DARCARS Toyota of Frederick

I am very happy with the service that my car received. Andy Grisez, Assistant Service Manager, is knowledgeable and attentive to details. Andy is thorough; the car is ready when it is promised and runs l Andy Grisez, Assistant Service Manager, is knowledgeable and attentive to details. Andy is thorough; the car is ready when it is promised and runs like new after each maintenance appointment. The price for parts and labor are fair. We are confident about Andy overseeing maintenance of both of our Toyotas. More

Andy gives great customer service...professional and friendly on the phone. Works with my schedule, confirms, and follows up with a smile. James takes care of the car and I have never had to bring it friendly on the phone. Works with my schedule, confirms, and follows up with a smile. James takes care of the car and I have never had to bring it back. James always checks to see what is coming up and Andy works with me on a plan to get the work done. I have not met anyone at this dealer that wasn't friendly...that's just what they do. I have gone used this dealer for 6 years...the price is worth the service and I wouldn't go anywhere else. Thanks for taking care of our car and in turn keeping our family safe. More

On 3/26/11, my son and I arrived at Darcars Toyota of On 3/26/11, my son and I arrived at Darcars Toyota of Frederick to purchase a new Tacoma. We were greeted by the salesman, Chris Santiago, who was f On 3/26/11, my son and I arrived at Darcars Toyota of Frederick to purchase a new Tacoma. We were greeted by the salesman, Chris Santiago, who was friendly, knowledgable, and assisted us with getting a very reasonable price for the Tacoma we purchased. The finance officer, Sasan Nevai, was also very freindly and knowledgeable. He explained the whole financial process to us as well as options that were available to maintain our new Toyota. During our time at the dealership, it was very busy with numerous customers. But in spite of this, everyone we encountered were professional and friendly. Overall, our time at the dealership was a great car buying experience and I would highly recommend Darcars Toyota of Frederick to my freinds. In fact, I am contemplating returning with one of my other vehicles for trade in on a new Toyota. More

We had a great experience here the service was awesome, very easy to deal with and plan on purchasing from them again. Chris took us through many trucks to help us select our Tundra bravo!! The finance dep very easy to deal with and plan on purchasing from them again. Chris took us through many trucks to help us select our Tundra bravo!! The finance department was easy to work with as well look forward to driving my new truck! More

I have been coming to Darcars for about 5 years...very happy with their service. All service people are very courteous and helpful as well as the other employees. we also have purchased two Corollas from happy with their service. All service people are very courteous and helpful as well as the other employees. we also have purchased two Corollas from Darcars. Rates charged are very competitive. Thank you. More

I have been a customer of Darcars Toyota of Frederick since i purchased my Prius in 2004. Andy, on the Green team, has been a friendly face and a more than competent service representative since joining since i purchased my Prius in 2004. Andy, on the Green team, has been a friendly face and a more than competent service representative since joining Green team. Andy always makes time to be certain every aspect of my vehicle's maintenance is accounted for and I have never had an issue with any work needing to be redone or revisited. Not only does Andy make sure that the Green team knows exactly what is being done to my vehicle on any given visit, he also checks for any outstanding recall issues, all while carrying on polite conversation about how my life and family are, and more over, he remembers details from one visit to the next. This level of investment in customers is more than just customer service, it is caring. I have observed how various service representatives interact with customers as I am waiting my turn, and it is impressive how well even the most difficult customers are treated by Darcars employees. Being a regular and consistent service customer, I often find myself being granted favors for little things that they could very well nickel and dime me with, but instead, throw in pro-bono. when running a cost-benefit analysis including time/effort saved versus money spent, the price is well worth it, and i come out in the black every visit! I recommend Darcars Toyota of Frederick to everyone i know (and also push hybrids) as well as the Darcars Toyota of Frederick service department. I have never had a negative experience there, and i do not see that changing anytime soon. ~Beamer More

I got stranded on the way to buy the car, and Jason came and picked me up. He really helped me out. Jason was extremely accommodating during our entire negotiation and found all the information I was look and picked me up. He really helped me out. Jason was extremely accommodating during our entire negotiation and found all the information I was looking for about the car. He helped me take it to a local mechanic for an inspection and he got me a good deal too. More