DARCARS Toyota of Silver Spring

'service'? not so much If service after the sale is important to you, do not consider buying a car from this dealership for even ONE minute. I have a 2003 Prius, and it's th If service after the sale is important to you, do not consider buying a car from this dealership for even ONE minute. I have a 2003 Prius, and it's the second car I've bought here. The check engine light came on, and when I called to schedule a service appointment they told me a week and a half later was the SOONEST they could see me. They said that as long as the light's steady and not flashing things are fine, but if it starts flashing pull over immediately. Luckily the light stayed steady. When I brought the car in, they told me (after I had been there for more than two hours) that they couldn't fix the car because they didn't have the part in stock. I asked how that could be, considering they're a dealership and they said they don't have space to keep all parts in stock. I made an appointment to come back for a second time, which was today, sept 24. THEY DID NOT HAVE THE PART. The service representative (and I use the term loosely) placed the order for the part, but did not bother to check to make sure the part was, y'know, actually in stock. I spoke to,the dealership manager on duty. He did make an offer that they would come to my home and pick up my car and repair it, but with the length of my commute and the time I would get back home that wasn't feasible. I asked for the name and phone number of the district manager responsible for the dealership. The manager's response? He couldn't give that information to me because it's 'against policy.' YOU HAVE BEEN WARNED. BUY AT YOUR OWN RISK. P.S. I want people reading this to know that when I receive excellent customer service I ask to speak to the manager of the person who has provided that service so I can commend them. I am not someone who is limited to complaints only. More

Quality service and experience After visiting multiple locations in the Montgomery Country area, I was relieved to finally find Jose. Although the DARCARS Toyota of Silver Spring lo After visiting multiple locations in the Montgomery Country area, I was relieved to finally find Jose. Although the DARCARS Toyota of Silver Spring location is VERY busy and chaotic, Jose remained calm and friendly the whole time. He helped to understand my situation, and get me what I needed in a timely fashion (one day turnaround). I would highly recommend working with him for your service needs. I will be going back to see him again. More

service on 6/28 and purchase of car for son Service from Jose Adon was great. He always kept us informed on updates. Would go back.. Purchased a car for son Ethan has been great to work with we Service from Jose Adon was great. He always kept us informed on updates. Would go back.. Purchased a car for son Ethan has been great to work with we have gotten 2 cars from him.. Thanks for the great attitudes from both guys we will definitely returned More

Excellent Service Being a woman and not knowing much about cars, Jose was able to explain to me and help me understand the type of service that my car would need. He ha Being a woman and not knowing much about cars, Jose was able to explain to me and help me understand the type of service that my car would need. He had great customer service skills and was able to make me feel comfortable with my car being serviced here. More

Another great car buying experience Kudos to Kourosh and Abbas for another great car buying experience. I enjoy buying cars in this dealership. They are friendly and always take care of Kudos to Kourosh and Abbas for another great car buying experience. I enjoy buying cars in this dealership. They are friendly and always take care of the customer. Highly recommended! More

Excellent service!!! Frustrated by another dealer on the day, I visited the darcars website, saw a car I liked and called in. I spoke with Momar, he gave me all the necess Frustrated by another dealer on the day, I visited the darcars website, saw a car I liked and called in. I spoke with Momar, he gave me all the necessary information over the phone and invited me for a test drive. He further showed me some other options I did not know of. Price was outside my expectation but he explained without a feel of aggressive sales. Within a short period, I had bought a car with full satisfaction. Several times after my purchase, he followed up to address any questions or issued I may have both on phone and in email. He has been very friendly and responsive in this experience and I have no doubts he is same to all his customers. I will recommend darcars and Momar Jarlo on any day. More

Excellent service From the moment we went to this location to driving home with the Toyota Corolla 2014 (certified used but looks very new) Momar Jarlo, who was our sal From the moment we went to this location to driving home with the Toyota Corolla 2014 (certified used but looks very new) Momar Jarlo, who was our salesman was very helpful and had excellent customer service. He was awesome and very knowledgeable. He made the entire buying process very easy. More

Service Manager Brought our highlander in for service for a scheduled appointment for 1045 on 16 July. Came back at 1300 and David Misoi insisted our vehicle was in Brought our highlander in for service for a scheduled appointment for 1045 on 16 July. Came back at 1300 and David Misoi insisted our vehicle was in the shop and being worked on when it was clearly sitting outside where we left it at 1050. I went to the Service manager. Amir Gasmey who wouldn't even take the time to look away from his computer to look at me while I questioned if he could find out why our car had not been worked in yet. Who in the xxxx runs a SERVICE department ....which deals with customers........duh..... Customer SERVICE and doesn't even treat people with respect??????????? This is the 1st time in our 7 years we have received such horrible service. David explained the issue and we understand it was not his fault.... But the customer service manager needs to be trained in customer service. More

No follow up at all I regrets that I recommend and 5 of my friends bought a car from this very bad dealership which I never recommend for no one again , they don't care I regrets that I recommend and 5 of my friends bought a car from this very bad dealership which I never recommend for no one again , they don't care about their customers after they sold a car which is very bad customer service they don't follow up for my new tag where ever it takes and don't paid of for my trade in car More

Highly Recommend!!! My recent car buying experience from DARCARS Toyota Scion Silver Spring was awesome thanks to their staff! The car salesman that I worked with, Steve My recent car buying experience from DARCARS Toyota Scion Silver Spring was awesome thanks to their staff! The car salesman that I worked with, Steven Wyatt, was BEYOND patient with me during the process and I am very thankful for how responsive, helpful and kind he was. Likewise their team of financial managers are very responsive, patient and helpful. The financial manager, Kadeem Rogers, who assisted with the purchase of my car answered all of my questions throughly and made the car buying process very easy. I will definitely refer anyone I know looking to buy a car to Steve and Kadeem at DARCARS in Silver Spring! Thanks so much for everything!! More