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DCH Academy Honda - Service Center

Old Bridge, NJ

4.6
546 Reviews

546 Reviews of DCH Academy Honda - Service Center

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December 30, 2021

Fast and efficient, got in and out very quickly and the staff always so nice More

by SCARRODRIGUEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Breeden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sylwester Brulinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Chatzopoulos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sara Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Saviano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenna Loeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heidi Santos, Dominick Garretson
Dec 30, 2021 -

DCH Academy Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Steve Breeden Service Director (732) 721-3333 sbreeden@dchusa.com

December 29, 2021

I think the service guys are sincere and try to look after the customer. However, I continue to feel taken advantage of by the finance department there who sold me an extended warranty without telling m More

by Marchingbanddad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art in service - helped me out
Dec 30, 2021 -

DCH Academy Honda responded

Thank you for taking the time to share your thoughts on working with our team. We are sorry that this has happened to you. We do appreciate your business and hope that you will let us continue to serve you. Steve Breeden Service Director (732) 721-3333 sbreeden@dchusa.com

December 29, 2021

When I arrived at the service center I was not acknowledged for approximately 7 minutes.. There were at least four servicemen at different desk but everyone pretended to be busy on their computers More

by UDUS1l
Recommend Dealer
Yes
Employees Worked With
No one said their name
Dec 30, 2021 -

DCH Academy Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen. Steve Breeden Service Director (732) 721-3333 sbreeden@dchusa.com

December 29, 2021

Sylvester was very helpful. He is always polite and checks to make sure everything is update to date More

by RAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sylvester
Dec 30, 2021 -

DCH Academy Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Steve Breeden Service Director (732) 721-3333 sbreeden@dchusa.com

December 29, 2021

I want over there to change oil and doesn’t heaped and they change something different for me and they charge me $200 dollar More

by Mina4maria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Na
Jan 15, 2022 -

DCH Academy Honda responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Ray Desimone General Manager (732) 721-3333 rdesimone@dchusa.com

December 28, 2021

I was informed about a recall on my truck . They didn’t even open the hood !! Let alone change anything .. More

by AWIAADFM2LL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Breeden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sylwester Brulinski
1.0
This rating includes all reviews, with more weight given to recent reviews.
George Chatzopoulos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sara Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Saviano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jenna Loeber
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The entire management team needs a overhaul .. how do you expect us shop back at DCH when you guys cannot even service your current customer right !’, Heidi Santos, Dominick Garretson
Jan 14, 2022 -

DCH Academy Honda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Ray Desimone General Manager (732) 721-3333 rdesimone@dchusa.com

December 28, 2021

Art did not push me to get something I really did not need right then and there but advised me for the future. I will ask for him next time. More

by liqenba23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Arsenault
Dec 29, 2021 -

DCH Academy Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Steve Breeden Service Director (732) 721-3333 sbreeden@dchusa.com

December 28, 2021

I did the tire rotation and since then i heard some bad noise threw front tires .... i want to fix it More

by Hardikkumar patel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Chatzopoulos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

DCH Academy Honda responded

We're sorry to hear that you weren't fully satisfied with your experience. Our goal is to make sure everyone who walks through the door leaves happy, and we'd like to see what we can do to turn this around for you. Please don't hesitate to reach out to us to discuss this in more detail. Thank you for choosing DCH Academy Honda! Steve Breeden Service Director (732) 721-3333 sbreeden@dchusa.com

December 28, 2021

Didn’t get the multi point inspection report and every worker seemed to hate their jobs and customers. Feel free to contact me for more details. More

by CUZUNBRUCY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Breeden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sylwester Brulinski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2022 -

DCH Academy Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. Please let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Ray Desimone General Manager (732) 721-3333 rdesimone@dchusa.com

December 27, 2021

Got me in quickly and on short notice and took care of the problem for a fair price. Overall I was happy with my last service appointment/experience over at DCH Honda. More

by SPP3NNCETRA1l
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Loeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2021 -

DCH Academy Honda responded

We appreciate your business and our team looks forward to serving you again soon! Steve Breeden Service Director (732) 721-3333 sbreeden@dchusa.com

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