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DCH Academy Honda - Service Center

Old Bridge, NJ

4.6
546 Reviews

546 Reviews of DCH Academy Honda - Service Center

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February 11, 2022

The facility and shop area is clean, which is nice. I have been here once before for an alignment for my Acura and they price-matched a local coupon for me. This time, I was told that the coupons are onl More

by Alexm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Loeber
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2022 -

DCH Academy Honda responded

Thank you for taking the time to leave us a review. We'll be sure to share your comments with our team. We do hope to serve you in the future. We truly appreciate your business, Alex. Steve Breeden Service Director (732) 721-3333 sbreeden@dchusa.com

February 11, 2022

The service department is really good they make a point to get you in and out on time and the quality of the wort is top notch. They are real professionals. More

by KVAGSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sylwester Brulinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2022 -

DCH Academy Honda responded

Thank you for choosing DCH Academy Honda. We appreciate your feedback and great rating. We're glad we were able to help, and we hope to see you again! Steve Breeden Service Director (732) 721-3333 sbreeden@dchusa.com

February 10, 2022

Completed the job on time and provided me updates regularly. Friendly service associates and gave list of recommendations More

by R0NNIES.REYES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sylwester Brulinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

DCH Academy Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Steve Breeden Service Director (732) 721-3333 sbreeden@dchusa.com

February 10, 2022

Great job thank you so much. George is extremely courteous.see you soon to follow up with recommendations. More

by Idk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Chatzopoulos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

DCH Academy Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with George here at DCH Academy Honda. Steve Breeden Service Director (732) 721-3333 sbreeden@dchusa.com

February 09, 2022

Very fast, smooth action. Srvice advisor helpful. Another Honda service center of the same company "found" many, costly repairs. I asked to check that again ....no problem found !!! I love smart tricks, but More

by Mrmarkwm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Arsenault
Feb 10, 2022 -

DCH Academy Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at DCH Academy Honda. Please don't hesitate to reach out if you need anything else. Steve Breeden Service Director (732) 721-3333 sbreeden@dchusa.com

February 09, 2022

Why is it, I get synthetic oil change but DCH Honda still recommends oil change every 5000 miles?? It’s 5000 for conventional oil and 7500 - 10000 for synthetic oil. What’s the point for synthetic oil chan More

by ErrydayYe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Breeden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sylwester Brulinski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2022 -

DCH Academy Honda responded

We're sorry to hear that your visit didn't meet your expectations. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Ray Desimone General Manager (732) 721-3333 rdesimone@dchusa.com

February 09, 2022

Dealer service dpt solved my issue which was a hard one to figure out .service tech rode with me to understand the issue Really appreciate it More

by EBBDWARDQRANS8818
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Chatzopoulos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

DCH Academy Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Steve Breeden Service Director (732) 721-3333 sbreeden@dchusa.com

February 08, 2022

I scheduled my service and recalls at another dealer but my spouse dropped it off here the night before. In the morning I explained to customer service the mistake and the services I needed. They were abl More

by AnSo723
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Chatzopoulos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

DCH Academy Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Steve Breeden Service Director (732) 721-3333 sbreeden@dchusa.com

February 08, 2022

Thank you for making an appointment to change differential fluid on my 2020 Passport. Representative was very friendly More

by giovaanniellodianne1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spoke with respresentative
Feb 08, 2022 -

DCH Academy Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing DCH Academy Honda! Steve Breeden Service Director (732) 721-3333 sbreeden@dchusa.com

February 08, 2022

Waited 3 hours because no one told me to check in. Got my ticket and was told to go to waiting room. I made an appointment due to tire pressure constantly going on. Do not believe they even put the car up to More

by Jojomonti
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Steven Breeden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sylwester Brulinski
1.0
This rating includes all reviews, with more weight given to recent reviews.
George Chatzopoulos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sara Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Saviano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jenna Loeber
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heidi Santos, Dominick Garretson
Feb 25, 2022 -

DCH Academy Honda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Ray Desimone General Manager (732) 721-3333 rdesimone@dchusa.com

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