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DARCARS Toyota of Frederick
Frederick, MD
1,558 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,558 reviews
October 09, 2012
Being a Realtor, customer service, attention to detail and value are high on my list of things that are important to me. My visit to Darcars late on a Saturday evening was everything that the car buying e and value are high on my list of things that are important to me. My visit to Darcars late on a Saturday evening was everything that the car buying experience should be. High marks across the board..except I alsways want a lower price :) DarCars will be addd to my referral list! Trish More
by Jake1Zack2
October 05, 2012
Richard explain me really good ... And also while taking road test I have enjoyed ride so I have decide to buy new car and also i have got finance what I thought . Overall satisfied. Good service , Thank Yo road test I have enjoyed ride so I have decide to buy new car and also i have got finance what I thought . Overall satisfied. Good service , Thank You More
by parul.vaghasiya
October 04, 2012
I fear buying cars: it is a big amount of money, I know that I must haggle the price down since we're tight with the money, and it is something that we can't do without, therefore it must be done! With the that I must haggle the price down since we're tight with the money, and it is something that we can't do without, therefore it must be done! With these thoughts in mind I went to Darcars Toyota of Frederick to buy a car because I had to. It was the second time I went there, I bought my first car in 2007 from Darcars, but that time my Dad came with me for moral support. I should not have been afraid at all! The salesman was kind and supportive, he found me the car I could afford, and I did not feel pressured at all. As a matter of fact I got out of there with the car I wanted, at the price i wanted, and smiling. Now, that's more like it! I like Toyota, and if I'll need another car, that's the place I'll go to buy it. More
by ancral2006
October 04, 2012
Very very friendly and knowledgeable salesmen! Lacoe was able to get us this car at a price we could afford and Mike was able to get us better financing than what our bank offered us. When we were consider able to get us this car at a price we could afford and Mike was able to get us better financing than what our bank offered us. When we were considering purchasing, Lacoe followed up with us on a regular basis, but not pushy AT ALL and very patient with us, which was greatly appreciated! After the sale, both Mike and Lacoe at separate times, followed up with us. We were very satisfied with the experience ! More
by Jenay35
October 04, 2012
I have bought a new Toyota Corolla vehicle from this dealer, i contact with Mark Lawson. He is very great. During my two weeks investigation, he help me search the car i plan to buy and give me the pric dealer, i contact with Mark Lawson. He is very great. During my two weeks investigation, he help me search the car i plan to buy and give me the price near to my budget. When i almost gave up to buy the Toyota Corolla because the limited number of 2012 and higher price than my budget, and try to buy the Honda Civic, nevertheless, Mark was still trying to help me search the car i need. Even though i also get the expected price from Honda Civic and try to buy it, i finally decide to buy the Toyota car from Mark, because his continuous help and search, especially his attitude moved both my wife and me. We think sellers like Mark should have more opportunities and we are really happy to buy the car from him. After we buying the car from Mark, we also encourage my friends who try to buy a new car to contact with Mark and buy the car from him. Because we think opportunities should be given to those people who put all their hearts on working, take their responsibility and consider the feeling of customers. Mark Lawson deserves this! Thanks again. More
by xiongqilzp
October 03, 2012
** Update. After messaging the Service person who is listed on the phone, and still receiving no answer I filed this complaint. Shortly after I recieved a call and email from a gentleman who was extreme listed on the phone, and still receiving no answer I filed this complaint. Shortly after I recieved a call and email from a gentleman who was extremely helpful and pleasant and we were able to get all these issues taken care of. (Jason Walthrup) The fact remains that I had to jump through a ton of hoops to get everything taken care of, but Jason really was on the ball on getting the items I was missing and the work that was never done taken care of. A great thanks goes out to jason, I however will not be using this dealership in the future. -- old -- 1st issue. everything in pictures of of the jeep was not given to me when I bought it. They said it was at another dealership but it was never given to me. they do not return phone calls or emails about this 2nd issue. the transfer of tags has taken well over 1 month. I have called at least 6 times, and the excuses have started with " i cant find it, to I found it and will do it today, -week later " oh you need this which I told you you didnt " then " oh I am backed up and may have it done next friday " - ridiculous. 3rd called other dealership about missing items - they stated they cannot release them to me, but no one has called from the frederick location for them. 4th. requested alignment, oil change, and light repair. Light repair was done, the oil change light was still on and was never completed, and no alignment/balance was done on it either as you still have to hold the wheel slightly left to get it to go straight. 5th. to get these repairs done they made me drive an hour north back to their location where they still did not even complete the repairs. 6th, emailed " tammy " from the voicemail and never recieved a reply or call back. Avoid this dealership unless you want ridiculous problems. More
by xixixixi
Employees Worked With
Jason Waltrup
October 01, 2012
Jason was the first to approach my mother and I as I viewed the 05 Jeep Cherokee I purchased today, he was quick to get us the keys for a test drive and got someone to value the car I planned on trading viewed the 05 Jeep Cherokee I purchased today, he was quick to get us the keys for a test drive and got someone to value the car I planned on trading for me while I drove the vehicle. He promptly helped me figure out whether or not I was able to get financing on my own and took me to speak with Bill about payment possibilities. Both Bill and Jason went over every single option I was able to use to ensure that I could afford payments and that I was satisfied with my purchase before pulling off the lot. Great overall experience, I would definitely recommend DARCARS of Frederick in the future! More
by brittneynicole08
Employees Worked With
Jason Vaughn
October 01, 2012
I found the experience to be efficient, friendly and complete in answering all questions and concerns. Jesse Torreyson was comfortable and friendly in a genuine way and not just in a "salesman" way. W complete in answering all questions and concerns. Jesse Torreyson was comfortable and friendly in a genuine way and not just in a "salesman" way. We talked about his life and our lives and I was very impressed with his integrity and his care for us as customers. More
by bofolks
Employees Worked With
Self
September 30, 2012
What a great experience I had at Darcars Toyota of Frederick. John Kutchak my salesman was a huge help and guided me to the right car for my needs. His expertise and knowledge in not only the models b Frederick. John Kutchak my salesman was a huge help and guided me to the right car for my needs. His expertise and knowledge in not only the models but my options for finance and current incentives was what I needed to make my move to a new purchase. His ability to show my options and allow me to choose with a no pressure atmosphere, really fit my personality. Thanks John! Everyone I have come in contact with at Darcars in Frederick has been courteous, respectful, before, during and after my purchase. I am confident and look forward to using Darcars for service of my new ride and future purchases. Chris Santiago handled the financial end of my purchase with respect and guidance. He walked me through the Toyota Financial site what it looks like, how to make payments and view documents. John and Chris also offered to wash my car every week. John Kutchak told me later he thought Chris was better at washing cars. So... Thanks Chris! I have no hesitations about recommending Darcars Toyota in Frederick, it has been a great experience. (like car buying should be, right) More
by boughtanewcaritsaplugin
Employees Worked With
Chris Santiago
September 29, 2012
Very friendly an fast service .... They were willing to work as hard as possible to get me what I was looking for ... Very painless transaction and excellent customer service work as hard as possible to get me what I was looking for ... Very painless transaction and excellent customer service More
by Godson3405
Employees Worked With
Jason Vaughn
