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DARCARS Volkswagen
Silver Spring, MD
77 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 77 reviews
December 20, 2016
Very straightforward process, with no surprises or pressure Did pretty deep research online and landed on a car that was (according to cargurus.com) a great price. Also visited the dealer web site and saw an "a Did pretty deep research online and landed on a car that was (according to cargurus.com) a great price. Also visited the dealer web site and saw an "ad" for an additional $750 off used cars. When I called they told me that "ad" was for their Used Car Outlet, but to print it out and bring it in as this was the VW dealership in their chain no the Outlet. Went in, worked with Arnold Silverberg. Car was exactly as described, drove well, no pressure sales. They took half off the with coupon (which they probably didn't have to offer). They also threw in a free additional key valued at $300. In the process I specifically asked about any Dealer Fees and was promised there was no additional fees. Then when we were almost finished they told me there was a $300 Processing Fee. I asked, based on what was said, if that could be waived. Arnold went to bat for me and and, while they couldn't eliminate the fee, they reduced the price by $300. Boom! I would definitely recommend these guys and Arnold. More
by mbatley
Employees Worked With
Arnold Silverberg
December 16, 2016
Outstanding experience Abdul Basit at Darcars Silver spring provided me with an outstanding sales and customer service experience. He was very detail oriented, patient and e Abdul Basit at Darcars Silver spring provided me with an outstanding sales and customer service experience. He was very detail oriented, patient and extremely professional throughout the sale process. I've been a VW car owner for years but the way he walked me through all the details and explained all the features to me after I test drove the car made me feel like I was seeing a VW car for the first time. I would highly recommend him to anyone and I am already doing. More
by MeeyDC
Employees Worked With
Abdul Basit
September 30, 2016
A total waste of. my time Yesterday morning during the rain storm I noticed the floor board on my drivers side was soaked to the touch with water! I called and spoke with Peter Yesterday morning during the rain storm I noticed the floor board on my drivers side was soaked to the touch with water! I called and spoke with Peter (Asst. Sales Manager) who tells me of a few possible cause for this but, to bring it in and because it was early they could look at it right away! The time was 11:30am. He went on to tell me of a price difference in diagnosing my Passat's problem. They could check the sunroof drains OR do a full check on the entire drainage system. The difference in prices ranged from $140 to 280! He highly recommended the $280 option which I felt I had to at that point! I called him back at around 4:30 at which point I was made to feel as if I was bothering him when he responded, "I told you it could take up to 2 days!" Ok, so I called several times today and he finally calls me with the diagnoses! Wouldn't you know it it needed the sunroof drains replaced and the parts would have to be S/O!! So now, after being duped into basically paying double for their diagnose I also have to wait for them to get my car ready for me to pickup???? He also mentioned the possibility of my carpets needing to be pulled up due to possible mold? The only carpeted area that got wet was my front passenger side floor board!! NOW, I'm beginning to wonder if they left my vehicle outside during the rainstorm to do further damage to my vehicle!! Needless to say I'm I'm Highly Dissatisfied With The Services Provided and plan on getting said repairs done elsewhere! More
by Mark
Employees Worked With
Peter
September 02, 2016
Awesome Experience I'm going to echo what many others have said - this was truly the best car buying experience I could imagine. After a miserable experience at Ouri I'm going to echo what many others have said - this was truly the best car buying experience I could imagine. After a miserable experience at Ourisman VW of Rockville (don't go there!) the guys at Darcars saved the day and the reputation of dealers everywhere. Dean and Keith were amazing and they gave me an even better deal. I shopped around quite a bit and no other dealer came close in terms to value or customer service. There were no shenanigans - Keith provided me a complete quote via email so I had it in writing. I came in, the documents were ready, and Dean walked me through the process without any hiccups and gave me a fair deal on my trade in. Great price, great rates, seamless process, and outstanding customer service - truly never felt like they were salesman in any fashion. Darcars, and particularly Keith, Dean, and Sadji, does it right. I strongly recommend. More
by evan mayo
Employees Worked With
Keith Stewart, Saji Vettukattel, Dean Pelton
August 01, 2016
Very Poor Customer Service Very poor customer service and not helpful, but try to overcharge the customer. I recently moved from out of state to MD and took my 2015 VW Passat fo Very poor customer service and not helpful, but try to overcharge the customer. I recently moved from out of state to MD and took my 2015 VW Passat for 20K service to Darcars VW. They told me it will cost total $700 ($350 for 20K and another $350 for 30K services). The price given was outrageously high and they were not very helpful in explaining to me why its that much high. However, after wasting about 45 minutes, I took my car to another VW dealer and they were kind enough to do the same work for total $175 ($87.50 for 20K and $87.50 for 30K). The customer service staffs must be trained to be courteous and helpful to customers and not try to outrageously overcharge. More
by ImtiazA
Employees Worked With
Shaina Fields
March 18, 2016
My best car buying experience Just bought my daughter a brand new Jetta from Darcars VW. All I'll say, best experience of my life in car buying. No nonsense and no games. It's amaz Just bought my daughter a brand new Jetta from Darcars VW. All I'll say, best experience of my life in car buying. No nonsense and no games. It's amazing that Darcars online price is the best price in town because the price excludes all the rebates and incentives and includes destination charge unlike other dealers. I went to few other dealers with their attractive online prices and hit the wall. Thank you Darcars VW for being transparent and honest. More
by Doc_Fox
Employees Worked With
Management
November 19, 2015
Rushed through and bullied The whole experience was awful. The way this dealership is run is akin to a chicken without a head. I was put through to finance to buy before I test The whole experience was awful. The way this dealership is run is akin to a chicken without a head. I was put through to finance to buy before I test drove, picked or even looked at cars. When I was actually ready to talk to finance, Saji kept telling me yes or that I was able to do something, only to come back a few hours later or the next day saying that he couldn't. In fact, I'm still dealing with this a week later. Wouldn't reccomend anybody else deal with this headache. More
by Dtd1990
Employees Worked With
Saji Vettukattel, Leslie Zell
October 26, 2015
Awesome experience!!! The MK7 GTI is an awesome car and the buying experience was great. When it comes time for a Golf R I'll be sure to visit Darcars VW again. Thanks ag The MK7 GTI is an awesome car and the buying experience was great. When it comes time for a Golf R I'll be sure to visit Darcars VW again. Thanks again Leslie!!!!! More
by ray_50
Employees Worked With
Leslie Zell
August 01, 2015
A very bad Service This review is regarding VW service center. I've dealt with them for 3 years now and they always offered great service, but I think this year they wen This review is regarding VW service center. I've dealt with them for 3 years now and they always offered great service, but I think this year they went through some changes and got new service people. I brought my 2012 vw CC there 3 times since March'15 and every time they found a new problem which they fixed but the car kept failing in the same way which means that there was a bigger problem causing these smaller issues that they weren't able to discover. First and second time I didn't know this of course so I never complained but even back then their customer service was horrible. Garry the stuff member, a very rude person, would look always so annoyed when I was talking to him, and they would promise me loaner car and everytime I would get there they would say they didn't have them anymore (why promise then?). Once I started complaining about their service because car that i bought at their dealership had to be towed 3 times with the same 'symptoms' and I was spending so much money on already very expensive car, their aggression grew! So I decided to deal with the service manager who proved to be the worst person of all of them (not surprising since a good manager wouldn't tolerate his stuff providing a bad customer service). First, he refused to take responsibility for his employees actions and told me (yelled at me) that whatever I spoke with Gary wasn't his business. Gary has used my extended warranty that I hoped to get a refund on without my authorization and had me lose $1000. I will never go back here and now I have to fix my car someplace else. Anyways, just want to advise people using their services don't trust them! First, they aren't so great at their job and then they treat their customers very badly. More
by beskventera
Employees Worked With
Gary and Service manager
July 24, 2015
I do not trust this dealership's service department I don't recommend people get their VW serviced here, because I've lost trust in this dealership's service department. After completing the 30k ser I don't recommend people get their VW serviced here, because I've lost trust in this dealership's service department. After completing the 30k service, I asked our service advisor for a written quote for the 40k service, since it would be the first service interval that wouldn't be provided for free, and I knew from research that it would be a little expensive. The printed estimate was roughly $680, expensive but doable. So we come back at 40k after scheduling the service and our advisor (a different one from the 30k) confirms the price. When the service is done, the guy giving us back our key is going through the list of things they did, and I don't hear the words "DSG" (the transmission that is serviced every 40k miles), so I ask him about it. He tells me it wasn't done because I "declined it", which is terribly false. I ask our service advisor what happened, and he brings up the fact that the amount I paid was for everything but the DSG service. With that service, the price was actually $1,100. The reason this service department gets 2 stars, rather than 1, is because he agreed to have the service done for free since that's what the original quote said. It seems this was pretty clearly a bait-and-switch move, because when I compared the two estimates for the 40k service—the one we were first given, and one we asked for after being told of the price difference—that were printed from the same system, I found them to be exactly the same except for nearly $500 in labor missing from the first estimate. Pretty shady, in my opinion. Then, to top it off, today we had to go back to get our AdBlue topped off (a component of the TDI emission system) because they apparently decided to skip that during our service appointment. Nice. And we've twice asked that our car not be washed while in for service, only to see someone had gone against our wishes. And then there's the scratched paint and damaged plastic on the bottom of the rear bumper (thankfully, you can't see it unless you're almost under the car) that neither of us recall causing. Want to speak to the mechanic working on your car? Be prepared to get the run-around, since as of now the garage is located in a different facility from where you speak to the service advisors, so it's a big inconvenience if you want to speak to someone with any kind of mechanical knowledge. And have I mentioned that our service advisor was under the mistaken impression that you can't cross-rotate tires on a German car? All around, a terrible service department. My advice: do the maintenance yourself if you can, and if you can't, look for a place more reliable and trustworthy than this place. More
by JustinW
Employees Worked With
I don't remember any names
