DCH Academy Honda

Generally an easy car buying experience: I was given a direct out-the-door quote by Mark ("Can you beat this price?" / "Yes, here's our total out the door price" / DONE! I really like that) and placed an direct out-the-door quote by Mark ("Can you beat this price?" / "Yes, here's our total out the door price" / DONE! I really like that) and placed an order for the car the same day. Unfortunately it was not in stock and took 2 weeks to arrive. Khalil sat down with me and explained every step of the closing process; both Mark and Khalil were helpful, accommodating, and friendly throughout the process. Things were a bit different when sitting down with the F&I manager. I wanted to pay cash for the car and he kept insisting that I finance it instead. He quoted me one interest rate which miraculously transformed into a higher interest rate on paper and refused to even acknowledge the existence of a promotional rate which I had printed from Honda's website and brought with me. That experience felt extremely rushed ("sign sign sign, why are you reading it? Just sign") and nearly killed the deal at one point. Nevertheless, my car buying experience at DCH Academy Honda was generally positive. More

I had a positive sales experience with both Ruben Arcila (Sales Manager) and Khalil Quraishi (Salesperson) for my new 2010 Honda Odyssey. This included pre-sale, sale, and post sale contact. The dealership (Sales Manager) and Khalil Quraishi (Salesperson) for my new 2010 Honda Odyssey. This included pre-sale, sale, and post sale contact. The dealership is fair, customer service oriented, and focused on building long term customer relations that will create a natural system for future sales and referrals. For a pleasant, non rushed, car buying experience where it seems they really do want the customer to be happy and feel good about the sale, I recommend both this dealership and the people that I worked with. More

One of the best dealerships that I've went to. Bought a few new honda's before and never have I had even close to the quality of customer service that this dealership provides. Mark from the get go was al few new honda's before and never have I had even close to the quality of customer service that this dealership provides. Mark from the get go was always patient and able to answer all my questions. Mark greeted me the same each time I delt with him from being interested in a Honda Fit awhile back to being interested in a Honda Accord and buying one. Once Mark and I agreed to what I wanted it was over and done with, he was able to locate the new car for me in 2-3 days and I just had to go pick it up. I didn't even leave my house and I pretty much bought a car all I needed to do is go there and sign. Once at the dealership, Mark set me up with Nitin and he was a pleasure also. He was very attentitive and explained all the details of the car to me and all it's functions. He even called my insurance company for me and waited on hold to correct a potential problem with the name on my card. Smoothest transaction ever for a new car. So if you want no gimmicks, upfront pricing and the best customer service go to DCH Academy. Also, I wanted to mention that I've traveled about 40 miles from NY to get to this dealership and got lost a few times, but I wouldn't mind doing it again to get another car in the future or to pick up my new plates in a few days. I've only heard good thing about your dealership before this so thank you DCH Academy for making me a believer that not all car dealers are created equal and that you guys are one of the best! More

We had a great experience at this place. The condition of the used cars were better here as compared to other places we visited. Also the Eddy’s follow-up, diligence and politeness were helpful in helping us the used cars were better here as compared to other places we visited. Also the Eddy’s follow-up, diligence and politeness were helpful in helping us make the right decision. We are very happy with our dealings with DCH Academy Honda and would suggest it a friend too, especially if you are going there for a used car – ask for Eddy as your salesperson – he is the best! More

Eddy was our salesmen. He was AMAZING!!! He helped us find a truck that was perfect for us. My truck broke down which was completely unexpected and I needed a new truck fast due to the fact that I am a H find a truck that was perfect for us. My truck broke down which was completely unexpected and I needed a new truck fast due to the fact that I am a Hospital Employee. We went in late on a Friday night and by Saturday morning we had a new truck! I was surprised that he was willing to stay late with us to get everything worked out so quickly expecially on a Friday night too. My partner and I were not prepaired for having to get a new truck so last minute. We didnt have much money saved up due to the fact that our world had been turned upside down a few months prior from our house burning down to the ground. Eddy was able to help us with a low and affordable down payment. He was very compassionate and understanding of our situation. He was very friendly and had a smile on his face the entire time. He was so helpful. We are so greatful to have gotten Eddy as our salemen. We would deffinatly recomend him for any one of our friends or family to go see him. The truck we got is absolutly perfect. I never imagined myself driving a Mercury Mountianeer, let alone a luxary edition. And Eddy made that possible. THANK YOU TO EDDY, HE REALLY HELPED US OUT IN A HARD TIME. I am very happy with my new truck and I wouldnt trade it for anything else. EDDY IS #1 !!!! He should get a raise!!!! Danielle & Lauren More

The service was very friendly and helpful. Our buy was a last minute buy due to my partners truck breaking down. Eddy did everything he could to help us get a new truck for her fast not to mention affordabl last minute buy due to my partners truck breaking down. Eddy did everything he could to help us get a new truck for her fast not to mention affordable. He stayed late on a friday night to help us get everything settled and set up. By saturday morning we had a new beautiful truck. She looks so happy driving it. Thanks to Eddy for all his help in our time of need. He was the best sales person we had came in contact with. He was kind and compassionate as well as very helpful. He got everything done so quickly that when we walked out we said to our selves "did we just buy a new truck?" When we came back on Sat morning he had the truck washed and cleaned and sitting right out front all ready for us. Our experience was amazing and perfect!! Couldnt have asked for a better salesperson. More

I'm Ganesh and I bought my Honda Civic 2010 car from them. I went to them for service and I met with Amy. She is very caring and was very polite. I had a very good experience with her today. I felt l them. I went to them for service and I met with Amy. She is very caring and was very polite. I had a very good experience with her today. I felt like I'm in safe hands. Service guy (forgot to ask his name) who spoke to me was also very good and explained the problem very clearly. Sales Manager - Ruben, Sales Person - Khalil and Service Manager - Amy are really kind enough to address the issues. Thanks, Ganesh More

This was one of the best car buying experiences I have had in many years. They spent all the time we needed to test drive the car that we wanted. They did not have the color and promissed that they would had in many years. They spent all the time we needed to test drive the car that we wanted. They did not have the color and promissed that they would have it at the end of the week (which they did). The car was presented immaculately clean and the price was exactly what we expected to pay for the car...no hidden costs or issues. If you are looking to purchase a Honda with no hassels, no pressure and priced the way you want it... this is the place to go. More

Was felt so comfortable while dealing with Eric Tam. He delivered every thing what he promised and all my queries were questioned with a smile and confidence. Not only he explained me as a professional Sal delivered every thing what he promised and all my queries were questioned with a smile and confidence. Not only he explained me as a professional Sales Representative but also took that extra step as a true friend in explaining the details of the vehicle. Lauren in Internet Sales department was also very professional and courteous. Hussain in Finance department made things crystal clear for me to understand the different finance option available. Wish DCH Honda all the luck Thanks & Luck Sahil Desai More