DARCARS Toyota of Silver Spring

Homophobic, unprofessionalism, or both? Abridged: After being ignored, we were passed around from unknowledgeable salesperson to unprofessional salesperson. The facilities showcase a l Abridged: After being ignored, we were passed around from unknowledgeable salesperson to unprofessional salesperson. The facilities showcase a level of dilapidation that feels disrespectful of the Toyota brand. And while it wasn’t as blatant as denying us a wedding cake, it felt as though that we weren’t welcome at DARCARS Toyota because of who we are. Unabridged: As someone who used to sell cars for a living, I’m struggling to make sense of the experience we just had at DARCARS Toyota. After having to create a parking spot because their customer parking was filled with unsold previous test drives, we had to walk into the showroom because there was no one on the lot to help. After walking in, we had to flag someone down because no one seemed to notice we were there. Thoroughly disinterested, the person mumbled that he had customers and waved someone else over. The person that was called over introduced himself but, on a scale from 1-10, his enthusiasm was at a 1. He asked us what we were interested in seeing. I gave him the specific CPO we were interested in. He immediately went into trying to up-sell me to a new car — which I found weird considering salespeople make more money off of used cars. However, he pursued the new car route and proceeded to give inaccurate information. After telling me that it was financially better to go with the new car than the used car because the interest rate was better on the new car, I pointed out that Toyota is currently offering the same finance rate on CPOs as they are on the 60 month RAV4. Once he realized that I had done my homework, he passed me off to a used car salesman. Now when I say that this next person couldn’t be bothered — I mean xxxx! Dude didn’t even bother introducing himself, even after I took the initiative to introduce myself. When I told him the car I wanted to test drive, he asked me where I had seen it, as if he was unfamiliar with this car. He motioned for us to have a seat on his ripped pleather chairs that were so cruelly being kept alive by duct tape and desperation. Thinking he misunderstood the situation, I advised that we still needed to drive the car. With the most energy he displayed during our entire time together, he curtly responded with “I know! I have to look up the car!” ... and then proceeded to ask me for the cars vin or stock number. I pulled up the car on THEIR website and provided him with THEIR stock number — and he seemed surprised when the car showed in stock. Now, I’ve been out of the business for about 7 years now, but when I sold cars, we knew EVERY piece of inventory on our lot, especially the pre-owned units because that’s where we made the most commission. So imagine how shocked I was that, not only did he have no knowledge of this car, but then proceeded to leave the internal systems page up with the company’s information on the vehicle while he went to get the keys. He came back and we exchanged keys thinking he would have a manager “appraise” my trade (put my vin into Black Book and get the bottom trade price) while he took us on the test drive. Alas, I over estimated the effort that this would require because he handed me the keys and walked away. Assuming he was taking my keys to the manager, we waited for a few minutes. When he returned, he asked if we needed anything. YES! I needed ANYONE at this dealership to find an ounce of salesmanship ... like just one. However, it’s clear that even with the Entune navigation system, not one would be found. So off we go on the test drive without the salesperson — lucky I didn’t need anyone to demonstrate how to use the features on the car. As we pull back into dealership, I see they parked my car in an accessible spot, as they were the only spots not filled with unsold test drives — so clearly gay customers aren’t the only ones not respected at DARCARS Toyota. We walk back into the showroom, where the salesperson is not waiting for us, but seated at his desk. He asked if we liked it, as he handed my key back to me. For those unfamiliar, a salesperson only hands back your keys if a deal is not possible. Since he had made no effort to open a proposal, he was giving me a clear sign that he was not interested in selling us a car. In an effort to retain any dignity, I said I liked it but wanted to wait and see what the 2019 will be like when it comes out soon. He said “Cool” and turned back to his computer screen. After all of this, I’m not going to pretend to know what was in this persons heart and ascribe hate to his actions. What I can say is that I left feeling disrespected, and cannot recommend purchasing from DARCARS Toyota. More

Poor customer service Experienced very poor service with the evening crew .The female employees were very rude and unprofessional especially when they refused to give me th Experienced very poor service with the evening crew .The female employees were very rude and unprofessional especially when they refused to give me their names. They also interrupted and insulted me on multiple occasions. They also hung the phone on me when I called, then proceeded to leave me on hold with no answer for over 35 minutes when I called back to speak to Amir Gasemy, More

Dinsa Does It Aassefa was an excellent dealer. Supported me through out the entire process. Give this man a raise DarCars, he's one of the few reasons I keep coming Aassefa was an excellent dealer. Supported me through out the entire process. Give this man a raise DarCars, he's one of the few reasons I keep coming back. More

Car search My experience was amazing,wonderful and great. Mr bayo and his team helped me out very well. I was treated with respect and dignity and I love my new My experience was amazing,wonderful and great. Mr bayo and his team helped me out very well. I was treated with respect and dignity and I love my new car. More

New 2018 RAV4 Purchase Experience I am a very nervous person when it comes to handling important business such as buying a new vehicle for the first time. Mr. Lodin made the finale pa I am a very nervous person when it comes to handling important business such as buying a new vehicle for the first time. Mr. Lodin made the finale part of my purchase a smooth process by making me first of all feel comfortable and that his attention was only towards making this a rewarding experience for me by explaining the financial process step by step helping me understand terms and conditions of my purchase. He was such an humble person and I could see the vast years of expertise he had with dealing with the public. Mr. Lodin show no more than outstanding professionalism during the whole process. More

Ali Review An amazing sales agent and he is going beyond and above the limit to help me and my sister to buy our car. I personally recommend the the delarship an An amazing sales agent and he is going beyond and above the limit to help me and my sister to buy our car. I personally recommend the the delarship and Mr Ali to get the best customer service. More

efficient and honest Mr. Radfar is polite and efficient and takes the time to explain the issues on a vehicle. Glad to be dealing with him. Recommend this dealership to o Mr. Radfar is polite and efficient and takes the time to explain the issues on a vehicle. Glad to be dealing with him. Recommend this dealership to others for a good price on new vehicles and honest and dependable service on the vehicle. More

Worst Customer service This dealership is the worst!!!. They hassle you when they need something from you regarding a deal but after the deal is done the customer service is This dealership is the worst!!!. They hassle you when they need something from you regarding a deal but after the deal is done the customer service is shot to xxxx. I have been trying to get help with my tag and Title and the customer service is crap. They don't answer the phone, they jerk you around from person to person. it's a horrible place to buy a car. Stay the xxxx away from DARCARS OF SILVER SPRING More

Luis Medina is a great and professional car salesman During my experience at the Toyota dealership, Luis treated me with good service and recommend everyone to ask for him. And again very fast and effici During my experience at the Toyota dealership, Luis treated me with good service and recommend everyone to ask for him. And again very fast and efficient. More

Unorganized, unprofessional and conartists Don't waste your energy and time coming here! Unless you want to be driven around for over 30 in freezing temps with the windows open trying to listen Don't waste your energy and time coming here! Unless you want to be driven around for over 30 in freezing temps with the windows open trying to listen for the sound of an alarm. Or if you want to have to return the next day to pick up the car you just spent 8+ hours negotiated over. You cant take the car home the same day because they cannot find the keys to the car blocking your car. Best of all if you want to be sold lies and deceit regarding the trade of your vehicle. They will overprice the cost of the car you are buying and under pay the amount needed for your trade. Leaving you with another bill you will have to pay up. After leaving messages and sending emails to the GSM Andre Turner or GM Ethan Rossignol you'll never hear a response. Once they sell you a car they will never return another call or email you back. Oh and Jammie Dobson the so called "Customer Relations Manager" will literally do nothing to rectify or even apologize for the wrong doings of the sales team. I have purchased my previous cars from Carmax in Laurel, Russel Toyota in Catonsville Len Stoller Lexus in Ownings Mills all sales experience 5 star sales experiences. Darcars Toyota Silver Spring is the most unorganized and unprofessional sales organization I have ever had experiences with. More