DARCARS Nissan

Worst dealer Worst customer service and liers, better stay away from this dealer. I went to see a car and when I was on the phone they gave me different price and Worst customer service and liers, better stay away from this dealer. I went to see a car and when I was on the phone they gave me different price and when I went to dealer driving 2 hours, they are not willing to give me that price. Sales man - Sagun and Manager(Andre Mbassa).They don't know how to treat customers. Strictly don't recommend to this dealer More

Best Dealership I Have Ever Worked With! I have been searching for a car for about five months. I am set to graduate grad school in a few months and I know with student loan repayments, etc. I have been searching for a car for about five months. I am set to graduate grad school in a few months and I know with student loan repayments, etc. it will be difficult for me to shop for a car afterwards. I was very thorough with my search. After leaning towards getting a Chevy Cruze, I visited a Nissan dealership and saw the redesign of the Nissan Sentra and my focus shifted to the Sentra. After getting the run around and dishonesty of the major Nissan dealerships in the region, I finally went to DARCARS and figured I would give it one more go-around before I just gave up and held off my search. I was helped by Jason who after telling him exactly what I was looking for, found a car that matched completely--- really my dream car! . Jason didn't pressure me into buying and he answered any question I had. He listened to me and didnt do the one thing other dealtherships did in the past: get me to settle for a car I would later not be happy with. After two days to think it over, I purchased the Sentra and it was by far the best decision I made! Jason's professionalism and knowledge left me pleasantly surprised. After a few bad experiences with DARCARS in the past, this experience along with the excellent job their collision center did on my Cruze when it was side swiped made me a fan of this company! Sales manager Juan also cared more about the impact shopping around was doing to my credit and negotiated an excellent rate with Nissan. The whole car buying experience took about two 1/2 hours and I honestly can't think of one thing that could be changed. I am relocating to Georgia in a few months but if I am in the market to upgrade my car down the road, I will first look to DARCARS. More

Horrible customer service Save yourself some trouble and buy a car from other Nissan dealership. The finance guy Juan Torres is the the rudest person you will come across. Save yourself some trouble and buy a car from other Nissan dealership. The finance guy Juan Torres is the the rudest person you will come across. More

Nice experience! For me buying a car is not on the top of my list of fun things to do. But with Jason's patience and Todd's generosity, this experience was actually t For me buying a car is not on the top of my list of fun things to do. But with Jason's patience and Todd's generosity, this experience was actually the most comfortable and pleasant one I've ever had when buying a car. More

"We're here to make money" Anytime a manager says this after you asked to speak with him, you should know something is up. I called to make an appointment to have my vehicle Anytime a manager says this after you asked to speak with him, you should know something is up. I called to make an appointment to have my vehicle looked at. When I arrived I didn't get a good feeling about the place. Disorganized, messy, and people seemed confused about what they were supposed to do. I was quoted a $150 diagnosis fee, and when asked to speak to the manager about this, he came across as indignant and dismissive. I just moved to the area, and was looking for a good and trusted relationship. I'll drive further to avoid this service center. Too bad. More

Worst service advisor and service I bought a Nissan Murano 2015 11 months ago, like the most of the people know the car model some recalls plus it had a transmision problem, and the ca I bought a Nissan Murano 2015 11 months ago, like the most of the people know the car model some recalls plus it had a transmision problem, and the car start shake in the middle of the road frecuently absurd after paid 37,000$ you expect problems in a few year but my advisor was the most rude person ever when i went he was so busy that even say sit for cortesy me being 8 months pregnant, after talk for a long period he told you should paid 280$ for engine filter and another things after i paid 380$ prepaid maintenance, and i asked if i need leave the car more than a day nissan will cover rental vehicule he said no! After i call him night time and he told ahh the car is ready no explanation what is been done nothing, i told him that the car have some recalls and he ahh yes but you should know we dont have to advise you about it!!!!! Come back another day we dont have time to do it? He is serious why he is a advisor??? I have to lose another day of work use bus, metro, 8 months pregnant paid 37000$ for the car, i arrive at 8, and they were close, this guy we even told me we are about to close after call me at night, basically Mark Mcallan he can only have your keys and get a payment from you, i will said is a cashier not an advisor! What a employee! More

Never Again!! I leased my Nissan Sentra mid-June. Six weeks later they told me they had made a mistake with the paperwork, and could I come in and sign it again. I I leased my Nissan Sentra mid-June. Six weeks later they told me they had made a mistake with the paperwork, and could I come in and sign it again. I did, and said I was worried that I had not received an invoice for the monthly payments. "Don't worry." Two weeks later I called them again and said I was worried I was getting in arrears. "Don't worry." Two weeks later I contacted the main Nissan Finance Department and was told my account was delinquent and I will be getting a late fee. I called Darcar three times, left messages, and was told they were "too busy" to return my calls. Since then I have spoken four times with the Nissan Customer Service: they say they have asked Darcar several times to call and explain/apologize. They haven't. I will never go there again. More

Great People! A huge thanks to Todd Thompson, the manager and Jason Ku, the sales person for doing all that they could to make sure we got what we were looking for. A huge thanks to Todd Thompson, the manager and Jason Ku, the sales person for doing all that they could to make sure we got what we were looking for. Thank you and your team for everything! We will definitely recommend to our friends! 😄 More

Worst Customer Service I called to be scheduled to have my car tire pressure checked since the light had come on. The receptionist was very rude. I asked her name and she a I called to be scheduled to have my car tire pressure checked since the light had come on. The receptionist was very rude. I asked her name and she asked me why I wanted to know her name, I responded by asking to speak to her supervisor and she told me the supervisor is not in, I then asked to speak to anybody in charge and she transfered me to a guy named Todd? who said he was the sales manager, when I told him what had just happened and to find out why the receptionist was rude he seemed to brush it away like it wasn't a big deal. I just told him that I will look for another DARCARS Nissan to go to if that is how they handle their customers. More

Amazing customer service beyond expectation! I visited a couple of dealerships and was on the brink of giving up until Mr. Jason Ku contacted me, like several others. But the difference with Mr. I visited a couple of dealerships and was on the brink of giving up until Mr. Jason Ku contacted me, like several others. But the difference with Mr. Ku is that I felt a touch of assurance and consideration. So I decided to give it a trial. Even when I had to postpone my initial appointment for family reasons, Mr. Ku did not sound phony or discouraged. I felt like I had a true relationship. I wished i had met a Sales person like Jason Ku years earlier! I am so delighted and love my purchase experience. Kudos Mr. Ku! Kudos Darcars Rockville! May God bless you all! Chris E. More