DARCARS Toyota of Silver Spring

Terry Bailey is a great sales representative. No pressure to buy and very informative. Always looking to assist my family with multiple options and what is best for us, not just make a sale. In ad pressure to buy and very informative. Always looking to assist my family with multiple options and what is best for us, not just make a sale. In addition, Jon Wageman could not have been nicer. Easy to deal with and everything just felt very at ease. Just like you were family and having a discussion as to what is best. Appreciate the great attitude. More

I’m making this entry to assist DARCARS in the future. I did a lot of research before committing to using DARCARS for your exemplary service ratings. I would like to agree with the many people who rated yo did a lot of research before committing to using DARCARS for your exemplary service ratings. I would like to agree with the many people who rated your Service Department so highly. I cannot. I couldn't even get through to anyone in the Service Department to schedule maintenance on my vehicle. I called four times. My first two calls were directed to the Service Department by an operator who spoke so poorly as to leave doubt in my mind that I got the right company. After lengthy rings and hold periods, the line was picked up and cut off (both times). My third call was received by an operator who at least had good diction, but she sent me to a gentleman named Daniel who said he needed to, “direct my call to the right place.” I would have thought the operator had done that. Anyhow, he kindly forwarded me to the Service Department, but a short time later he picked up again stating, “They must be busy.” He tried again, and sure enough, the line was picked up, and immediately disconnected. On my fourth call, I asked to speak to a manager to explain why I wouldn't drive an hour to DARCARS even though the company has a sparkling service reputation. I suggested to the operator that I wanted to speak to someone with authority over the Service Department, or that I would make this Internet write-up. She routed my call, and it sounded like the call was call-forwarded at least twice, and then it just rang. No one picked up, not even the operator who knew I was dissatisfied. I understand that a manager might not be readily available, but I decided I'd had enough at that point. My second choice for Toyota service in Maryland, 355 Toyota Scion, will get my business even though it will add another ten minutes of driving time. I hope this entry helps you get your Service Department phone answering process straightened out. More

Chris gave a great first impression by his great smile and helpfulness when we sent our 2 hail damaged cars to the Darcar's body shop. He worked with our insurance company to expedite the repairs.The esti and helpfulness when we sent our 2 hail damaged cars to the Darcar's body shop. He worked with our insurance company to expedite the repairs.The estimate was well written and understandable. The car repairs were done within a short while with excellent repairs to the damaged areas. We would recommend this shop and Chris for anyone needing body repairs of all car models. More

After the recent hail storm (August 18th) with hail sized larger than a golf ball, both of our cars sustained sizeable dents on every panel of each car. I noticed that DARCARS auto body was listed as a State larger than a golf ball, both of our cars sustained sizeable dents on every panel of each car. I noticed that DARCARS auto body was listed as a StateFarm Select Service partner, and I dropped off both cars at the dealership. Both of my cars were assigned to Chris Noell, and he handled everything with StateFarm throughout the entire process. More importantly, my cars were never passed off to another representative, and Chris was always there to answer any questions regarding the repairs (paintless dent repair) and the timing of the repairs. Chris' service was excellent, and I highly recommend this body shop. More

My visit to the Silver Spring MD DARCARS was for the 30k mileage maintenance appointment. Mr. O.J. Darvish was the Asst Service Manager who provided excellent and professional customer service. My visit w mileage maintenance appointment. Mr. O.J. Darvish was the Asst Service Manager who provided excellent and professional customer service. My visit was a productive and satisfying one. More

Chris handled getting my vehicle back in shape after an accident. He was knowledgeable and arranged the appointment so that my vehicle spent the least amount of time in the shop. He was professional in ma accident. He was knowledgeable and arranged the appointment so that my vehicle spent the least amount of time in the shop. He was professional in managing my situation. My vehicle was professionally repaired with excellent quality of work and craftsmanship. My vehicle was returned to me better than it was before the accident. It beat my expectations. More

I had been trying to trade in my 2002 Durango and had a horrible experience at another dealership. As soon as I walked into Darcars I was greeted and attended to immediately. Everyone was very friendly, ea horrible experience at another dealership. As soon as I walked into Darcars I was greeted and attended to immediately. Everyone was very friendly, easy to talk to, and truly wanted to get you the best deal they possibly could. They never left you waiting for too long and if you were waiting they check in with you and let you know what was going on. They were very thorough in making sure that everything was done correctly,in a timely fashion, and that you were happy. I feel that the pricing was very fair and would not have found a better deal else where. I can honestly say that the overall experience was the best i've ever had at any dealership. I would definitely recommend Darcars Toyota in Silver Spring to anyone who wants to get a great deal with exceptional service. More

The outstanding customer service and work done by this collision center changed a bad experience (having my Prius damaged by a careless driver) into a good one (having it repaired and cleaned above and be collision center changed a bad experience (having my Prius damaged by a careless driver) into a good one (having it repaired and cleaned above and beyond what was necessary and expected!) The staff was flexible and kind when I got lost on my way to the center. The estimate was thorough, and followed up with several phone calls to be sure I understood details of the work and the timeline for repair. Everyone I encountered was cheerful and professional - obviously taking pride in their work and finding satisfaction in the way they lightened my load. When I got it back, the car was clean inside and out, and Mr. Noell had overseen touch-up of a few spots I hadn't expected to see improvement with. I can't thank them enough. They are good examples of how to treat others and take pride in excellent work. More

We approached this dealer because they were close by. Having walked out of another dealer who required we sign their dealer contract waiving our rights, we inquired about this upfront before ever discuss Having walked out of another dealer who required we sign their dealer contract waiving our rights, we inquired about this upfront before ever discussing anything else. We were told the dealer had no contracts (other than financing contracts). We then went through the entire buying process and then, in the 11th hour (along with the usual pitches for add ons that too many dealers still drag customers through), out came the contract. We were absolutely stunned and furious. We demanded to speak to the manager, who refused to do anything, passing it off as salesperson ignorance! Ignorance indeed! The entire experience was awful and I would never recommend this dealer to anyone. If you want a dishonest dealership, try Darcars. Otherwise I strongly and wholeheartedly recommend Antwerpen Toyota. More

I was upset when I brought in my car for repair, afterall someone had backed into it. When I arrived Chris informed me that he would be with me shortly then reassured me that he could fix my car after he exa someone had backed into it. When I arrived Chris informed me that he would be with me shortly then reassured me that he could fix my car after he examined it. He told what would be done and approximately how long it would take. As this was closing time he indicated that he would start next day. The car was completed on time and I was duly informed. It is refreshing to have such service. I am no longer upset. More