DARCARS Toyota of Silver Spring

Excellent customer service from Peter Bielanski Peter was my service advisor and he was amazing! He explained the issue with my vehicle and offered options to resolve it and saved me a lot of money. Peter was my service advisor and he was amazing! He explained the issue with my vehicle and offered options to resolve it and saved me a lot of money. He is friendly, very knowledgeable and delivers excellent customer service. Thanks for all you do Peter! More

The Worst Dealership to buy a car in the DMV metropolitan Poor customer service. The cars here are overpriced compared to other Toyota dealerships in the area. Reaping off customers and it seems management ar Poor customer service. The cars here are overpriced compared to other Toyota dealerships in the area. Reaping off customers and it seems management are encouraging this behavior instead of stopping it. They mostly target customers who are minority and who are immigrants. The management including costumer's relations manager are very much aware of this unethical practice and they are doing very little to stop it. Buying a car here is like committing yourself to a self fulfilling prophecy that is already been predetermined by this company. They will sell you a car and hide the most important information about the car until the customer signs all the necessary paper work. Before you sign any paperwork here, work out the price or else you will be surprised by the amount you will have to pay. More

Simply Sensational!!! Today I have leased Toyota Camry SE from Darcars Toyota, I have received an expert advice from Alex who was extremely knowledgeable and explained to m Today I have leased Toyota Camry SE from Darcars Toyota, I have received an expert advice from Alex who was extremely knowledgeable and explained to me everything I needed to know as well as answered all of my questions. I have received the best service i could ever hope for and I will recommend Alex and Darcars dealership to all my friends and relatives. Thank you Alex!!!! More

Our Purchasing Experience with Rod Durden My wife and I had an exceptional experience with out recent purchase. When I arrived at the showroom, I was introduced to Amar, who then introduced m My wife and I had an exceptional experience with out recent purchase. When I arrived at the showroom, I was introduced to Amar, who then introduced me to Rod after I explained what we were looking for. He told me that me the Rod would assist with specifics regarding the car and all else would be managed to the best of their abilities. Rod went above and beyond to make sure that every detail was discussed and every reasonable request was considered and met (I could not convince him to arrange for me to take delivery of a free Aston Martin Vanquish as a thank you for our purchase). LOL We have purchased a handful of new cars and I cannot imagine how we have managed to purchase automobiles in the past without having a similar experience. I am happy to refer friends and family to Rod and DARCARS Toyota of Silver Spring and fully expect to return for all future purchases. Please extend my gratitude to Amar and Rod. They have performed exceptionally and have established a high threshold for customer care through their actions and not just words! More

I came in to buy my new vehicle Charles Cain was my sales person, he took great care of me answered all of my questions and made sure I got a good price on the vehicle with his manager Wayne Ramsaran. From s person, he took great care of me answered all of my questions and made sure I got a good price on the vehicle with his manager Wayne Ramsaran. From start to finish it was a good experience it took a long time just do to the fact that there were so many people there buying vehicle. Thanks Charles and Wayne for a GREAT Buying experience. More

This is my second Camry I leased from Rod D @ DARCARS Toyota of Silver Spring. I LOVE my new 2014 ½ Camry, I am so happy I worked with Rod D. again. Rod is customer friendly, honest, a true professional, Toyota of Silver Spring. I LOVE my new 2014 ½ Camry, I am so happy I worked with Rod D. again. Rod is customer friendly, honest, a true professional, extremely knowledgeable about the brand and the entire fleet of Toyota cars, and recommends cars that would fit your needs not just try to make a sale. It was easy to work with Rod because he always focuses on his customer needs and makes the whole car leasing experience seamless and a pleasure. You can tell he takes great pride in his work and his customer’s satisfaction. Rod is makes sure you get the best possible deal and service throughout the life of your lease, he even checks in periodically. He also remembers to call on my birthday. I would highly recommend Rod to anyone looking to buy/lease a Toyota More

Alex was extremely knowledgeable about the vehicle along with the process. He was showing me every detail in the different models of RAV4 and wasn't pushing for me to get the most expensive one. When I deci with the process. He was showing me every detail in the different models of RAV4 and wasn't pushing for me to get the most expensive one. When I decided to purchase the most expensive one, Alex got excited to show my wife and me the AUTO Show model. We were thrilled to have Alex apart of the purchasing experience and WILL recommend him to anyone as well as purchase vehicles from him in the future. I only wish that all of my previous car buying experiences were with Alex, that way it could have been as seamless as the purchase of the RAV4. Good job on hiring him Toyota, he is a quality salesman selling quality cars. More

We've purchased several new vehicles from this dealership and have had an exceptional experience every time. The sales manager, Mr. Ramsaran, went above and beyond to ensure that he exceeded our e dealership and have had an exceptional experience every time. The sales manager, Mr. Ramsaran, went above and beyond to ensure that he exceeded our expectations and our salesperson, Sesan, was very courteous and helpful. We highly recommend both of them. I was especially impressed with Mr. Ramsaran's ability to juggle a seemingly endless amount of work being thrown in his direction, fielding phone calls, interruptions from sales associates needing assistance and other customers who were waiting in the dealership and there were a lot of them. He helped every single person who came to him while still getting us through our transaction smoothly and was very pleasant even though he must have been under a tremendous amount of pressure. I was wondering where were all of the other employees? I did not observe anyone else working as much as this man was. Quite nice to look at too! Also, our finance person, Rodney, was very thorough and answered all of our questions. He was also quite funny, definitely the most fun we've ever had while parting with $30,000. Thanks again! More

I live in Owings Mills, and came all the way to Silver Spring to purchase my Camry because one of my friends has recommended Alex. I am 100% satisfied with the customer service I received. Alex is very Spring to purchase my Camry because one of my friends has recommended Alex. I am 100% satisfied with the customer service I received. Alex is very knowledgeable and he makes you feel like you are his only customer, and not just one of the many. My paperwork was processed by John, who also provided excellent customer service explaining every step of the process and being mindful of my requirements and time constraints. Overall, I am glad I came all the way to the Darcars dealership and I will do not hesitate to recommend Alex and John to my family, friends, and co-workers. More

I purchased Toyota Camry this weekend. Alex Klopouh and John Desouza assisted me with the purchase. Both of them did a great job walking me through the process and helping me make an educated choice. I cam John Desouza assisted me with the purchase. Both of them did a great job walking me through the process and helping me make an educated choice. I came in wanting to purchase Toyota Corolla, but Alex convinced me that Camry is actually a safer and better option for me. I have been driving my new car for four days now and so far I am extremely satisfied with the vehicle. I found Alex to be very knowledgeable about cars and I will definitely use his services again and highly recommend him to my family and friends. I am equally satisfied with the customer service provided by John Desouza. He answered all my questions and offered advice and expertise about both options: financing and leasing the vehicle. Thanks to John, I was able to make an educated decision that made the most sense for my financial situation. More