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DARCARS Toyota of Frederick
Frederick, MD
1,549 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,549 reviews
April 04, 2025
The dealership itself is great the used car lot had a great reception and tentative sales reps. As for the new lot Shawn was very stand offish and advices us without walking or offering to show us any ve great reception and tentative sales reps. As for the new lot Shawn was very stand offish and advices us without walking or offering to show us any vehicles in the new car lot itself. Immediately told us to head to the used lot on the back end. More
by ajimenezchesnutt
Employees Worked With
TERRANCE CARMICHEAL
April 01, 2025
Terrance and his team was very helpful and accommodating. The purchasing experience was not pushy and informative. I would recommend them. The purchasing experience was not pushy and informative. I would recommend them. More
by DOMINIQUE.TILLMAN
Employees Worked With
Havishman Krishna, TERRANCE CARMICHEAL
March 29, 2025
I enjoyed working with Terrance. He was very helpful and accommodating through the vehicle examination and test drive process. He kept me updated on the vehicle status and promptly r He was very helpful and accommodating through the vehicle examination and test drive process. He kept me updated on the vehicle status and promptly responded to all communications. I look forward to working with Terrance again on my next Toyota purchase. I will recommend him to anyone I know that's looking for a used Toyota. More
by BRENTSMITH0
Employees Worked With
TERRANCE CARMICHEAL
March 22, 2025
Our experience with Terrance was excellent. With his help, we found the perfect car for our daughter. Terrance helped to make the buying process smooth and easy. With his help, we found the perfect car for our daughter. Terrance helped to make the buying process smooth and easy. More
by Bare301
Employees Worked With
James Welch, TERRANCE CARMICHEAL
November 25, 2024
A Nightmare at Darcars Toyota of Frederick My recent experience at Darcars Toyota of Frederick was nothing short of a disaster. From the moment I stepped onto the lot, it was clear that the dealership's experience at Darcars Toyota of Frederick was nothing short of a disaster. From the moment I stepped onto the lot, it was clear that the dealership's primary focus was on making a quick sale, rather than providing quality customer service. I purchased a new vehicle and added a few accessories, including crucial wheel locks. Despite my urgent pleas to have them installed promptly, the dealership dragged their feet for days. This inexplicable delay proved to be a costly mistake. In the interim, thieves took advantage of the unprotected wheels and made off with all four. When I reached out to the dealership to discuss the situation, I was met with indifference and a complete lack of empathy. They refused to acknowledge any responsibility for the theft, despite their negligence in installing the security measures I had specifically requested. It's disheartening to encounter such a blatant disregard for customer satisfaction. Darcars Toyota of Frederick has shown that they are more interested in profits than in building lasting relationships with their clients. I strongly advise potential car buyers to steer clear of this dealership and seek a more reputable establishment that values customer service and prioritizes their needs. More
by macbrine
Employees Worked With
Amir
June 15, 2024
My Camery 2018 Brakes suddenly failed, and I could have hit someone and managed to stop as I was 10-15 miles/hour in parking lot. Had it been on highway, It would have been fatal and deadly. There was NO hit someone and managed to stop as I was 10-15 miles/hour in parking lot. Had it been on highway, It would have been fatal and deadly. There was NO warning sign at all. On diagnosis, it was found that Brake Booster pump has failed, and this product is under Recall. They should have replaced it free of cost. When contacted Darcar Toyota Fredrick, First I was told to bring the car to their workshop and after repairs they charged $1160.00 for Brake Booster Replacement, which is under Recall. More
by Satya_Bhatia
Employees Worked With
Chris Naylor
April 30, 2024
Contacted Costco Auto Program which directed me to DARCARS in Frederick. Salesmen Daniel Malcolm, Shawn Terry, and manager Kevin Ignasiak all lied to me and I ended up getting a car not through Costco DARCARS in Frederick. Salesmen Daniel Malcolm, Shawn Terry, and manager Kevin Ignasiak all lied to me and I ended up getting a car not through Costco's Auto Program. More
by Claire
Employees Worked With
Kevin Ignasiak and Daniel Malcolm, Shawn Terry
March 13, 2024
Came in to have radio diagnosed because blue tooth was not working. $125. Not only does blue tooth not work now the screen has a pemanant messageThey broke my radio. Will not take accountability. Instead not working. $125. Not only does blue tooth not work now the screen has a pemanant messageThey broke my radio. Will not take accountability. Instead trying to sell me a new radio $950!!! More
by kimruszala
Employees Worked With
Kenneth Rogers
August 18, 2023
This 2021 Toyota has been to the mechanic as much as my 2009. After Toyota (DARCAR Of Frederick) replaced the broken brake actuator, they caused the engine light to illuminate with a "electronic engine, th 2009. After Toyota (DARCAR Of Frederick) replaced the broken brake actuator, they caused the engine light to illuminate with a "electronic engine, throttle or automatic transmission" error as well as an automatic headlight malfunction. They couldn't fix or even look at their mechanics mistake for 3 weeks. Aug 30 we will see. Poor poor quality of service and overall vehicle quality. More
by Disappointed
Employees Worked With
Jim Collins
May 28, 2023
Salesman I worked with was very communicative and kept in contact for several months while waiting for the vehicle I was looking for to match their inventory. That was great, and kudos to Randy. On the othe contact for several months while waiting for the vehicle I was looking for to match their inventory. That was great, and kudos to Randy. On the other hand, this market rate adjustment that they're adding to some vehicles (5 to 10k) on top of MSRP is just greedy. There really is absolutely no reason to justify it. You're a dealership, not an auction house. Read that again. Also, good luck with getting a replacement vehicle through insurance if it's totaled. Absolutely no one is going to cover the cost if you're financing that market increase. They also have mandatory enrollment in their darcars assurance program which is over 2 grand. Not something I'll ever use nor wanted. Had I known, I would not have driven 3.5 hours each way and would have waited it out for a dealer in Virginia. Ultimately, I got the car I wanted and i love it, but the sales tactics aren't above the board or transparent in my opinion. Just something to keep in mind. More
by sheetsjg
Employees Worked With
Kevin Ignasiak
