DARCARS Toyota of Silver Spring
Silver Spring, MD
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Took my GR86 to the first check-up and when I got the next check up I was told that they stripped the drain plug. This dealership does not care about your vehicle. Or YOU! Goo elsewhere! next check up I was told that they stripped the drain plug. This dealership does not care about your vehicle. Or YOU! Goo elsewhere! More
Bought my car from here and didn't get my plates and registration for over 3 months, called to ask and discovered a bill for almost $1000 because they short charged me on sales tax and expected me to pa registration for over 3 months, called to ask and discovered a bill for almost $1000 because they short charged me on sales tax and expected me to pay this without any compensation for my time or their own inaccuracy in estimation, let alone lack of informing me via phone call, email, or letter. Poor service and even worse financial business practices. More
Don't service your car here. Went to service my car and scheduled the minimum cost of 80 dollars. When I got there I was told there was no service for 80 bucks. I ended up gettin Went to service my car and scheduled the minimum cost of 80 dollars. When I got there I was told there was no service for 80 bucks. I ended up getting a minimum quote of 370 dollars for a car that I bought 7 months ago. More
This dealership is a shame to the Toyota name and brand. My family and I have been a Toyota customer since 1997 … we have been loyal and bought multiple Toyotas throughout the years. I found a used Toyot My family and I have been a Toyota customer since 1997 … we have been loyal and bought multiple Toyotas throughout the years. I found a used Toyota Camry for my sister to buy. When we arrived at the dealership - they shoved the keys in our hand and told us to test drive the vehicle. No warm welcome .. no one walked with us to show us the car .. nothing. We came inside and spent approximately 3 hours going through the paperwork and financing. The finance manager was absolutely rude and forceful in trying to make us purchase certain packages … including GAP insurance. GAP insurance is OPTIONAL…. NOT REQUIRED! The finance manager has no business forcing someone to purchase optional packages that they DO NOT want to buy. Fast forward to about 8 weeks - the permanent tags have not yet “arrived” even though our temporary tags expire this week! The sales manager and GM have ignored multiple emails and not provided any clarification of a timeline. Honestly, I think no one at this dealership filed our registration paperwork in time - and now they are scrambling. As a loyal Toyota customer - this entire experience with Darcars Toyota of Silver Spring has been absolutely unacceptable. I will be escalating this to Toyota. More
Would never recommend buying a car from this dealership! My son found the vehicle he wanted at this dealership. Before we left Richmond and drove 3 hours he spoke to the dealership and got fina dealership! My son found the vehicle he wanted at this dealership. Before we left Richmond and drove 3 hours he spoke to the dealership and got financing set up before leaving Myself and my son talked to the used car manager several times before leaving Richmond. I explained that wanted to make sure everything would be ready to go (car included-the car was not completed upon arrival or departure of the dealership -the fee of the car included dar cars assurance and nothing was applied to the car and certainly not driving 6 hours round trip to get it done ) so we could test drive then sign papers and leave. We were assured that was the case. After the drive we arrived and asked for the manager Someone pointed to a man that was speaking very loudly to a customer. He asked us to go take a seat. I texted the sales rep and no response. Someone did find her and sent her to us She gave my son the keys to the car for a test drive … not once showed him anything about the car or discussed the car with him (he was buying a Supra which is a bit different than a typical Toyota ). After the test drive we waited over 3 hours to get into financing dept. nobody could seem to explain why. During this time we found out the manager left after his loud conversation with a customer (didn’t find this out until I texted him asking what was going on as we needed to leave ) Finally got into financing and signed the paperwork and they handed the keys and we were told good bye ! No going over the car or doing /going over a delivery checklist NOTHING ! Now fast forward 5 weeks later … we’ve been trying to find where our permanent Va plates would be received (after several emails to financing and no response ). Also text messages to manager and sales rep went unanswered. I reached out to the GM. He apologized via email. It then took yet another email to the Dar cars owners , ceo , customer relations and GM before any response to the plates (which temp tags expiring in 8-10 days ). Then on wed 2/14/24 were told they had the plates and would overnight with signature required. My son waited at home all day for the plates. Then got an email (after we asked when the plates would arrive ) saying they were sent out th for Fri arrival ! Now TWO FULL DAYS OF NOT WORKING waiting at home for plates ! Think twice before you buy from this dealership. More
When I picked up my GR86, the sales person told me that I didn't pay enough for my car and defaced it by leaving a corrosive substance on my running board. The manager fake disbelief was classic acceptance didn't pay enough for my car and defaced it by leaving a corrosive substance on my running board. The manager fake disbelief was classic acceptance of the daily mendacity that is DARCARS. Go somewhere else. More
Castor met us first thing in the morning for a test drive of a used Mazda 6. The car was in excellent condition and drove well. Although we didn’t end up purchasing we appreciate the time Castor took to ar of a used Mazda 6. The car was in excellent condition and drove well. Although we didn’t end up purchasing we appreciate the time Castor took to arrange the test drive and answer our questions. More