DARCARS Toyota of Frederick

Ashley was the perfect car salesperson - helpful, knowledgeable and not overly aggressive which we really appreciated. I highly recommend working with her! No compliants and the car is great. knowledgeable and not overly aggressive which we really appreciated. I highly recommend working with her! No compliants and the car is great. More

My wife and I purchased a new Toyota Camry from DARCARS Toyota of Frederick last week and we were very satisfied with our experience. We visited the dealership twice, the first time for a test drive and s Toyota of Frederick last week and we were very satisfied with our experience. We visited the dealership twice, the first time for a test drive and second time to purchase it. Both times we worked with Ashley Allen and she was awesome! Since it was our first time purchasing a new car we were a little nervous, but Ashley helped us to feel at ease. She was pleasant, friendly, and very willing and able to answer all of our questions. I appreciated the fact that she was not pushy at all about trying to get us to purchase, unlike some of the salespeople we encountered at other dealerships. She was prompt in replying to all of my emails and providing me with the information I requested, and she was great at following up with me both after the initial test drive and after the purchase of the vehicle. She kept her promise to match the lowest price quote I could find from other dealers and worked with us to help us get the best deal possible and the color and option package that we wanted for our car. For the financing portion of our purchase we worked with Chris Santiago. We also found him to be very helpful, friendly, and knowledgeable, and he helped to make the financing portion of our purchase go smoothly. My only complaint was that he was a little pushy in trying to get us to purchase extra items like an extended warranty and stop-gap insurance on our car. Even though we told him we didn't want them, he didn't seem to want to take no for an answer. However, I think this is how financing people are at dealerships everywhere, and I suspect Toyota trains all of their financial services employees to be aggressive in pushing these extended warranties. Our overall experience with Chris was still great and we would be happy to work with him again, but be prepared to put your foot down and be firm if you prefer not to purchase extras like extended warranties. Overall, we had a great experience buying from DARCARS Toyota of Frederick and I would highly recommend this dealership to others. More

I am deaf customer, the service are very friendly, they are very open to taking the time to communicate with me. Their service is spectacular and I truly appreciate their openness and patience. are very open to taking the time to communicate with me. Their service is spectacular and I truly appreciate their openness and patience. More

I enjoyed working with Jesse who didn't push or pressure me into my purchase. He gave me a straight quote, which I should have pushed back on, however it was on a few dollars over the lowest price I had fo me into my purchase. He gave me a straight quote, which I should have pushed back on, however it was on a few dollars over the lowest price I had found for the Prius Plug in I eventually purchased. I did not relish the back end sales experience of racking up the sale with added coverages. Sell your product because you believe it will serve your customers needs and not exploit what may or may not happen in the future. I think, had I been able to leave after the final sale price was ascertained, my experience would have been more favorable. I am in sales and have been for 32 years, selling pharmaceuticals. Provide the benefits of your product, provide fair balance and let the customer decide appropriate utilization and don't provide a rider (extra costs) if your patient doesn't get the desired result. More

My review is strictly based upon my interactions with Mr. Mark Lawson. Mr. Lawson is truly a professional in every manner and went out of his way to throughly address any concerns I had both before the sa Mark Lawson. Mr. Lawson is truly a professional in every manner and went out of his way to throughly address any concerns I had both before the sale and after delivery. Mr. Lawson never at any time pressured me to make the sale or annoyed me with harassing phone calls, but kept me abreast of the situation in a timely manner. He always went that extra step in providing information or answering any and all questions or problems I expressed. Mr. Lawson in indeed a worthy employee for any endeavor he may choose. More

chris was the first Financial Manager that I have worked with that did not pressure you. Very professional ! Explained everything and answered all questions. Most people when they move over to talk to the F with that did not pressure you. Very professional ! Explained everything and answered all questions. Most people when they move over to talk to the Financial Manger, they become nervous. Chris makes you feel at home and relaxed. Very pleasent person. Drinks a lot of Red Bull. lol Thanks for the great experience Chris. More

Krea Yeager was the best she put this deal all together Krea Yeager was the best she put this deal all together for me and my daughter who lives in Baltimore but works in Fredrick i am the dad who live in Krea Yeager was the best she put this deal all together for me and my daughter who lives in Baltimore but works in Fredrick i am the dad who live in Long Island NY she made the numbers make sence we drove down on 12/26/12 and santa helper was right there waiting for us got the paper work done explain a everything to us and answear all of wur question . Chris Santiago was also very helpful in getting the right extended warranty for our new Prius and made all the number work into our budget.Both of these employee are and big asset to your dealership and i am sure they will go far with there careers there. Thank you for great service Anthony& Alyssa La Regina More

Awesome Salesman. His knowledge of the vehicle and answered all our questions 100%. Very friendly and made sure we were comfortable while the paper work was being prepared. Would highly recommend Laco answered all our questions 100%. Very friendly and made sure we were comfortable while the paper work was being prepared. Would highly recommend Lacoe. Stop in and see him for a great deal on a new vehicle. More

My experience buying a car at Darcars was not stressful at all.I knew what I wanted and emailed the dealership for information. Ashley Allen asnwered my email and within a few days I went to the dealership at all.I knew what I wanted and emailed the dealership for information. Ashley Allen asnwered my email and within a few days I went to the dealership to purchase my car. Ashley Allen was a wonderful salesperson and did not put any pressure on me to purchase. Mr. O'Brien was very personable and completed all the paperwork quickly. I would definitely recommend this dealership. More

This was the best car buying experience I have ever had. Mark Lawson did an excellent job assisting me. He took all of my requirements and needs into consideration when he showed me vehicles via email and t Mark Lawson did an excellent job assisting me. He took all of my requirements and needs into consideration when he showed me vehicles via email and test drives. He was also very patient with me while I made my decision. It was a pleasure working with Mark. I am happy with my car purchase. Thank you, Veronica Majett More