DARCARS Toyota of Baltimore

Was very happy with the work that was preformed on my vehicle, everyone was very helpfull. auto maintance is usually stressful due to lack of knowledge on customers part and usually expensive. everyone vehicle, everyone was very helpfull. auto maintance is usually stressful due to lack of knowledge on customers part and usually expensive. everyone made me feel at home. I guess pricing was fair, would come back again. More

Lindsey has gone the extra mile to address the service issues with my car. In addition to being customer friendly she has great communication skills, I'm always informed about what is going on with my car issues with my car. In addition to being customer friendly she has great communication skills, I'm always informed about what is going on with my car. When I make an appointment, she is waiting for me with paperwork ready, and follows through with me the process from check in to cashier. Service is the best part of Darcars Toyota, and Lindsey makes it happen. More

Tried to raise the price by $810 by double charging me the freight fee... Then another $1000 by saying the internet price they included the college grad rebate (it was quoted as all applicable rebates)... the freight fee... Then another $1000 by saying the internet price they included the college grad rebate (it was quoted as all applicable rebates)... Problem was the Highlander is not eligible to for the college grad rebate.... Then offered $3K less for my trade than all the other dealers. 3 strikes are you are OUT!!! Took my trade and cash to another dealer.... Got KBB trade value and the other dealer beat they were cheaper than the original internet quoted price that DarCars wouldn't honor by almost $1000 Crooks... Never again! More

Erick Caballero was terrific, and a great help. Unfortunately, Steve Jones was unprofessional, insulting, and mistake prone. After flaunting his MBA as a reason I couldn't understand the bad deal h Unfortunately, Steve Jones was unprofessional, insulting, and mistake prone. After flaunting his MBA as a reason I couldn't understand the bad deal he wanted to give me he realized he was looking at the wrong vehicle. He proceeded to say essentially say that he "is the one who gets to tell you if you can buy the car or not." At this I took my money elsewhere and got a good deal with professional people. More

Sold me a car that I wanted to return - Made me buy Sold me a car that I wanted to return - Made me buy another car and trade the car only to pay the trade off in 35 days and me getting stuck with the Sold me a car that I wanted to return - Made me buy another car and trade the car only to pay the trade off in 35 days and me getting stuck with the late charges from Wells Fargo, Great business practices from these people. Working with Wells Fargo now,. Plus - the trade was sold again to some poor soul who can not get the car registered because of the lien not being clear. More

I was taking a road trip from VA up to NY. When driving through baltimore my 4 runner broke down. I had it towed and spoke to lindsey temple at the service desk. She was so very helpful, she always stopp through baltimore my 4 runner broke down. I had it towed and spoke to lindsey temple at the service desk. She was so very helpful, she always stopped by to let me know the status of my car. Most importantly, she recommended an inspection that resulted in the mechanic catching a critical component flaw! If that inspection was not done, it could have led to a car crash! Thank you lindsey for being so nice, and most importantly knowing your job well enough to help keep your customers safe!! More

This dealership is very bad on the sales side. I have used them for service of my Toyota and found them to be very good on the service side, but when I went to buy a new Toyota, they were rude - especial used them for service of my Toyota and found them to be very good on the service side, but when I went to buy a new Toyota, they were rude - especially the sales manager. They kept luring me back - three times - saying that they had the Toyota Camry which I was looking for -- only to have it "just pull off the lot" when I got there. This was plainly an attempt to upsell me to their higher priced models. What amazes me is that they would not outsource or get the model I wanted from another dealer or within their own dealership so I could take delivery later. I was willing to put a deposit and take delivery later, but this stupidly-run dealership would not do that, allowing me to walk out - unhappy because I spent over seven hours waiting there over three trips, and that I had been treated so rudely by the sales manager. It seems the inner city rudeness of Baltimore has become deeply rooted in this dealership and it is accepted practice to treat customers, prospective and otherwise, very poorly. I would not recommend this dealership to my worst enemy, much less anyone I cared about. I won't even go back to the service side because of my experience there. How it gets a rating over over a 4 on this site is beyond me. I suspect their sales people are rigging the system and logging on to give a false high rating. More

Service might be great here, but the sales experience left a bad taste. We went for a used vehicle but the sales manager wanted us to buy a new one "for about the same price". Supposedly we were getting left a bad taste. We went for a used vehicle but the sales manager wanted us to buy a new one "for about the same price". Supposedly we were getting a GREAT deal as a repeat Darcars customer from years ago. In reality, after 5 hours and signing paperwork, we discovered that neighboring Russell Toyota and R&H Toyota BOTH advertise better pricing and lower interest rates. More

Darcars of Eastern Ave. offer quality work, good prices, friendly employees and informative about the service that is being done at the dealership. It is close-by and able to make Appts. I would recommend friendly employees and informative about the service that is being done at the dealership. It is close-by and able to make Appts. I would recommend this dealership to my friends and family. Great Service Center. Thanks! Jo Ann Russo More

I worked with Lindsey in the service department, she was amazing. She addressed all my concerns regarding my 2005 camry. I pulled my camry into the service lane & was greeted right away by her. She was frie amazing. She addressed all my concerns regarding my 2005 camry. I pulled my camry into the service lane & was greeted right away by her. She was friendly & seemed very knowledgeable about the service work neeed for my camry. I am very happy to see an all woman work crew, its about time! Lindsey made me feel comfortable leaving my vehicle in her hands. Thank you Lindsey! I will recommend this service department to all of my friends & family. More