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DARCARS Toyota of Silver Spring
Silver Spring, MD
680 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 11, 2020
Bad experience and still waiting for my registration I purchased a vehicle from this dealership on December 19, 2019 and my experience has been horrible. The exception is our sales person Marlon. Experi I purchased a vehicle from this dealership on December 19, 2019 and my experience has been horrible. The exception is our sales person Marlon. Experience with personnell detailed below. Marlon (sales person) : Good overall salesman, responsive and has done all he could to sell me the 2019 Highlander. SE I have no issues/complaints only positive experience with him. Daniel (Finance Guy): I didn't even use him to finance and instead found my own through my credit union. Daniel failed to submit the paperwork to Tower Federal Credit Union for Tower to pay Dar Cars for the 2019 Highlander. Almost lost the sale had we not submitted the missing paperwork for him. Also when we sent required documents for the registration transfer, he dropped the ball there too. Daniel said he never got them. (Avoid him if possible) Tags and Title Department: Taking so long the original registration has been suspended and still waiting. Hopefully I don't get pulled over since my registration that was supposed to get transferred has been suspended. Shaking my head is all I can do at this point. Marlon (sales guy): Got us in touch with Lee Ray (some manager) who was made aware of the situation and was supposed to call my wife back yesterday 02-10-2020 and didn't. Yes, it's going on 2 months now and the registration still isn't tansferred. I call Dar Cars and talk to Lee Ray and he told me he was working the issue to call him back in 15 minutes. Called him back as requested and apparently he was interviewing someone. Hopefully someone to help you guys keep track of closing a deal. It is 02-11-2020 and the issue remains and hasn't been resolved. If I get pulled over, I am pointing authorities right to DarCars for not getting this done in an acceptable amount of time. Mr. Rodriguez More
by JuanR.
Employees Worked With
Lee Ray, Marlon Seanz
February 09, 2020
Overwhelmingly Bad Customer Service I will not recommend this dealership to my network of professional and personal associates. In fact, I will do my part to dissuade them from buying f I will not recommend this dealership to my network of professional and personal associates. In fact, I will do my part to dissuade them from buying from Darcars. The one-star review is the least I'm allowed to give. Otherwise, I would give them NOTHING but negative comments. I bought a Land Rover from this dealership on December 8, 2019. Within the first 10 days of purchase, I noticed an issue with the truck, so I set up a service appointment. When I called the service department to confirm my appointment, the woman who answered the phone told me that their service techs can’t do anything with a Range Rover. So, I asked, “What do you suggest I do?” She responded, “Take it to Range Rover!” So, I stated, “What you’re telling me is that your 30-day, 1,000 mile “guarantee” does not apply to this truck? She then tells me to go ahead and bring it in. Since I live an hour away from the dealership, and by that time had no confidence that the service techs would actually fix the issue, I opted not to waste my time and risk frustration and further damage. If you're looking for a "certified used vehicle", bypass DARCARS Toyota Silver Spring. On to my lastest issue…when I purchased this truck, the dealership put a temporary tag on it with an expiration date of 2/6/2020. On 12/22/19, I sent Shane (my sales rep) an email asking if my plate were there yet. He responded, “Happy Holidays, not quite yet. When they are ready someone will reach out to you. They usually take up to 4 -5 weeks.” On 1/27/20 I sent a follow-up email, “I have not heard from the dealership yet and my temporary tag is soon to expire. What happens if the plates are not received in time?” Shane responded, “I will look into it now for you. If they are not here in time, I will have them overnight you another set of temporay tags.” On 2/6/20 I sent another email, “Were a set of plates overnighted to me? My temporary tag expires today. Please advise.” Shane responds, “I just got in contact with my tag and title department to have them either send the hard plates or another extension, so you don't have to make your way out here.” When I arrived home from work yesterday, no plates. So, I called Shane. Shane tells me my plates are there, so I can come pick them up. I remind him that my temporary tag is now expired. He puts me on hold. Another guy picks up the phone who has a more matter of fact tone to his communication. He tells me that my plates are there, but their accounting office is flooded, so they can’t mail them out. He asks me where I’m located. Because I’m an hour away, he says “No, I don’t have anyone who can bring you your plates. You’ll have to come pick them up!” I state that I don’t have a vehicle to drive there, because my plates are expired. He reminded me that their accounting office is flooded, and no one can get back there to mail out my plates.” So, there you have it…sub-quality, xxxx-poor customer service all the way around. I am now in possession of a truck that not only needs service but that is not drivable, because this dealership can’t get my plates to me. I bought my previous vehicle from Carmax, and I guess Carmax spoiled me…they took care of everything! My expectations, based upon that experience, were much higher than Darcars can (or is willing to) achieve. I won’t recommend this dealership, but will take every opportunity to discourage potential buyers from making the mistake that I, and apparently numerous others, have made with choosing this dealership. More
by ReesieB
Employees Worked With
Shane Fisher
February 06, 2020
Not friendly. This place is a dump. This was my first time being at this location. It was very small and depressing. A worker greeted me and told me to go inside wh This place is a dump. This was my first time being at this location. It was very small and depressing. A worker greeted me and told me to go inside which I did. I walked up to the counter and was asked if I had a form which I did not. I was then told I had to stand on line, what line I thought, there wasn’t anyone in there but me. The gentleman I was speaking with made no eye contact. Then another person assisted me and the person who first greeted me at my car came in with the form and told me to stand and wait on line, what line no one is in here but me. His hand writing was so poor the person behind the desk needed my drivers license and insurance card so he can read my vin number. I had to ask where the waiting area is which was upstairs and had to walk up the stairs because the elevator was broken. And if I thought the downstairs was raggedy the upstairs was worse. The decor and chairs was so dirty I was afraid i would catch something from sitting on their furniture. I have lived and gone to Toyota in Atlanta, Florida and Las Vegas and this one by far was the worse I have ever seen. And if that wasn’t bad enough when I car was ready the gentleman who was printing up my receipt starting telling me how I need to start taking care of my car and what I need to do, and wasn’t nice about it ......WHAT !. I had to ask him if he can see the history of the service done on my car on his computer which he could and which should have been enough to shut his mouth right there and then. How dare him. DARCARS Toyota of Silver Spring, shame on you. More
by Unhappy customer
Employees Worked With
My appointment was scheduled with O.J. But I am not sure if he was the one who was assisting me. , O.J. Darvish, Sesan Oludayo
January 25, 2020
Very good experience from all concerned. I especially feel that my salesman, Tom Kim, went far out of his way to be friendly, helpful and honest. And especially patient! He was also very know I especially feel that my salesman, Tom Kim, went far out of his way to be friendly, helpful and honest. And especially patient! He was also very knowledgeable. It was, and will be, a pleasure dealing with him. More
by Satisfied
Employees Worked With
Tom Kim
January 22, 2020
Great service! When you come to Darcars ask for Giresse. He is respectful and will make sure you get a great price on the vehicle you want! When you come to Darcars ask for Giresse. He is respectful and will make sure you get a great price on the vehicle you want! More
by Ulrich
Employees Worked With
Giresse Tiago
December 29, 2019
Tom is the best! He is straight forward, and works hard for the customer. One of the kindest human beings I've ever met. Will definitely recommend others to see him. for the customer. One of the kindest human beings I've ever met. Will definitely recommend others to see him. More
by Jlash410
Employees Worked With
Tom Kim
November 23, 2019
Fundamentally dishonest service center I was quoted a low price on the phone for a factory-recommended service only to be told in person that it would actually cost more than 2x as much whe I was quoted a low price on the phone for a factory-recommended service only to be told in person that it would actually cost more than 2x as much when we arrived at the dealer. Since then, despite repeated efforts, they have refused to say how much they charge for standard, factory-recommended service. On top of that, they recommended service that was not necessary at that time without making it clear that they were recommending something different than Toyota’s recommendations. They also charged for service they did not perform to any reasonable standard. All of this was on top of a 45+ minute wait just to drop the car off, even with an appointment. I emailed the service department’s management team and the dealer’s general manager and none of them expressed even the slightest concern with my experience. They ultimately agreed to refund what I paid, after I involved BBB. But it's been weeks and they haven't sent the check and haven't responded when I asked. Find another dealer. More
by srosen
Employees Worked With
Bethany Fuller, Ethan Rossignol, Mehdi Keshti
November 04, 2019
They ran credit check without my approval... I paid with debit card specifically to avoid that ... found out after purchase from letter in the mail. debit card specifically to avoid that ... found out after purchase from letter in the mail. More
by Anna992
Employees Worked With
Donald Moore; Gonzalo Medina, Amadou Bah
September 26, 2019
Life Saver Couple days ago my car would not start in the morning. I called the service manager Mr. Keshti and told him about the issue. He had me tow the car i Couple days ago my car would not start in the morning. I called the service manager Mr. Keshti and told him about the issue. He had me tow the car in right away and while I was waiting for about an hour, had me back on the road again. It's a good feeling having a service shop looking after their customers so well. More
by mytoyotaservice
Employees Worked With
Mehdi Keshti
