DARCARS Toyota of Frederick

I enjoyed working with Terrance. He was very helpful and accommodating through the vehicle examination and test drive process. He kept me updated on the vehicle status and promptly r He was very helpful and accommodating through the vehicle examination and test drive process. He kept me updated on the vehicle status and promptly responded to all communications. I look forward to working with Terrance again on my next Toyota purchase. I will recommend him to anyone I know that's looking for a used Toyota. More

Our experience with Terrance was excellent. With his help, we found the perfect car for our daughter. Terrance helped to make the buying process smooth and easy. With his help, we found the perfect car for our daughter. Terrance helped to make the buying process smooth and easy. More

Contacted Costco Auto Program which directed me to DARCARS in Frederick. Salesmen Daniel Malcolm, Shawn Terry, and manager Kevin Ignasiak all lied to me and I ended up getting a car not through Costco DARCARS in Frederick. Salesmen Daniel Malcolm, Shawn Terry, and manager Kevin Ignasiak all lied to me and I ended up getting a car not through Costco's Auto Program. More

Came in to have radio diagnosed because blue tooth was not working. $125. Not only does blue tooth not work now the screen has a pemanant messageThey broke my radio. Will not take accountability. Instead not working. $125. Not only does blue tooth not work now the screen has a pemanant messageThey broke my radio. Will not take accountability. Instead trying to sell me a new radio $950!!! More

This 2021 Toyota has been to the mechanic as much as my 2009. After Toyota (DARCAR Of Frederick) replaced the broken brake actuator, they caused the engine light to illuminate with a "electronic engine, th 2009. After Toyota (DARCAR Of Frederick) replaced the broken brake actuator, they caused the engine light to illuminate with a "electronic engine, throttle or automatic transmission" error as well as an automatic headlight malfunction. They couldn't fix or even look at their mechanics mistake for 3 weeks. Aug 30 we will see. Poor poor quality of service and overall vehicle quality. More

Salesman I worked with was very communicative and kept in contact for several months while waiting for the vehicle I was looking for to match their inventory. That was great, and kudos to Randy. On the othe contact for several months while waiting for the vehicle I was looking for to match their inventory. That was great, and kudos to Randy. On the other hand, this market rate adjustment that they're adding to some vehicles (5 to 10k) on top of MSRP is just greedy. There really is absolutely no reason to justify it. You're a dealership, not an auction house. Read that again. Also, good luck with getting a replacement vehicle through insurance if it's totaled. Absolutely no one is going to cover the cost if you're financing that market increase. They also have mandatory enrollment in their darcars assurance program which is over 2 grand. Not something I'll ever use nor wanted. Had I known, I would not have driven 3.5 hours each way and would have waited it out for a dealer in Virginia. Ultimately, I got the car I wanted and i love it, but the sales tactics aren't above the board or transparent in my opinion. Just something to keep in mind. More

Like so many dealerships nowadays, DarCars Toyota believes that adding a high-pressure sales pitch to the Service experience improves customer retention and increases profits. They couldn't be more believes that adding a high-pressure sales pitch to the Service experience improves customer retention and increases profits. They couldn't be more mistaken. Getting a car inspected and serviced by a factory authorized technician now means that customers can't just come in for their appointments and leave when the work is completed. Now, they must endure pushy, aggressive 'up-selling' of additional, 'recommended services' and then, made to feel awkward and uncomfortable when they politely decline. Service Customer and Service Advisor relationships in the past were built on a foundation of trust that was earned over time and experience. Unfortunately, it's not about that anymore, though. In 2023, it's all about maximizing every opportunity to extract every last red cent out of every customer contact. Period. By some logic that escapes me entirely, this type of garbage is being done in the name of customer retention and satisfaction. To aid in that pursuit, software companies like, XTime, Vehlo, MyKaarma, Update Promise, ELeads, JM&A, etc. have flourished during the last several years to provide dealers with marketing programs that base all maintenance recommendations on vehicle age and mileage, regardless of circumstances. Their belief is that a Service Advisor only needs to be a low-paid, inexperienced order-taker; not a seasoned professional who knows automobiles, knows how they work and is trained to build customer loyalty thru respect and common courtesy. The irony is that their software was designed, created, sold and implemented by people who never spent one day working in a repair shop. They smugly assume they have the credibility to be telling dealership professionals with decades of experience how they should run their business. As a customer, I can tell you that this type of nonsense does nothing to enhance my customer experience. If retention is the goal, guess what? This achieves the opposite: churn. Good bye and good luck. See ya in the funny papers. More