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DARCARS Toyota of Frederick

Frederick, MD

4.0
1,552 Reviews

5293 Buckeystown Pike

Frederick, MD

21704

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Showing 1,552 reviews

April 14, 2025

I had given a rating after our 2023 Camry purchase. The dealership got in touch with me and made good of all the complaints I had. GAP and Extended warranty were removed and the hole on the floor made More

by okay
Recommend Dealer
Yes
Employees Worked With
Alec
Apr 16, 2025 -

DARCARS Toyota of Frederick responded

Thanks for reaching out and giving us the chance to turn your experience around! We truly appreciate it and look forward to welcoming you back into the showroom soon.

April 12, 2025

We had a great experience working with Terrance. He was very professional and communicated with us prior to our arrival in a timely manner. We are happy with our car. More

by lbteacher
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TERRANCE CARMICHEAL
Apr 14, 2025 -

DARCARS Toyota of Frederick responded

It's fabulous to hear we could send you home in a vehicle that is perfect for you. Thank you for putting your trust in DARCARS Toyota of Frederick. We wish you many safe and joyous miles!

April 07, 2025

This was the worst deal I had seen. The sold a used car and deceptively covered a hole in the carpet. My wife went into finance and they added all sorts to the cost of the car and made More

by Oka
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alec, Havishman Krishna
Apr 14, 2025 -

DARCARS Toyota of Frederick responded

Hi there, I understand our team has been in touch and did take care of the repair. Thanks for reaching out so we could assist!

April 04, 2025

The dealership itself is great the used car lot had a great reception and tentative sales reps. As for the new lot Shawn was very stand offish and advices us without walking or offering to show us any ve More

by ajimenezchesnutt
Recommend Dealer
Yes
Employees Worked With
TERRANCE CARMICHEAL
Apr 14, 2025 -

DARCARS Toyota of Frederick responded

Apologies for the initial hiccup, but thank you for taking the time to leave us feedback -- we're always looking to improve!

April 01, 2025

Terrance and his team was very helpful and accommodating. The purchasing experience was not pushy and informative. I would recommend them. More

by DOMINIQUE.TILLMAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Havishman Krishna, TERRANCE CARMICHEAL
Apr 14, 2025 -

DARCARS Toyota of Frederick responded

Dominique, providing outstanding customer care with a smile is always a top priority, and it's wonderful to hear we're meeting our goal. Thank you for allowing the DARCARS Toyota of Frederick team to assist you with your automotive needs, and we hope you have many happy miles in your new car!

March 29, 2025

I enjoyed working with Terrance. He was very helpful and accommodating through the vehicle examination and test drive process. He kept me updated on the vehicle status and promptly r More

by BRENTSMITH0
Recommend Dealer
Yes
Employees Worked With
TERRANCE CARMICHEAL
Mar 31, 2025 -

DARCARS Toyota of Frederick responded

We're always happy to see that Terrance is creating positive experiences for our valued guests, Brent! Thanks for supporting DARCARS Toyota of Frederick and congrats on your new ride!

March 22, 2025

Our experience with Terrance was excellent. With his help, we found the perfect car for our daughter. Terrance helped to make the buying process smooth and easy. More

by Bare301
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Welch, TERRANCE CARMICHEAL
Mar 24, 2025 -

DARCARS Toyota of Frederick responded

We're happy to hear that our team was able to demonstrate our commitment to great service. Your support means so much to all of us at DARCARS Toyota of Frederick. Wishing your daughter many safe and happy miles in her new car!

November 25, 2024

A Nightmare at Darcars Toyota of Frederick My recent experience at Darcars Toyota of Frederick was nothing short of a disaster. From the moment I stepped onto the lot, it was clear that the dealership's More

by macbrine
Recommend Dealer
No
Employees Worked With
Amir
June 15, 2024

My Camery 2018 Brakes suddenly failed, and I could have hit someone and managed to stop as I was 10-15 miles/hour in parking lot. Had it been on highway, It would have been fatal and deadly. There was NO More

by Satya_Bhatia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Naylor
April 30, 2024

Contacted Costco Auto Program which directed me to DARCARS in Frederick. Salesmen Daniel Malcolm, Shawn Terry, and manager Kevin Ignasiak all lied to me and I ended up getting a car not through Costco More

by Claire
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Kevin Ignasiak and Daniel Malcolm, Shawn Terry
May 02, 2024 -

DARCARS Toyota of Frederick responded

Hi Claire, we are a bit puzzled by this review as Costco reviewed the paperwork and reassured us that the deal was in line with their Auto Program and that they had informed you as such. Our sales manager also attempted to reach you after we received a text from you stating the above. Please give us a back when you have a moment.

May 02, 2024 -

Claire responded

When did your sales manager try to reach me? Please give me a date and time. Please show me the special Costco Member-Only Price Sheet that your dealership was supposed to generate for me to review and sign.

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