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DCH Academy Honda - Service Center

Old Bridge, NJ

4.6
546 Reviews

546 Reviews of DCH Academy Honda - Service Center

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April 23, 2021

All went well I was greeted by Jenna she explained everything to me i met Chuck the mechanic he showed me the work my car needed would always recommend Academy Honda More

by Oldbear1012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Loeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

DCH Academy Honda responded

Thank you for the awesome review! We will share your kind words and positive feedback with Jenna and Chuck.

April 23, 2021

The prices for service performed are too high for the specific work. An example is the oil change service. Could easily be less but it is pure profit to the detriment of the customer. More

by Pcroman5555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Saviano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heidi Santos
Apr 26, 2021 -

DCH Academy Honda responded

Thank you for the high rating!

April 22, 2021

Awesome job. Jenna from the service department is an amazing person, she is really helpful and has a great attitude in dealing with the customers More

by William_yassa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Golembiewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenna Loeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexis Conroy
Apr 22, 2021 -

DCH Academy Honda responded

William, thank you for the awesome review! We will share your kind words with Jenna and look forward to assisting you again soon.

April 21, 2021

Polite and very friendly, price was as estimated.Always Polite and very friendly, price was as estimated. Always service was done at this dealership and satisfaction is very high. Be back next service sche More

by Lperez1128
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sylwester Brulinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2021 -

DCH Academy Honda responded

Thank you for the five stars! We look forward to assisting you again in the future.

April 21, 2021

My Rep was very friendly, professional and got me in & out quickly. I was pleased that Honda reached out to me regarding: the recall and scheduled me to come in almost immediate after. Thanks for doing a More

by lgbling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heidi Santos
Apr 22, 2021 -

DCH Academy Honda responded

Thank you for the excellent review! We look forward to assisting you again soon.

April 21, 2021

Great work it was very quick and they asked and said all the right things would highly recommend this dealership to anyone I bought and serviced my car here all the time More

by Smielzz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heidi Santos
Apr 22, 2021 -

DCH Academy Honda responded

Thank you for the five stars! We look forward to assisting you again in the future.

April 14, 2021

Everything was Good no complain good work and service . I am still having problems with the air pressure off the car I have to reset al the time More

by rome656
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heidi Santos
Apr 14, 2021 -

DCH Academy Honda responded

Thank you for the high rating!

April 13, 2021

My service advisor was Sylvester Brulinski. Although the dealership is under construction, the Service Department has done an admirable job maintaining their friendly atmosphere and their efficiency. More

by Nicholas Gaura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sylwester Brulinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heidi Santos
Apr 14, 2021 -

DCH Academy Honda responded

Nicholas, thank you for the fabulous review! We will share your kind words with Sylvester and look forward to assisting you again in the future.

April 12, 2021

Very helpful, courteous, professional, efficient and much more. Got met in and out quickly and painlessly. Thank you. I really appreciate all that you do. More

by donald.arena
Recommend Dealer
Yes
Employees Worked With
Heidi Santos
Apr 14, 2021 -

DCH Academy Honda responded

Donald, thank you for the five-stars! We look forward to assisting you again soon.

April 12, 2021

I was able to schedule same day service and when I drove in I was greeted warmly. The fellow who took my information did not give his name. I would have thought that an immediate appointment would mean im More

by hawkeye7tm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heidi Santos
Apr 15, 2021 -

DCH Academy Honda responded

Thank you for taking the time to share your constructive feedback. I sincerely apologize for the experience you had. Please know that we are determined to create an exceptional experience for all our clients. At your convenience, please contact me at sbreeden@dchusa.com. I would appreciate the opportunity to learn more and hopefully restore your faith in us. Best, Steve Breeden, Fixed Operations Director

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