DARCARS Toyota of Frederick | Page 104

Joe couldn't have been more pleasant or professional. He was friendly, listened to our needs and desires, and went out of his way to meet them without being aggressive about a sale. Toyotas speak for themse was friendly, listened to our needs and desires, and went out of his way to meet them without being aggressive about a sale. Toyotas speak for themselves, but we had a bad experience at Rosenthal Toyota years ago and walked out of the dealership. We had nothing short of a wonderful experience in test-driving our car and throughout the negotiating and purchasing process. Jim Higgins, the financial representative with whom we worked, was also professional and sensitive to our needs. Last year we bought a Honda from Shockley Honda next door to Darcars Toyota, and while we loved the salesman, the financial representative became cold and indifferent once we declined certain extneded warranties and services. We experienced NONE of that with Mr. Higgins. Mr. Higgins, as well as Mr. Newman, made buying our new Toyota the most pleasant interactions we could have imagined. Thank you for the opportunity to work with them! More

Patrick was great! This was my first time buying a car and he made the process easy and painless. He wasn't pushy like most salesman and I never felt pressured. Although, the sales department as a whole c and he made the process easy and painless. He wasn't pushy like most salesman and I never felt pressured. Although, the sales department as a whole could work on their customer service skills slightly, as they were walking around the waiting area shoving sandwiches in their mouths and dropping crumbs on the floor. Other than that, everyone was friendly and helpful. More

My husband and I started the process of purchasing a new vehicle (RAV4) by first calling the dealership. Our salesperson, Krea Yeager, was excellent. Krea was prompt, professional, and courteous at all time vehicle (RAV4) by first calling the dealership. Our salesperson, Krea Yeager, was excellent. Krea was prompt, professional, and courteous at all times. From the initial telephone call inquiries in to pricing, models, colors, etc., Krea could not have been more accommodating. She made sure our requests were addressed immediately. From having the cars ready for a test drive to working with us to agree on a fair pricing, Krea was respectful and conscientious of our desire to complete a timely transaction. We completed the sale on our first night out! Krea was certainly instrumental in our decision to go ahead with the car deal--her attention to detail was impressive. Should any car shoppers out there know exactly what they want and are ready to purchase, consider working with Krea. Krea will exceed your expectations! Thanks Krea! We are happy with our purchase and the 6 cylinder choice has made all the difference. The RAV4 rides great! Dennise & Kevin H. More

Made the whole process very easy. Step by step (as a new car buyer) I had no idea what I was doing, so the team helped me through each step and answered my questions honestly and factually. This was a great car buyer) I had no idea what I was doing, so the team helped me through each step and answered my questions honestly and factually. This was a great place to buy a car, I felt like both parties were very helpful through the transactions. More

John was very knowledgeable about the new Plug-In Prius where other dealers and sales persons were not up to speed with this new vehicle, financing for the vehicle, etc. John could demonstrate the feature where other dealers and sales persons were not up to speed with this new vehicle, financing for the vehicle, etc. John could demonstrate the features of the car, the value to the customer, and other features plus he was receptive to matching what other dealers were offering related to the final price. In addition, when we elected to sell our trade to a neighbor John obtained approval to change the deal and got it approved quickly. He was also very knowledgeable about the sources for tax benefits on the new car, both state and federal locations and sites where we could obtain detailed and current information that would benefit the customer and helped to make our final decisions on purchasing. In addition, this was the second hybrid car that we have purchased from John, the first being a 2008 Hylander Hybrid. Thanks John for a good experience. More

I was in the market for a new Tacoma and had stopped by and test drove a sport package model with Ken Daniel. I found an off-road package 6sp manual Tacoma at another dealer location and was not happy with and test drove a sport package model with Ken Daniel. I found an off-road package 6sp manual Tacoma at another dealer location and was not happy with the service there, so I came back to see what Ken could do. This was my first time in the new car market, with all my prior vehicles purchased via private sale. Ken was very informative and honest about how the process works. He worked with me to get me a really good deal. I will be recommending him through word of mouth to people that I meet that are looking for a new Toyota. Mike Obrien was also very helpful and was able to beat a very competitive finance rate that I had through my bank. More

This was my first time buying a car completely by myself so I was very hesitant. I was treated with respect and given detailed and understandable explanations. Everyone I worked with was very kind. I am thr so I was very hesitant. I was treated with respect and given detailed and understandable explanations. Everyone I worked with was very kind. I am thrilled with my Prius. It is so much fun to drive. More

To start off with this was my first new car buying experience and I must say, OUTSTANDING service. Definitely want to point out Tim Dotson above all, real nice, down to earth salesman who is as honest experience and I must say, OUTSTANDING service. Definitely want to point out Tim Dotson above all, real nice, down to earth salesman who is as honest as possible and is far from the "pushy" salesman you would expect to see from a dealership. He was extremely helpful and I highly recommend going to him if you're thinking about purchasing a new car, he's great! The TFS manager Bill Duque is another one to point out as he was also a very nice guy to deal with, and really knows how to work out numbers with you and makes sure that you have a complete understanding of what is going on. My overall experience is a 10/10, 5 star, couldn't have been better. This is, in all honesty the best Toyota dealership in Maryland! More

We bought our car in a fairly odd manor. I was living in massachusetts and my boyfriend in frederick. Mike and Jason were so acomidating throughout the entire process. They answered every question promptly massachusetts and my boyfriend in frederick. Mike and Jason were so acomidating throughout the entire process. They answered every question promptly and worked with us in a friendly helpful manor. They made our distance a non issue and made the car buying experience enjoyable! More

The sales rep was patient and answered all our questions. He also was not pushy which I hate. The car was at a great price too and was able to get a great rate and an additional $200 off the internet price He also was not pushy which I hate. The car was at a great price too and was able to get a great rate and an additional $200 off the internet price. More