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DARCARS Toyota of Silver Spring

Silver Spring, MD

2.6
678 Reviews

12210 Cherry Hill Rd

Silver Spring, MD

20904

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Showing 678 reviews

September 08, 2024

Took my GR86 to the first check-up and when I got the next check up I was told that they stripped the drain plug. This dealership does not care about your vehicle. Or YOU! Goo elsewhere! More

by karmavision
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ethan Rossignol, O.J. Darvish, Mehdi Keshti, Barry Landa, Wahab Lodin, Radhi Uchechi
September 07, 2024

Bought my car from here and didn't get my plates and registration for over 3 months, called to ask and discovered a bill for almost $1000 because they short charged me on sales tax and expected me to pa More

by Srp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
N/a
May 07, 2024

Don't service your car here. Went to service my car and scheduled the minimum cost of 80 dollars. When I got there I was told there was no service for 80 bucks. I ended up gettin More

by M Nandai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know
March 26, 2024

stay away from rodney dennis. that man will lie and cheat you outta your money More

by matt d
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rodney Dennis
Mar 27, 2024 -

DARCARS Toyota of Silver Spring responded

Hi Matt! We don't employee anyone by that name at the moment. If you'd like to discuss this further, please reach out to my team at 800-327-2277 when you have a moment. Thank you!

March 17, 2024

This dealership is a shame to the Toyota name and brand. My family and I have been a Toyota customer since 1997 … we have been loyal and bought multiple Toyotas throughout the years. I found a used Toyot More

by Sumedha
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Charles, Shane & Anthony
Mar 18, 2024 -

DARCARS Toyota of Silver Spring responded

Hi! I'd love to connect with you over the phone so we can discuss this further. I'm having trouble locating you in our customer database under this screen name - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Ivory and Sherlene are both in today and would love to assist. Thank you!

Mar 21, 2024 -

Sumedha responded

Thanks to Sherlene for helping us to track down and retrieve our permanent tags. I truly believe without her - I would not have gotten my tags on time. Sherlene prepped everything so all I had to do was go in and … get the tags installed. Unfortunately Sherlene wasn’t there .. but the staff members that were there nearly messed up all over again! Darcars Toyota needs more associates like Sherlene .. someone who legitimately stops, listens, and helps!

February 18, 2024

Would never recommend buying a car from this dealership! My son found the vehicle he wanted at this dealership. Before we left Richmond and drove 3 hours he spoke to the dealership and got fina More

by Broache
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ethan Rossignol
January 26, 2024

It was a dealership that seemed to have it together. Only issue was waiting on finance people to sign the papers. More

by deanw092861
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Not sure
January 17, 2024

When I picked up my GR86, the sales person told me that I didn't pay enough for my car and defaced it by leaving a corrosive substance on my running board. The manager fake disbelief was classic acceptance More

by karmavision
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Radhi Uchechi
Jan 18, 2024 -

DARCARS Toyota of Silver Spring responded

Hi there! We're a bit puzzled by your review as this does not sound like our team in the slightest -- we'd love to connect with you and hear more about your experience. We're having a bit of trouble locating your contact information under this screen name -- would you mind reaching out to us at 800-327-2277 or customerrelations@darcars.com when you have a moment? My colleagues Ivory and Sherlene are in the office today and would love to assist you personally. Thank you!

Jan 18, 2024 -

karmavision responded

I reported my incident to your management and Toyota in December 2023, so I don't know why you are puzzled, how many GR86s did you sell? Nothing was done to fix my vehicle and the authorities suggested I write a review. The review is written to warn others of your "service to customers".

Jan 18, 2024 -

DARCARS Toyota of Silver Spring responded

Hi -- unfortunately, being the highest volume dealership in the region, we are struggling to identify you without any contact information. If this is a genuine allegation, please provide a full name or phone number so my team can look into this. Thank you!

Jan 18, 2024 -

karmavision responded

As stated: your fake disbelief is the marks the consistent mendacity that emanates from DARCARS. I suggest that your customers go somewhere else. You reach out to me sir, I have reported it to Toyota, my insurance, and reached out to your unconcerned team at DARCARS Toyota of Silver Spring a month-ago. Your lack of interest prompted this post.

Jan 18, 2024 -

DARCARS Toyota of Silver Spring responded

Sir, our Customer Relations team is a separate entity in our company; we are above the dealership level. If you'd like assistance from us, please provide some way of identifying you.

December 17, 2023

Castor met us first thing in the morning for a test drive of a used Mazda 6. The car was in excellent condition and drove well. Although we didn’t end up purchasing we appreciate the time Castor took to ar More

by Ksteiger99
Recommend Dealer
Yes
Employees Worked With
Castor Estrada Jr
Dec 26, 2023 -

DARCARS Toyota of Silver Spring responded

We're happy to see that Castor made such a wonderful impression, and we hope to welcome you back in very soon. In the meantime, safe travels and happy holidays!

November 09, 2023

Don’t buy your toyota car here they lied in everything and they’re the worst dealer I ever sealed with More

by Aeb6371
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Renzo Alegria
Nov 13, 2023 -

DARCARS Toyota of Silver Spring responded

Hi! I'd love to connect with you over the phone so we can discuss this further. I'm having trouble locating you in our customer database under this screen name - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Sherlene and Kim are both in today and would love to assist. Thank you!

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