DARCARS Nissan College Park

worst customer service experience i ever had I experiece the worst customer service ever in this place. Everyone should avoid this guy named Bob.I'm not even sure if he gave me his real name.Took I experiece the worst customer service ever in this place. Everyone should avoid this guy named Bob.I'm not even sure if he gave me his real name.Took them a week and half to give me back my car when they had told me it would be ready in 2 days. Businesses end up wrong at the end for guy like this one.He would not even call me to keep me updated on my car i would have to call everytime and then he would keep on coming up with different days the car was going to be ready. More

We wouldn't go back to this center again We have always gone to this center for service because this is where I also purchased my car. We keep coming back for good service specifically from M We have always gone to this center for service because this is where I also purchased my car. We keep coming back for good service specifically from Maxwell Anderson but we don't see him there anymore. We went to have our car serviced on March 1st. Our experience was awful. The advisor was Naresh Kausal. First they made us wait more than 2 hours which we didn't mind since we didn't have an appointment. Then, they called us to let us know the car was fine, there was nothing wrong with it and gave us the paperwork and the keys. We went out to get our car and found out it was not our car key as another car, a different color and model was lighting up. We came back to let them know they gave us the wrong key and the guy who took them kept saying that was the key we gave him. Our key had keychains and the one he gave us did not. We asked him to go and check for himself till he finally did and saw that the car on the paperwork and the car that belonged to the key he gave us did not match. He actually gave us the wrong report too. That's dangerous because anybody can get your keys and may try to run away with another person's car. We patiently waited for almost another hour till the guy finally came back saying there was a nail on the tire and asked us if we wanted to fix it for $90. We said yes at first but changed our minds. We didn't want to wait any longer as we both came from the night shift. We have had this problem before and we never paid $90 which I think is too much. They brought our car minutes later and we noticed there were some scratches on the right side, the same side they worked on and where the bad tire was. We do this all the time whenever we go to them as we had an experience of them scratching our hood which they gladly offered to fix. We went back in and let Naresh know about the scratches, he said nothing and went back to the shop and brought the mechanic with him and asked him, "Did you do this?" And obviously the mechanic said "No, it wasn't me" to which the Naresh said, "There you go, he didn't do it the car was like that" Out of frustration, we just left. We will never go back to this center! P.S. The cashier people are always great but Naresh and whoever the mechanic is are just terrible. More

Great service Tony always provides courteous service with good explanation of work needed or performed. I would highly recommend him as a service advisor. He greet Tony always provides courteous service with good explanation of work needed or performed. I would highly recommend him as a service advisor. He greets everyone with respect and helpfulness. More

vahid Vahid is great. he is funny and nice. he is very responsible. i highly recommend him. I bought a nissan altima from him and everyone said it was a g Vahid is great. he is funny and nice. he is very responsible. i highly recommend him. I bought a nissan altima from him and everyone said it was a good deal. More

Highly recommend Vahid helped me find the best suiting car for my needs and financial situation. He's very patient and took the time to explain each aspect of the proc Vahid helped me find the best suiting car for my needs and financial situation. He's very patient and took the time to explain each aspect of the process. I would definitely recommend his help to anyone visiting this dealership! More

Mr. Foroutan We recently purchased a new vehicle from this dealership with the help of Mr. Foroutan. We had a great car buying experience with Him. He was very kno We recently purchased a new vehicle from this dealership with the help of Mr. Foroutan. We had a great car buying experience with Him. He was very knowledgable about the vehicles and their features and made our car buying experience enjoyable. I had no trouble with the finance department because Mr. Foroutan was able to work with them, and gave us an unbelievably great deal. Unlike most other car sellers, Mr. Foroutan truly cares about his customers. I HIGHLY recommend him and his dealership. More

Mr. Vahid Mr Vahid is a fantastic man with a great personality. He's confident in his abilities and always goes out of his way to make sure the customer gets th Mr Vahid is a fantastic man with a great personality. He's confident in his abilities and always goes out of his way to make sure the customer gets the right car to suit their needs. I always reccomend him to friends and family. More

Review Vahid is super nice!!! He found me the best deal. helped me understand everything since I wasn't familiar with the steps of financing a car. Everythin Vahid is super nice!!! He found me the best deal. helped me understand everything since I wasn't familiar with the steps of financing a car. Everything went pretty quick and straight forward. Highly recommend him. Very nice guy ! More

Worse customer service I had an appointment with one of their dealer: Matthew. First of all, when I get there, they were unable to find that guy. So, they made me seat in I had an appointment with one of their dealer: Matthew. First of all, when I get there, they were unable to find that guy. So, they made me seat in the lobby for almost 30 min. There were other dealers available. None of them didn't really care about customers. No greetings, Rare smiles (Example: John Massaquoi). I waited 45 mins before leaving and NO ONE cared. Folks, don't go there! there are better dealerships who will make you feel really comfortable and value you as customers. Orkido 301-917-4530 More

finance guy We went to look for a new car for my mother they switched us to 4 different people. We moved from desk to desk several times. Test drove and came bac We went to look for a new car for my mother they switched us to 4 different people. We moved from desk to desk several times. Test drove and came back to do credit report. After doing credit report came back with excellent credit and they took us into see the finace guy. While sitting with him went over numbers and Interest Came back with a crazy Interest rate we wasn't looking to spend. said the rate had to do with the rebates on vehicle. Then I was ready to leave when he then said to me sit down, listen and you don't understand. After that I was really ready to go. No man should tell a grown adult to sit and listen to anything you are not working with your child. After that I will look for another nissan dealer to work with as I will not be spoken to or dealt with as a child. Also I can't believe that I actually purchase my vehicle from here. I will never return in the future for purchase or service with them. More