DARCARS Toyota of Frederick

For the first time ever at a dealership I was attended to with prompt, professional as well as personable staff, in particular, Bill and Jesse. Starting with Jesse, I have never been before a salesperson th with prompt, professional as well as personable staff, in particular, Bill and Jesse. Starting with Jesse, I have never been before a salesperson that I was completely comfortable with and didn't feel any pressure what-so-ever. Jesse's has an excellent demeaner that I think is perfect for that type of work. Along with Bill, who was also extremely patient in explaining everything over and over until I completely understood. He was also very aware of my nervousness and put everything all into perspective. The whole experience was outstanding to include other employees that were right there when I need help with the coffee machine. I hope to have another opportunity in the future to do business with your dealership. More

Jesse was very friendly and treated us nicely. He did tell us that the Toyota Sienna XLE was unavailable with the entertainment package only. We were looking for a van with the entertainment package, bu tell us that the Toyota Sienna XLE was unavailable with the entertainment package only. We were looking for a van with the entertainment package, but not the premium package which is about a $4,000 difference in price. Overall, Jesse was great to work with. Sasan began our visit nicely. He did work well with me to get to a monthly payment level with which I was comfortable. His attitude changed completely when I told him I wanted to think overnight about his offer. He began pressuring us. He improved his offer to us. He called in the general manager. I was not at all ready to buy a van the night we went in for our visit. I simply wanted to test drive and get some payment options. Sasan acted as if he was personally offended that after all the work he did to get us a monthly payment we wanted I was going to think about the offer before commiting to spend the next few years paying money to this dealership. I got the impression that Sasan thought he knew what was best for my family than I did. I got the impression that Sasan was a little insulted that I wanted to consider the offer overnight before deciding to buy. I got the impression that Sasan was not confident in his offer and in his product and that he thought if I left the sale was not going to happen. This experience was not a good experience for me and my wife as we felt pressured and felt insulted because we were trying to make an informed and well-thought out decision. I will not be dealing with this dealership in the future and will not recommend this dealership to anyone. In the end, I bought a Toyota Sienna from another dealer. More

Patrick Lockett, my salesman, was the reason I chose to purchase my new Sienna at DarCars of Frederick. He was polite, knowledgeable, and responsive to all my requests. I could have received the same prici purchase my new Sienna at DarCars of Frederick. He was polite, knowledgeable, and responsive to all my requests. I could have received the same pricing with another dealer but chose darcars because I had trust in this particular salesman. More

I have bought 3 new cars from DARCARS. They are the best. I worked with Bruce and he made this purchase happen. I also give their service an A+. Thanks DARCARS I worked with Bruce and he made this purchase happen. I also give their service an A+. Thanks DARCARS More

Everyone was great, I have used other dealerships in the past and Darcars were 100% better. They seemed to actually care about having me as a customer. past and Darcars were 100% better. They seemed to actually care about having me as a customer. More

Patrick was wonderful through the whole process. I could not have asked for someone more knowledge or informative. He truly enjoys his job and it shows in the effortless way he makes consumers such as mysel not have asked for someone more knowledge or informative. He truly enjoys his job and it shows in the effortless way he makes consumers such as myself feel comfortable and assured. It was a great experience. More

Both individuals went beyond what was expected... Bravo! Both individuals went beyond what was expected... Bravo! Between their knowledge and courtesy it made the entire experience bearable. I would recomm Both individuals went beyond what was expected... Bravo! Between their knowledge and courtesy it made the entire experience bearable. I would recommend these individuals, by name, to anyone asking. More

I must say that my experience with Daniel Tablah at DarCars of Frederick was great. He was very professional and kind. He didn't make me feel like I was just another sale for the month. I would defi DarCars of Frederick was great. He was very professional and kind. He didn't make me feel like I was just another sale for the month. I would definitely recommend DarCars and especially Daniel to any of my family members or my friends...Thank you again More

In 2008, My family bought one camery from this dealer. From then, we did enjoy thoughtful and careful service from their service department. Therefore, in 2010, my family bought the 2nd car from this deal From then, we did enjoy thoughtful and careful service from their service department. Therefore, in 2010, my family bought the 2nd car from this dealer again. Still receive excellent service from their service team. Recently, my camery got a accident, though Frederick store has no body shop, the service department manager Jason tried his best to help me through this,also with the assistance of Andy. Finaly my car got overall repaired, which makes me very comfortable. Moreover, after I moved house to Baltimore, they still follow up. When I found the problem and informed them, they never abandoned me. Jason contacted Baltimore Darcar dealership and asked me to go there to get my camery repaired. How perfect the manager Jason is! I miss Frederick Darcar a lot! I closely saw how it get renovated/promoted step by step for the past years. Hope their service team become stronger and stronger.Of course, as the customer, I do hope there are more Darcars established. Once I bought the car from Darcars, wherever I move, Darcars always be with me------Thanks to all its employees! More