DARCARS Toyota of Frederick

I've purchased a few new cars before but this was the best experience that I've had. The price was right and I got what I wanted for my trade. These days when you go to a dealer you can count on waiting best experience that I've had. The price was right and I got what I wanted for my trade. These days when you go to a dealer you can count on waiting for a quote on your trade for 20-30 minutes. Then you wait another 20-30 minutes when you ask for more because they're "talking to the sales manager." Then you're lucky to even get a call back if you decide to wait a day. I did not have to put up with any of that at DARCARS. I had to haggle a little bit but got very quick responses from the sales manager. I noticed before I went shopping that DARCARS has great reviews all over the net. Based on my experience, they've earned that reputation. The finance person I worked with was great also. Answered my questions, didn't try to sell me things I didn't need and pointed out the advantages and disadvantages for all of my options for both the financing and the warranty. Buying a car takes a while but my experience here was very pleasant and I would recommend DARCARS to friends and family. It's not very often that I get to write a good review for service I've received but I was happy to do so after working with this dealer. More

My sales person was fantastic. I had notified the dealership of which car I was coming to see. When I got there Mike gave me the keys and told me to take it for a drive to see how it handled. This wa dealership of which car I was coming to see. When I got there Mike gave me the keys and told me to take it for a drive to see how it handled. This was a first- drive on my own without the sales person looking over my shoulder. So I took it out and it handled great, even felt like the seat was already broke in for me. When I returned Mike gave me great news about my car trade in and credit score. He even managed to make the decision about getting the service package a no brainer. We then headed for finance, where OBrien went over the paperwork, with explanation, quickly and efficiently at a pace I could keep and didn't feel like it was dragging out. Both my sales and finance person were great to talk with, the process went quick and smoothly, and I couldn't be happier with my new (to me) car. More

I was very impressed with the personal effort made on my behalf by Eric -- it took him over two months to make the sale... he stuck with it and beat out the competition eventually. He is a good guy - and I behalf by Eric -- it took him over two months to make the sale... he stuck with it and beat out the competition eventually. He is a good guy - and I referred my neighbors to him - the same day -- and they ended up buying a used truck from the same store - the same day..... He made the experience pleasant. He was not pushy and had good natural empathy -- sensing how I wanted to do business. So there you go. More

My wife and I casually approached DARCAR's in search for a new vehicle. We didn't really know what we were looking for, but Ghenna Orlov patiently and graciously walked us through the new car buying pro for a new vehicle. We didn't really know what we were looking for, but Ghenna Orlov patiently and graciously walked us through the new car buying process and directed us to a car that fit all of our needs. He thoroughly answered all of our questions and was very knowledgeable. He even helped us compare other car models to give us an idea of what best fit our needs/wants. He was by no means pushy and we felt very comfortable working with him. He also went above and beyond for us by working later hours so that we could seamlessly buy a car in the evening after work. In other words, we first met Ghenna on Saturday afternoon, and purchased our new car that following Monday evening. Overall, it was a great experience and we would highly recommended working with Ghenna Orlov. More

Happy to rate this dealership as excellent in every way. They sold us our Prius just over 3 years ago; we purchased the lifetime service coverage, and they lived up to the deal in every way. No ridiculous They sold us our Prius just over 3 years ago; we purchased the lifetime service coverage, and they lived up to the deal in every way. No ridiculous “up-selling". Just great honest care and maintenance. More

We purchased our last car, also a HIghlander from DARCARS in Silver Spring in 2004. In 2006 we moved to Frederick and began using the Frederick location for all our service and have been very satisfied with in Silver Spring in 2004. In 2006 we moved to Frederick and began using the Frederick location for all our service and have been very satisfied with the professionalism and friendliness of the staff. All work has been done correctly. So it was natural for us to turn to your dealership when we were back in the market for a new car. In May we purchased a 2013 HIghlander and I can't say enough about the experience. Our sales associate was Krea Yeager. She did an excellent job at satisfying our requests. As with most car purchases color and options were important and Krea listened carefully and I'm satisfied made every effort to locate what we wanted. In the end we settled for a color we had not thought of but Krea asked us to consider. What I paricularly appreciated was that she didn't "hover". She let us look the vehicle over and discuss it on our own before making a decision. When it came to negotiating price the experience was handled completely professionally. The initial figure was not what we had in mind. Rather then a lot of back and forth Krea quickly introduced the sales manager and we were able to arrive at a mutually agreeable price fairly quickly. Once again I appreciated Krea"s forthrightness with the sales manager, not a lot of back and forth shuttling. Krea is an asset to your business and I have no problem recommending her and DARCARS to friends. We have frequently send friends with Toyota's up there for service. More

I would highly recommend this deealership!! I bought a RAV4 from there last week and the professionalism of the employees is remarkable and made my experience at Darcars great! RAV4 from there last week and the professionalism of the employees is remarkable and made my experience at Darcars great! More

This is the first time that I can honestly say that I had a great car buying experience. Mr. Lockett was very professional. I war able to test drive all the I wanted and he was right there for me and I went a great car buying experience. Mr. Lockett was very professional. I war able to test drive all the I wanted and he was right there for me and I went back to this dealership over and over. This was a no hassle, no rush buying experience for me. Also I would like to mention that Mr Lockett even called me about a week later and thank me for making my purchase from him. That has never happen to me before, I mean after the sale!! Thank You Mr Patrick Lockett More

Long story short.....I had been working with jeff for over 6months on a car purchase. He was there and responded to all my emails and phone calls. Jesse did an awesome job with the finance team to get m over 6months on a car purchase. He was there and responded to all my emails and phone calls. Jesse did an awesome job with the finance team to get me 0% financing through toyota. I couldn't even get the toyota dealership closer to work with me but they did a great job matching baltimore city pricing t oget me my best deal......I will only deal with them in the future even though it's an hour away. definitely worth the experience. More

Mr. Eric Hintz was very prompt in responding to my internet email inquiry regarding a Toyota Avalon Limited. He provided me the information I needed so that when I came to the dealership, I knew exa internet email inquiry regarding a Toyota Avalon Limited. He provided me the information I needed so that when I came to the dealership, I knew exactly which color vehicle and model I'd be looking at. Eric was very courteous and polite. He has excellent customer service skills. He made sure we were able to get the deal we were looking for without all the added stress and haggling. Much of which I truly appreciate. He has contacted me several time to make sure that I am happy with my purchase, make me aware the additional items I ordered for the car were in and even recommended that I make an appointment to ensure that I get prompt service in a timely manner. He has also been more than helpful in answering any questions I have and making sure that I receive the utmost customer service. I would definitely recommend Mr. Hintz and the dealership to anyone who mentions they're looking to purchase a Toyota. More