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DARCARS Volvo Cars
Rockville, MD
198 Reviews
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Showing 198 reviews
January 21, 2023
Had an absolutely terrific experience at Darcars Volvo! Our Sales consultant, Mo Mostafavi, was simply outstanding - responsive, knowledgeable, bent over backwards to provide my wife and I with everything Our Sales consultant, Mo Mostafavi, was simply outstanding - responsive, knowledgeable, bent over backwards to provide my wife and I with everything we could have wanted. A great car, a great dealership and really great staff and customer service. We will be back to purchase our vehicles here again. Highly recommend this dealer. More
by cmdavis07
Employees Worked With
Mo Mostafavi, Mark Filipovic
January 19, 2023
Just purchased a certified pre owned vehicle from here and it has been hands down the worst car buying experience I’ve ever gone through. Buckle up. Where to begin? My initial experience was with how t and it has been hands down the worst car buying experience I’ve ever gone through. Buckle up. Where to begin? My initial experience was with how they advertise all of their vehicles at all of their locations so you actually don’t know where the vehicle is at. I originally went into their Toyota used department where the vehicle I initially was interested in was located. It was not the vehicle for me so I asked to see the Certified Pre Owned S60. I was notified it was at their Volvo location but to stay here that they can do the entire transaction through them instead. Three hours later this was not the case they told me if I wanted to continue through Toyota that I would lose CPO certification and they wouldn’t lower the price. I had to then leave and come back the next day because they needed to start all over with Volvo. They hide misleading agreements in forms and tell you that you must sign it. The form was for running your credit but at the bottom in small print it also says along the lines of “you give us permission to contact you via any means possible whenever we please” when I called them out on it their used manager just kept bumbling the same canned response. “Those are the rules” Then after purchase I found the alignment was way off, the front rotors pulsed horribly at Highway speeds and a vibration. I then brought it back the same week and upon arrival the service lane “manager” decided to argue that the car was JUST ALIGNED and that I would need to go to sales to ask them to pay for the alignment. I then had to embarrassingly walk over to sales and ask them to cover it. Low and behold the alignment was off even though I was sternly told it was just aligned while given a deep sigh and eye roll. After the alignment and rotor replacement I could definitely now feel a massive vibration (there is no way they verify work there because they would have noticed it) Mind you I have had this car for a week and because of the brakes pulsing it was covering up all the other issues the brakes were supposed to be a quick fix not lead to 10 other issues. I took the vehicle to a different dealership and was told that the front right rim was bent and the tires were so choppy that they would eventually start causing issues. Even having to get Volvo America involved because Darcars couldn’t do the right thing. The only thing that they would cover was the rim replacement. And I quote “the tires are within spec so we will not be replacing them” so you sell a Certified pre owned like this? You should be terrified to buy anything from these disrespectful scammers. I even received a random phone call from the Volvo Sales Manager and was told that I should be grateful they didn’t sell the car to someone else and I should also be grateful they just had to put $2000 tires on the car I traded to them that he said “we didn’t realize they were that much” implying they would have lowered my trade. They didn’t even want to price match the Polestar Optimization. The Service Lane “manager” stated “we don’t price match these are the prices because of the area” it’s Rockville guys not Los Angeles. I got a way better deal at Younger Volvo for the upgrade so hit them up they actually care. To finalize I even called the GM today to try and see if they could make things right because on my new to me CERTIFIED PRE OWNED needed $1000 in new tires. Which Volvo advertises CPO as… “Volvo cars are certified for every moment. When you purchase a Certified by Volvo vehicle, you’ll have the same confidence and pride in your vehicles as you would a brand-new one. You will have peace of mind as you move through every milepost of life. After back and forth with the GM I was told by him “well sir I’m glad you don’t live in this area because we will never have to deal with you” First time not buying American….. well done. Avoid this dealership like the plague. Shady practices, hidden fees and agreements. I have purchased 16 new vehicles and 6 used. This was THE Worst experience. More
by BLAMOMAN66
Employees Worked With
Alexander Arman
January 02, 2023
Car shopping can be very stressful, especially for your teenager’s first car. We went to several dealerships in the DC area that didn’t make our search very easy. DARCARS Volvo was not one of them. Despite teenager’s first car. We went to several dealerships in the DC area that didn’t make our search very easy. DARCARS Volvo was not one of them. Despite being over 50 miles away, it was well worth the distance to do business with them. We loved everything about our experience with DARCARS and it was all due to Manny, their Certified Sales Consultant. We test drove several models and they were very patient and attentive to our needs in a vehicle. We ended up purchasing a used Volvo in pristine condition and Manny spent time with our kid explaining all of the features of the car. This kind of customer service is rare to find nowadays. Even after we purchased the car, DARCARS would occasionally follow up with us to make sure everything was okay. I recommend DARCARS to anyone who is interested in having a pleasant experience of purchasing a quality car. More
by paimp
Employees Worked With
Manny Rodriguez
December 06, 2022
I would like to give a big thank you to Alexander Arman and Manny for their amazing service. This is the only dealership that has made me feel comfortable and respected from the moment I stepped in. They p and Manny for their amazing service. This is the only dealership that has made me feel comfortable and respected from the moment I stepped in. They provided me with red-carpet service for both of my vehicle purchases and never made me feel like I was anything less than their most important customer. I love how accessible Alexander is - as the General Manager; he made me feel like my business was always a priority. Manny knows all the details about the car's features and was very patient in explaining them to me. Darcars Volvo feels like family to me, and I couldn't be happier with my experience here. More
by ERIKAVONLINE
Employees Worked With
Manny,, Alexander Arman
December 18, 2021
Paola, Kevin and Peter were absolutely wonderful to work with! Professional and kind the entire process. Best car buying experience yet. Thank you! with! Professional and kind the entire process. Best car buying experience yet. Thank you! More
by Tiffany
Employees Worked With
Kevin, Peter, Paola Mejia
December 08, 2021
We purchased a Volvo XC90 T8 one month ago. We took a look at the car and the sales consultant Mohammad took us for a test drive. He knew everything about the car and we were extremely impressed. We o look at the car and the sales consultant Mohammad took us for a test drive. He knew everything about the car and we were extremely impressed. We of course ended up buying the car and the service from the day we came to have a look and to the day we bought the car was outstanding. The service level was outstanding and when we got the car it was so clean and nice! More
by binni
Employees Worked With
Mohammad Mostafavi
December 08, 2021
Great experience, Cristela was very helpful and knowledgeable! Everyone was helpful and we would purchase from them again! knowledgeable! Everyone was helpful and we would purchase from them again! More
by allisongrossdvm
Employees Worked With
Cristela, 5 stars, Gao, 5 stars, and the manager (prey I can't remember his name), 5 stars
September 27, 2021
Chris Torres is the best! Seek her out if you want the new car purchase to be one where you are appreciated and respected as a customer. She is a warm, intelligent, caring person who is dedicated to serv new car purchase to be one where you are appreciated and respected as a customer. She is a warm, intelligent, caring person who is dedicated to serving you. My experience with DARCARS, likewise, was one where I benefited by receiving a fair price for my trade-in along with excellent service along with careful preparation of the new XC40 Recharge I purchased. I trust this dealership and value my experience with Chris. More
by O
Employees Worked With
Chris Torres
September 17, 2021
Last week was my daughter's first experience with DARCARS Volvo on her recently purchased 2016 XC60, and we could not be more pleased. We had previous very good service from DARCARS Jeep, so this was not rea Volvo on her recently purchased 2016 XC60, and we could not be more pleased. We had previous very good service from DARCARS Jeep, so this was not really a major surprise. Yet due to a glitch in the initial extended warranty information from Volvo, there was some initial frustration (no fault of DARCARS.) However, their service manager was as gracious as he was professional in ultimately getting our repair done timely, and making sure we were availed of our loaner long enough to complete the slightly distended process. Kudos to him and his team, who we look forward to dealing with in future. More
by rohrintl
Employees Worked With
Haroon Khan, Tom Mangum
