DARCARS Toyota of Frederick

Service on 2003 Toyota Camry We received the usual high level service and courtesy at DARCARS yesterday and today. We feel we get honest advice and concern for the welfare of our We received the usual high level service and courtesy at DARCARS yesterday and today. We feel we get honest advice and concern for the welfare of our cars. I say cars because we have 2 Toyotas now (a 2003 Camry and a 2013 Camry) and have owned several before these 2. More

Great experience- Honest Business Ernie and Herb assisted us in leasing a Toyota Rav4 XLE. They were honest, kind, friendly and discussed our best options. I went in on a Thursday to g Ernie and Herb assisted us in leasing a Toyota Rav4 XLE. They were honest, kind, friendly and discussed our best options. I went in on a Thursday to get an appraisal on my 2008 Nissan Altima; honestly I was not happy about the cost given for the vehicle however I understood the reason behind it. Being from IL, we were in some what in a pickle- not understanding the strict MD laws on vehicle registration and fees. We had to heavily weigh our options without putting us financially in the hole as we just paid off our final bill to our wedding. Being unhappy about the situation, Herb and Ernie assured me of what my best options for our finances would be and took the time to better explain what really leasing a vehicle is. They took the time to listen to my complaints and then came to a solution that ended up bettering us for the future especially being within our budget. My fiance and I came back the following day- took their advice and are nowing leasing a beautiful vehicle! We both are eager to run errands to just enjoy the ride- I think that says alot right there. We appreciate all your time and hardwork in assisting us for the better of our finances. Thank you both again! I highly recommend this location and especially these gentleman. In the words of my fiance and I - go BEARS and EAGLES- ;) We are now loyal customers and will remain for as long as we reside in MD. Thank you Ernie and Herb. PS- Financial services were great too- Thank you Jeff.... talking sports with us and making the process quick and painless was such a great part as well. Rough game with the Cowboys Sunday. Thank you again! More

No-nonsense honest business dealings Arthur in Used Cars cut right to the chase, with a positive personable no-nonsense attitude. He found us the specific truck we wanted, didn't try to Arthur in Used Cars cut right to the chase, with a positive personable no-nonsense attitude. He found us the specific truck we wanted, didn't try to upsell us on anything we didn't want, honestly helped us compare deals with other dealership, and went out of his way to make everything as convenient and transparent as possible. Chris in finance also completely avoided any last minute upselling, quickly matching and beating a really good financing deal we already had from another dealership. We walked out with a great truck for a very fair deal, and no buyer's remorse whatsoever. Well played, DARCARS of Frederick, you'll get our business again. More

The Best Place To Buy A Vehicle We had already been to another dealer and the financial person had really bullied us.We drove into the dealership and no one came chasing us down. We We had already been to another dealer and the financial person had really bullied us.We drove into the dealership and no one came chasing us down. We went into the showroom and we were not ignored .The salesmen asked if they could help us. The salesman was very knowledgeable and friendly .We took a test drive and then proceeded with the financing, The financial person was extremely helpful showing us everything all written out so I could understand it. More

A pleasure to work with Tom Furguson! My wife and I had been up the street at another dealership then decided to stop at DarCars Toyota. We had just found the line of Camry's and were beg My wife and I had been up the street at another dealership then decided to stop at DarCars Toyota. We had just found the line of Camry's and were beginning to look when Tom Furguson approached us. He was very low key with a consulting approach to helping us buy just the right car. We took a test drive with Tom and had a great conversation with him as he gently pointed out the great features of the vehicle. Upon returning and looking at another car which was somewhat difficult to get the true color because the sun had set, Tom took it upon himself to quickly get the car washed and driven under the best lights to see the color. Wow, what service!! I thought to myself "I like this guy!" As we entered into negotiations with Tom, he was always the educator, giving us the facts and going out of his way to get us the deal that we wanted. We ended up leaving after 10PM with the car and very happy. Tom and the entire staff were awesome! More

Most helpful and friendly service I have recieved I feel that she should be recognized for her good work. She was very helpful, welcoming, and friendly. One of my best experience at this Toyota dealer I feel that she should be recognized for her good work. She was very helpful, welcoming, and friendly. One of my best experience at this Toyota dealership. More

Excellent Service when working with Andy Grisez Thank you for changing your service department procedures. I love that I'm able to work with a specific Service Manager every time I bring my car in Thank you for changing your service department procedures. I love that I'm able to work with a specific Service Manager every time I bring my car in for service. I love working with Andy because he takes the time to listen, he's honest, and is not condescending or rude. More

Great Ride I am very pleased with my truck and I enjoyed the whole experience right down to the time I left. Emmett Russ took good care of me and made me feel a I am very pleased with my truck and I enjoyed the whole experience right down to the time I left. Emmett Russ took good care of me and made me feel at home. His knowledge about the my truck was stupendous and he was studious in answering my questions and concerns. He made me feel good, their was no pressure, he wanted me to have this truck and I could see it, he just wanted to make it happen and I'm glad he did…Thank you Emmett….I also would like to thank the Sales Manager who worked with me to help get the numbers right….Thanks…..Let's not forget Chris Santiago from Finance who crunch the numbers and made a deal I was satisfied/happy with. I walk out of the Dealership a satisfied customer….Thanks again Bob Phillips P.S…Emmett you were star buddy More

Had a great time Darcars made it a fantastic experience So I had been to several dealerships that day before going to Darcars. And would pull in to these dealerships in my former 2002 beat to xxxx Saturn. I So I had been to several dealerships that day before going to Darcars. And would pull in to these dealerships in my former 2002 beat to xxxx Saturn. I would get looks of disgust or no looks at all in some cases. My was told minutes in to conversations with these sales people that there was nothing they could do for me or that I would have to have some outrageous down payment. Now the reason I had not visited Darcars, before is because I am a big guy and never thought I would fit into a Toyota, man was I ever wrong on that. So I was heading home and I live very close to Darcars, here in Frederick, and my boss called me (who also has bought a car at Darcars of Frederick) and told me that I have to stop by and at least test drive a Rav4, the car he had purchased there. After a little bit of deliberation and being pulled over by the cops for them noticing the condition my car was in I made my way over to Darcars. As soon as step out my car I was greeted by Emmett who asked me how I was doing and asked questions to get to know me. Now the reason that is so important to me is because I am also in sales, the one thing that separates a sales person from a great salesperson is the ability to be personal with a customer and to get them to not see you as a person trying to sell you something but someone that wants to truly help them. In short being genuine. Emmett has those qualities, I never once felt rushed or pushed by Emmett, he was straight forward with me on what he could get me into and not get me into, which made me secure in my decision to go with the Corolla. I also dealt with Chris, the finance manager I was really impressed by him he not only was able to finance me and work with me a little on the payments he found out I was paying to much on car insurance and set me up with a whole other insurance group to get my monthly payments on that lower. If that's not going above and beyond I don't what is. All I can say to anyone that is reading my review and are on the fence about getting a Toyota, is stop by Darcars of Frederick, they are knowledgeable, honest and just all around good people. I know I will be back when the time comes for me to get a new one. More

Friendly staff I really had a wonderful experience buying our car from these guy,They were so nice and friendly, and answered all our questions.I will recommend. I really had a wonderful experience buying our car from these guy,They were so nice and friendly, and answered all our questions.I will recommend. More