DARCARS Orange Park Chrysler Dodge Jeep Ram

Poor example I called the dealership to schedule for a recall. This would have been my first visit here. Izzy, in service scheduled me for Monday at 8am. Well the I called the dealership to schedule for a recall. This would have been my first visit here. Izzy, in service scheduled me for Monday at 8am. Well the problem with this is, I arrived and they were closed due to Labor day. Driving acroos the bridge and it being my only day off this is horrible customer service. More

BEST CAR BUYING EXPERIENCE Dennovan was my salesman he is very knowledgable and honest. He made my purchase painless! I can't thank him enough. I would highly recommend Dennovan Dennovan was my salesman he is very knowledgable and honest. He made my purchase painless! I can't thank him enough. I would highly recommend Dennovan and this dealership. Thanks again Dennovan. YOU ROCK! More

Beware!!!! Bad business practices!!! Blaming games!!👎 We went to buy a used dodge caravan they had advertised $14,999. Our sales rep. was Dennovan Commons. We checked out the van, spoke to him about our t We went to buy a used dodge caravan they had advertised $14,999. Our sales rep. was Dennovan Commons. We checked out the van, spoke to him about our trade in and our cash. The 2006 caravan we were trading in they were only willing to give us $2000, but was not willing to take our $10k. Cash. So we talked it over and he agreed with taking $11,800 in cash with their offer of $2000. for our trade in, yet the blue book valued our trade in @ between $4500.-$4900. We will willing to take the hit on the trade in since he was taking a hit lowing the sales price. This price was to include all fees, taxes, titles,etc!!!!! We repeated the terms several times and Dennoven repeated them and confirmed them with us. We then agreed to go eat while he got the paper work together & got the van cleaned( a soda or something exploded in back of it by previous owner or tester???). I called him after we ate, and he confirmed by phone all was ready for us upon our return to the dealership. When we arrived ,we & Dennovan checked out the van to see it , & it was still filthy!!! He wanted me to go to the back where the cleaners were to explain what they missed??? so I did , and then we went back into the show room. He met me there and we went out to our van where he apologized but still wanted us to sign the new van papers due to their dealerships end of the month constraint . My father was paying cash and did not feel comfortable until van was completely clean.... So since it was now getting close to 6:30pm Dennoven understood and we all (4 of us) agreed to return tomorrow ( Sunday ) @ 1pm to sign papers and take possession of the 2014 dodge caravan. Sunday comes, I call to confirm all is done, Dennovan was very nice & excited to tell us he cleaned it with the cleaning crew to make sure it was done right! So we arrived before 1pm. Dennoven showed us the van & even pointed out a spot of soda drips he missed so he said no worries, drove it to the back while we waited. He took maybe 15 min. Had it back cleaned! We were all excited, so my husband , Dennovan & I took the new van for a test drive! all was great!! So we went to Dennovans desk to go over & sign the papers, as well as make out the check correctly. We did that, and all was smooth.... my dad confirmed with Dennovan on the correct amout to write the check. So the check of $11800.00 was written & trade included $2000.00 , all paper work signed. While waiting we were told we could unload our van stuff into the new van. We waited about 30 min for Dennovan to return.... Only to tell us a mistake was made & it was his fault , he needed another $2000. !!!!! We said the papers were signed and that the agreement had been confirmed several times over 2 days!!! I even have it in writing!!! I asked to speake to the GM. That man would not acknowledge the paper work and only the OTD amout of $13,800. He wanted in a check amout??? I showed him on the paper work where it was written the $11,800 cash, $2000 trade in & that equaled the $13800. Total!!! they tried to change that the words that OTD cost was the cash only??? I told them that is why I checked many times to make sure we were all on the same page!! Then Dennovan admitted he made a mistake , handed my dad the old title to his van and his check back!!! I said I wanted the van & that the dealership should honor the sale as agreed upon with their salesman!!! they told us to call Brian the Used Car GM and he could review it with Dennovan. So I called on this Monday morning, spoke very nicely to him, explained the situation. He said he would get back to us.... He never did, so I called like 2 hrs later only to be left on hold for a good 15 min. Then he said he did not have time to speak to Dennovan, but was about too.... And then tried to tell us we all missed understood the deal!! I told him then his salesman told him a different story then he told us! And Brian said he was giving us more then $2000 for the trade in.. $2900... Plus he wanted $13800. Cash & that's what he told Dennovan..... I. Told him thats not what we were told and he should honor our sales agreement! He then tried to blame us for not understanding and miss communication! I told him we were educated, I had taught School and made sure Dennovan & I as well as my father & husband were on the same page & that Dennovan already admitted to the mistake we just needed Brian to ok it...that this is the first time I have ever had this type of issue buying a car??? I also told him we are a dodge & Jeep family, That we really wanted the van. He then said a lot of folks want that van, and hung up on me! Just for the record, I was calm and not yelling like I got in the dealership the day before! People need to stay away from this place as my experience just showed us they are cheats & Liers! The Navy base papers even recommend or advertise them!! As a military family I will be going to the Navy CU and military contacts to alert them of the bad business practices of this dealership! More

I had the worst experience with this dealership never refer Very poor customer service did not show any concern for the customer at all, lied to us continuously. We were here on Sunday 8/23/15 all papers were c Very poor customer service did not show any concern for the customer at all, lied to us continuously. We were here on Sunday 8/23/15 all papers were completed and asked to come back on Monday 8/24/15. No phones calls were placed to say that there was problem and we arrive they acted like was no info and had us to wait 3 hrs. To tell we could not get it and 1st day we were there we were approved. Treated us with disrespect. More

Unhappy Customer Dealt with the worse salesman ever called Denovan. Lack of respect for the customers to say the least! Taking my business elsewhere. You should do t Dealt with the worse salesman ever called Denovan. Lack of respect for the customers to say the least! Taking my business elsewhere. You should do the same and save your self a headache. More

Requested additional info & piactures of a Challenger Shaker Mr. Commons failed to meet my simple request for additional pictures and info of a CHallenger Shaker sublime green. No calls or contact from him Mr. Commons failed to meet my simple request for additional pictures and info of a CHallenger Shaker sublime green. No calls or contact from him More

Recall for airbags on 300 We took our Chrysler 300 into their service department over the weekend to have the airbag recall fixed and when we picked it back on Monday the air c We took our Chrysler 300 into their service department over the weekend to have the airbag recall fixed and when we picked it back on Monday the air conditioner fan was making an awful sound (which it was not doing this when we dropped it off). My husband and I both called and our Service guy Bobby told us that this was a coincidence And that we would have to pay them a $114 diagnostic fee just for them to look at it. We told them something had to of happened when they were working on the passenger side. He told me they would not look at it unless we paid them the money. My husband took it apart and low and behold their technician dropped a screw into the fan. I would not recommend using their service department for anything. We will never be going back there!!! More

Best car buying experience I've ever had!! This was the best car buying experience I've ever had! Dennovan found the best car for me and my situation along with loan for it. He kept in touch wi This was the best car buying experience I've ever had! Dennovan found the best car for me and my situation along with loan for it. He kept in touch with me throughout the process. He worked hard for me and had me financed in no time, and out the door with no other issues. The last dealership I dealt with 5 yrs ago had me in the showroom for literally 10 hours picking out a car ( I wasn't picky, I just needed a car) and financing. Every step was real quick with Orange Park Chrysler Jeep Dodge. I will totally recommend Dennovan and Orange Park Chrysler Jeep Dodge to everyone!! More

awesome experience purchasing my 2015 Dodge Charger R/T Mike Luven/Salesman and Troy/Finance Manager at Chrysler Jeep Dodge Orange Park in Jacksonville Florida are awesome,very knowledgeable and super frie Mike Luven/Salesman and Troy/Finance Manager at Chrysler Jeep Dodge Orange Park in Jacksonville Florida are awesome,very knowledgeable and super friendly. Awesome experience More

Quick and easy purchase I have purchased several cars in the last few years form Orange Park Chrysler Jeep Dodge. The reason I buy from them is because they give a fair trade I have purchased several cars in the last few years form Orange Park Chrysler Jeep Dodge. The reason I buy from them is because they give a fair trade in value along with the great new car pricing. My sales person Mike Luvene is very knowledgeable and honest. I would highly recommend this dealership. More