DARCARS Orange Park Chrysler Dodge Jeep Ram

I’ve purchased quite a few autos in my life from quite a few dealers. Some were good & some were not so good, but this was the worst I have ever experienced. I bought a new Jeep Compass on May 31,2024. It few dealers. Some were good & some were not so good, but this was the worst I have ever experienced. I bought a new Jeep Compass on May 31,2024. It is a very nice car & Jimmy the salesperson & Fred the sales manager seemed very easy to deal with. I agreed to the deal they offered with 2 add-ons. I needed a spare tire kit as one doesn’t come with most new cars, & a cargo area cover. Jimmy & Fred agreed to this & would add to to the car. They brought the car around & wanted me to take delivery right then. I did not have the title to my trade nor my checkbook. They stated I could bring all that back the next day & finalize everything. I looked at the car & it appeared to have been sitting on the lot for awhile & needed washed. They said wait & they would have it washed but I said I would return the next day. I came back & signed the paperwork & went to the car. I looked in the back & no spare tire & no cargo cover. Jimmy said they would have to order those items & it would take a couple days. After calls which were never returned my wife & I stopped in. We were assured they would be delivered within a week & they would have them brought to my house. Called again more than a week later & was told the salesman Jimmy had received them at his home but he was off that week. Later was told Jimmy wasn’t in as he was sick. All this time I received 3 returned calls & only really talked to Fred (never Jimmy) if we stopped in. At one of my stop ins I was told (even though Jimmy had both items at his house) that a cargo area cover is not made for that year car & they were still waiting for them to be delivered. I did receive 1 text from Jimmy & he said he was trying to get a confirmation # & eta. That was on July 15. During the time from when I purchased the car till July 15 I had called over 20 times some went voicemail & some I managed to talk to someone (never Jimmy). I received only 3 callbacks. It is August 11 2024 & still no spare tire. Needless to say my recommendation for this dealership and the people I deal with as less than 0. More

****Update**** 7. 21.24 They can sell a car but they cannot follow up with any sort of customer care or support . So, as long as you don’t get your Jeep serviced here o 21.24 They can sell a car but they cannot follow up with any sort of customer care or support . So, as long as you don’t get your Jeep serviced here or need any work done or help with warranty parts or service, still decent sales people. But won’t make the same mistake twice. A good dealership should be good from the sale through the care and support #DARCARSserviceSUCKS! Next one will be through #FordAutoNation or #Garber in Greencove. More

Pleasant, friendly, and flexible staff. Work hard to get you the vehicle you want at a good trade value! Work hard to get you the vehicle you want at a good trade value! More

I don't usually write reviews, but over the time since I purchased my jeep gladiator from this dealership, my experiences have gone from poor to worse. There was a factory recall and the dealership advised purchased my jeep gladiator from this dealership, my experiences have gone from poor to worse. There was a factory recall and the dealership advised me that the vehicle should not be driven, but I was offered no loaner, so I had to rent a car and was without my jeep for over a month. To be fair, they covered 4 days for a rental. The rest of the time I was without my vehicle. I just had to pick my jeep up, again, I had a 7 am appointment 2 days ago. No one ever called to give me the status of the repair, when I called today, we found that it had not even made it into the shop, even though I had an appointment 2 days prior! We understand that things don't always go as planned, but this has been a pattern from the beginning. I would not advise using this dealership. More

Great place to get a deal and service your car. Stop here before you go any where else. Stop here before you go any where else. More

Had a great experience with buying my Dodge Charger. Excellent service provideby Keith. Will use again. Excellent service provideby Keith. Will use again. More

We had a good experience when we bought our Jeep. Service department is horrible. Waste of tine Service department is horrible. Waste of tine More

I purchased my vehicle April 2021… I’ve brought the vehicle back to service 3 times for the same issue and it still hasn’t been fixed…I had an appointment today 05/13/2022 which I scheduled the end of vehicle back to service 3 times for the same issue and it still hasn’t been fixed…I had an appointment today 05/13/2022 which I scheduled the end of April . When I arrived the appointment was cancelled. They then advised me 6 hours later that they wouldn’t get to my vehicle until the next morning and have no loaner cars. The assistant manager basically said there’s nothing I can do and go get a rental car because they may have my car for longer than tomorrow since it’s not under warranty. I will never buy another car from this dealership More

I’m only give 1 star that’s the lowest but 2weeks ago March 19 Saturday I came in to this place ended up preordering a piece that needed to be installed and was told verbally and on the receipt it would March 19 Saturday I came in to this place ended up preordering a piece that needed to be installed and was told verbally and on the receipt it would take 3 to 5 business . Time passes no phone calls so I decided to call in so on Monday 28 I spoke with a young lady in the parts department she kept me on hold only to come back and say it’s not in so I waited more days and it was no calls and nobody was answering the phones so I decided to go in on Thursday March 31 asking for a refund for service that didn’t happen after saying it a few times one of the gentleman stated oh it’s here by then I wanted my refund the guy was kind enough to locate and speak the manager of my concern after a short brief wait time I was escorted in to speak to the manger who let me no he couldn’t give me back my exact amount because it wouldn’t come up I okayed it since it was .50 cents short and he said it will be back on my card within 24 hours but the next day I had no refund and i forgot to get a receipt so I went in again Friday letting him no I have no refund and need a receipt he told me to hold as he did running around asked me for my email and said give 48 hours and they would email you when your refund is on your card. I’m un happy believing that my refund is not coming. I f I had a receipt to prove it’s coming k would feel comfortable to wait I giving it till Monday if nothing shows up I’m reporting this business I never been somewhere that you don’t give receipt for transactions that’s been done More