DARCARS Toyota of Frederick

Like so many dealerships nowadays, DarCars Toyota believes that adding a high-pressure sales pitch to the Service experience improves customer retention and increases profits. They couldn't be more believes that adding a high-pressure sales pitch to the Service experience improves customer retention and increases profits. They couldn't be more mistaken. Getting a car inspected and serviced by a factory authorized technician now means that customers can't just come in for their appointments and leave when the work is completed. Now, they must endure pushy, aggressive 'up-selling' of additional, 'recommended services' and then, made to feel awkward and uncomfortable when they politely decline. Service Customer and Service Advisor relationships in the past were built on a foundation of trust that was earned over time and experience. Unfortunately, it's not about that anymore, though. In 2023, it's all about maximizing every opportunity to extract every last red cent out of every customer contact. Period. By some logic that escapes me entirely, this type of garbage is being done in the name of customer retention and satisfaction. To aid in that pursuit, software companies like, XTime, Vehlo, MyKaarma, Update Promise, ELeads, JM&A, etc. have flourished during the last several years to provide dealers with marketing programs that base all maintenance recommendations on vehicle age and mileage, regardless of circumstances. Their belief is that a Service Advisor only needs to be a low-paid, inexperienced order-taker; not a seasoned professional who knows automobiles, knows how they work and is trained to build customer loyalty thru respect and common courtesy. The irony is that their software was designed, created, sold and implemented by people who never spent one day working in a repair shop. They smugly assume they have the credibility to be telling dealership professionals with decades of experience how they should run their business. As a customer, I can tell you that this type of nonsense does nothing to enhance my customer experience. If retention is the goal, guess what? This achieves the opposite: churn. Good bye and good luck. See ya in the funny papers. More

Worst service received from sales manager, tags and title manager and customer service corporate office. I would not recommend manager and customer service corporate office. I would not recommend More

We recently purchased a RAV4 Prime from DARCARS and I should say it was a breeze. We worked with Ernie and dropped in a number of times while we were finalizing the purchase. Ernie was always ready to he should say it was a breeze. We worked with Ernie and dropped in a number of times while we were finalizing the purchase. Ernie was always ready to help and never lost his patience while we were exploring our options! The end result was that we are now the proud owners of a RAV4! The entire experience was entirely pressure free and there was never a moment where we felt pressured. The color we needed was unavailable but Ernie did his magic to get the color we wanted! More

I drove over two hours, and it was worth the drive. Car was exactly as advertised. Great buying everything, my salesman Maxwell was great, friendly, patient, and professional. Car was exactly as advertised. Great buying everything, my salesman Maxwell was great, friendly, patient, and professional. More

Darcars gave me great service and quick response. My new car was ready to go when I walked in for the pickup. My new car was ready to go when I walked in for the pickup. More

Best decision of my life to go to Darcars in Frederick MD amazing team work to helping me and my wife decide on a new Corolla Cross thank you Daniel. amazing team work to helping me and my wife decide on a new Corolla Cross thank you Daniel. More

Great effort on the part of these gentlemen! I was able to close the deal for a new Tacoma in one day! I was able to close the deal for a new Tacoma in one day! More

Excellent service with Tony and Toyota management. They doing they job very good for customers. They doing they job very good for customers. More

The higher-ups, not the sales people or sales managers, slam the sales people with "market adjustment" fees that have to be added on. As a result the car buying experience isn't great even for returning cu slam the sales people with "market adjustment" fees that have to be added on. As a result the car buying experience isn't great even for returning customers. I'll probably never buy from them again. Why deal with a company trying to fleece it's customers when there are so many others? More