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DARCARS Toyota of Frederick

Frederick, MD

4.1
1,544 Reviews

5293 Buckeystown Pike

Frederick, MD

21704

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Showing 1,544 reviews

June 27, 2012

The overall experience was great. John Kutchak, my Sales Consultant was very professional and knowledgable. Mike Obrien, Financial Services Manager, handled the financial transaction very smoothly. Ashley B More

by jvbrocklesby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Waltrup
Jun 30, 2012 -

DARCARS Toyota of Frederick responded

Hi Mr. Brocklesby, Please enjoy the Tundra, and I am glad that the bedliner worked out for you. Let us know if you need any help in the future! Regards, Jason Waltrup General Manager

June 25, 2012

Negotiated online and via email. They stuck to their agreement on the price. Jesse was very friendly and easy to work with. Ended up with a very good deal. Would recommend this dealer to others. More

by jeanfg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 30, 2012 -

DARCARS Toyota of Frederick responded

Great job Jesse, and thanks for the review. We appreciate the opportunity to serve... Thank You, Jason Waltrup General Manager

June 23, 2012

Sales staff were up front and not back and forth and round and round that I experienced at another dealership. This is the second car we have purchased from Darcars, the main reason we returned is beca More

by kglabook
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Santiago
Jun 30, 2012 -

DARCARS Toyota of Frederick responded

That is great to hear, and please let us know if we can help in the future! We will see you on your next service visit! Sincerely, Jason Waltrup General Manager

June 22, 2012

Mark Lawson did a great job for me. He was really helpful as I made my decision about what I wanted, and really patient when I changed my mind at almost the last minute! Bill really explained all of More

by pjwhite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 30, 2012 -

DARCARS Toyota of Frederick responded

It is great to here of your satisfaction with Mark and Bill. They sure are assets to have on the sales team! We appreciate your business and look forward to working with you in the future! Many Thanks, Jason Waltrup General Manager

June 22, 2012

I found Richard to be genuinely concerned and helped me to look at my options. There was no high pressure, which I truly dislike. I felt I could trust him and his judgement which was only offered when I More

by John Manley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 30, 2012 -

DARCARS Toyota of Frederick responded

Great job Richard! Keep em coming.... Mr. Manley we appreciate the business! Regards, Jason Waltrup General Manager

June 19, 2012

Sincere thanks to Patrick Lockett and Mike O'brien at Darcars Toyota of Frederick. They really made buying a car a fun and enjoyable experience. I will definitely be a returning customer and will refer More

by pamelajm64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
pamela meyers
Jun 30, 2012 -

DARCARS Toyota of Frederick responded

Great job Pat and Mike! Thanks pamelajm64! Enjoy the new car! Jason Waltrup General Manager

June 17, 2012

Kudos to Jesse and the Darcar's Team. Great experience with a new lease. Exceeded all my expectations with new purchasing experience. I look forward to future business with Darcars of Frederick. More

by stiw01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah I Wirth
Jun 30, 2012 -

DARCARS Toyota of Frederick responded

Thanks for the kudos! Kudos to you as well and thanks!!!! Sincerely, Jason Waltrup General Manager

June 15, 2012

After a very bad experience with another Toyota dealer 3 days before, I called Steve. I told him what I needed, he had the car on the lot, the price was very good and he explained everything in detail. In 2 More

by 2002fxdwg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Valentino
Jun 30, 2012 -

DARCARS Toyota of Frederick responded

Great job Steve! Way to go...and thanks for the business and enjoy your RAV4! Regards, Jason Waltrup General Manager

June 12, 2012

Everyone here is great, until they sell you a car with problems. I bought a Jeep in December 2011 and it has been back for a variety of problems, including a bad engine that required it to be rebuilt. More

by JSisco21755
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Jun 30, 2012 -

DARCARS Toyota of Frederick responded

Ms. Sisco, Please know that we apologize that you had to go through the issues you did with the Jeep. Hopefully it is understandable that when you purchase an 8 year old car with over 100,000 miles there will be mechanical issues that arise with the car. On the first instance, we were able to get an initially declined warranty repair covered as well as provide you with a car to drive free of charge during the whole time the Jeep was down. On the second instance with the power steering pump, being 6 months since you purchased, we offered to discount the repair by almost half since it was not covered by the powertrain warranty. Additionally, please know that we did make an attempt to buy the car back and satisfy what you owed to the lender. I am sorry that neither of these offers were acceptable, and furthermore I am sorry that you have had issues with the 2004 Jeep. Jason Waltrup General Manager

June 11, 2012

We purchased a Prius from Jesse in February and really enjoyed working with him. Car shopping is not one of our favorite things to do, but Jesse made it a pleasure and I absolutely love my Prius! So, whe More

by Wagak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 11, 2012 -

DARCARS Toyota of Frederick responded

Dear Wagak, I am very please to hear of your satisfaction with Jesse and our dealership. We certainly appreciate the business and look forward to working with you again! Regards, Jason Waltrup

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