DARCARS Toyota of Frederick

the salesman Mark Lawson was great, he was extremely helpful with finding a vehicle.be careful if you request a internet price quote because the sales managers will change the sale price of the vehicle helpful with finding a vehicle.be careful if you request a internet price quote because the sales managers will change the sale price of the vehicle as your trade allowance goes up or just completely do away with the internet price all together then tell you your trade is not worth what it really is worth (the old smoke and mirrors trick). i felt like the finance manager Bill Duque was trying to hustle me when i realized that things we had agreed on were no longer in the deal or things had been added that i did not agree on purcasing. bill also was very pushy when it came to purchasing the extended warranty WHEN I SAY NO I MEAN NO!I WOULD RECOMMEND THIS DEALERSHIP BUT WITH CAUTION MAKE SURE EXERYTHING IS BROKEN DOWN STEP BY STEP FROM THE BEGINNING. BUT I WOULD HIGHLY RECOMMEND WORKING WITH MARK LAWSON HE WAS EXTREMELY HONEST AND WORKED VARY HARD TO MAKE ME HAPPY. More

This is 2nd car bought from this dealership, Ken listened to what we wanted, provided options within what was wanted, was never pushy or overbearing, and was professional and enjoyable to work with. to what we wanted, provided options within what was wanted, was never pushy or overbearing, and was professional and enjoyable to work with. More

I cannot say enough about this dealership and my buying experience. My wife and I are dealing with a serious health issue (she is receiving chemotherapy for breast cancer) and we needed a second car. We experience. My wife and I are dealing with a serious health issue (she is receiving chemotherapy for breast cancer) and we needed a second car. We also needed to stay within a very tight budget. Over the last six weeks we went to 6+ dealerships in the Washington, DC, metro area. I felt like I was getting the run around. I decided to head up to DARCARS Toyota of Frederick and found a great group of people. Ken Daniels had the car ready for an inspection and test drive, and worked through all the numbers until I was confident that it was a fair deal (i.e., there were no hidden fees once we settled on the price). Mike O'Brien was great, very helpful, and courteous. He stayed past closing to get everything finalized. I recommend this dealership very highly. It was a great experience!! More

John was friendly from beginning to end. He returned my calls with the information I was looking for as well as suggested options in which I had not thought. He was skilled at his job in both presenting al calls with the information I was looking for as well as suggested options in which I had not thought. He was skilled at his job in both presenting all the material while juggling multiple customers. He was able to negotiate me a better deal and made me feel like I was getting a deal, even though I am paying a lot of money. The finacial senior manager, Mike, was a bit of a fast talker. Gave me a bad feeling from the beginning but did his job well and got me out of his office in a timely manner. Overall a great experience. More

Jason Vaughn told me about a recent trade and took my name, then called me a couple of days later that the vehicle was available. Incredibly low miles and a good price, so it was not hard to decide to m name, then called me a couple of days later that the vehicle was available. Incredibly low miles and a good price, so it was not hard to decide to make the deal. More

I am delighted with my new RAV 4 and very pleased with the quality of salesmanship I received from Ken Daniel et al. This is my second new car purchase from Darcars Toyota of Frederick, MD. As long as I the quality of salesmanship I received from Ken Daniel et al. This is my second new car purchase from Darcars Toyota of Frederick, MD. As long as I live in Frederick, MD, (and when I have a need to) I will continue to purchase my new cars from Darcars Toyota of Frederick, MD. More

I was connected to this dealer through Navy Federal Credit Union's Car Buying Program. I got an immediate call from Jason Vaughn. He was friendly and responsive from the beginning and followed up on Credit Union's Car Buying Program. I got an immediate call from Jason Vaughn. He was friendly and responsive from the beginning and followed up on all my inquiries. He stayed in touch during the several days I spent in the search process,but he was not overly persistent. He was knowledgeable and patient with my questions and the time I took making a decision. I was appreciative of his professionalism and his helpfulness. I will certainly go back to him when the next car-buying occasion arises. I will also refer others without hesitation. More

Mark (our salesman) answered all of our questions and if he wasn't sure of the answer he told us he wasn't sure and then found the person who could answer the question. We test drove several different types he wasn't sure of the answer he told us he wasn't sure and then found the person who could answer the question. We test drove several different types of Toyota's before deciding on which model best suited us. We hadn't decided to buy until 8PM. That was their closing time and it was on a Saturday night. Everyone stayed around until we were in our new Corolla and on our way home. We weren't rushed or pushed into buying. More

I'm very critical of customer service and both Bob Coope & Jim Higgins were great to deal with. I have already told a couple of my friends what a good experience we had. & Jim Higgins were great to deal with. I have already told a couple of my friends what a good experience we had. More

Great fast service, great price, great people. They understand their cars and they know how to explain them to you... Their was no pressure to buy. understand their cars and they know how to explain them to you... Their was no pressure to buy. More