours. Just to get an tire replacement. And tried finding a hole in the rear tire which apparently took them 40+ minutes just to realize there is no hole. More

by Raphael.A.Sheikh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Saviano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

DCH Academy Honda responded

Raphael, Thank you for providing feedback on your last visit and for bringing this to our attention. I am concerned about your comments and would like to get in touch with you to discuss this matter further. At your convenience, please contact me at sbreeden@dchusa.com. I look forward to hearing from you and hopefully making amends. Best, Steve Breeden, Fixed Operations Director

Mar 02, 2021 -

Raphael.A.Sheikh responded

Please let me know. What would you like to do? I’m confused. I’ve stated exactly what happened. This is exactly what happened. I was told approximately 1 hour. It took 3 hours. Not only that. 40 minutes to figure out where the hole was for a rear tire :/ and it wasn’t found... I don’t know what else I need to say. How does someone take 40 minutes to figure out if there’s a hole or not. Doesn’t make any sense to me. All you need to do is put soap + water on the tire and spin it until the bubbles form. There’s the hole. So I don’t know what else needs to be said here. But thanks for trying. Wasting my time is unacceptable.

February 19, 2021

I am very pleased with Sylwester's Brulinski..Service Advisor Accomodations at DCH Academy Honda rt 9 oldbridge. He is knowledgeable with excellent customer service. Every time I see Sylwester ...he make More

by Rochelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sylwester Brulinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2021 -

DCH Academy Honda responded

Thank you for the excellent review! We so appreciate your business and positive feedback!

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