DARCARS Nissan College Park

Horrible customer service If I could give this place negative stars I would. My ordeal with DARCARS Nissan College Park was one of the worst customer service experiences I have If I could give this place negative stars I would. My ordeal with DARCARS Nissan College Park was one of the worst customer service experiences I have ever had. From the day I took my vehicle to that location to be repaired I was consistently appalled at the sheer lack of care, attention, and respect that I received throughout the three months that my car was in their hands. It was almost impossible to get ahold of anyone in the Service department, and only when I physically went into the location to talk to someone did I [barely] get the time of day. (Even then, the staff was combative and often times flat-out rude.) Then, instead of trying to find a solution to my situation they attempted to sell my a new car at an exorbitant cost. Based on the absolutely appalling way that we have been treated throughout my ordeal with DARCARS, my recommendation is that no one should buy or have their vehicle serviced at this dealership. More

Excellent I worked with John Massaqoui who was the best salesman I ever had. He was straight to the point and did not play the old sneaky car salesman. He res I worked with John Massaqoui who was the best salesman I ever had. He was straight to the point and did not play the old sneaky car salesman. He researched the absolute best deal for my unfortunate situation and for that i am more than thankful. More

Bad service I had left my New car there because I was having some issues with it .A couple days later they called and said that they had crashed my New car and th I had left my New car there because I was having some issues with it .A couple days later they called and said that they had crashed my New car and that they were not responsible for what had happened .Also that it was my problem if I wanted it to get fixed . The manager Tony does not care about his clients he only cares about how much money he is going to make . More

Malísimo todos los servicios Yo compré carro no recomiendo este lugar primero me dieron un vin de carro equivocado luego que mi registration está cancelado ellos no mandaron la in Yo compré carro no recomiendo este lugar primero me dieron un vin de carro equivocado luego que mi registration está cancelado ellos no mandaron la información al MVA y lo traje al dealer e el tiempo que estuvo ahí me dijeron que iban a arreglar lo de registration con el MVA lo chocaron ahí en el dealer ellos y me dijeron que me lo iba a arreglar como es posible si yo estoy pagando un carro nuevo yo compré un carro nuevo no compré carro chocado son unos irresponsables More

Great service Eddie Jorge was fantastic. His hard work and attention to detail was outstanding. He helped us to get a great deal done. We recommend him and Tony (sa Eddie Jorge was fantastic. His hard work and attention to detail was outstanding. He helped us to get a great deal done. We recommend him and Tony (sales mgr) highly. More

Bad Customer service Very bad experience with a sells manger Bruno Rodriguez in Darcars Nissan of college park MD. After spending more than 3H on 3/30/18 to get a price fo Very bad experience with a sells manger Bruno Rodriguez in Darcars Nissan of college park MD. After spending more than 3H on 3/30/18 to get a price for my co-worker Nissan Murano, we make a counter offer to make a deal but the response(reaction) from the sells person was unspeakable. Thanks for westing our time for nothing. I have bought my Nissan Altima 2016 in 2016 from passport nissan marlow heights MD. Organized, respectful to what you offer. More

Worst dealership ever Darcars does not stand by there work. The service advisor was outstanding and tried to help but service tech does not do a through look over the vechi Darcars does not stand by there work. The service advisor was outstanding and tried to help but service tech does not do a through look over the vechiles and will miss major issues. I recommend you go to another dealer to service your car l. Customer experience is horrible outside of service advisor. Arguments will occur and service manager has always been none corporative. Sales is no better at this dealer and they will not stand by the products and up sell instead Orlando taking ownership for issues More

he is very helpful and nice person to deal with because of good service and treat like brother or family , their customer service is great and welcome is awesome ,I will every time be their for serv because of good service and treat like brother or family , their customer service is great and welcome is awesome ,I will every time be their for service More

worst customer service experience i ever had I experiece the worst customer service ever in this place. Everyone should avoid this guy named Bob.I'm not even sure if he gave me his real name.Took I experiece the worst customer service ever in this place. Everyone should avoid this guy named Bob.I'm not even sure if he gave me his real name.Took them a week and half to give me back my car when they had told me it would be ready in 2 days. Businesses end up wrong at the end for guy like this one.He would not even call me to keep me updated on my car i would have to call everytime and then he would keep on coming up with different days the car was going to be ready. More

We wouldn't go back to this center again We have always gone to this center for service because this is where I also purchased my car. We keep coming back for good service specifically from M We have always gone to this center for service because this is where I also purchased my car. We keep coming back for good service specifically from Maxwell Anderson but we don't see him there anymore. We went to have our car serviced on March 1st. Our experience was awful. The advisor was Naresh Kausal. First they made us wait more than 2 hours which we didn't mind since we didn't have an appointment. Then, they called us to let us know the car was fine, there was nothing wrong with it and gave us the paperwork and the keys. We went out to get our car and found out it was not our car key as another car, a different color and model was lighting up. We came back to let them know they gave us the wrong key and the guy who took them kept saying that was the key we gave him. Our key had keychains and the one he gave us did not. We asked him to go and check for himself till he finally did and saw that the car on the paperwork and the car that belonged to the key he gave us did not match. He actually gave us the wrong report too. That's dangerous because anybody can get your keys and may try to run away with another person's car. We patiently waited for almost another hour till the guy finally came back saying there was a nail on the tire and asked us if we wanted to fix it for $90. We said yes at first but changed our minds. We didn't want to wait any longer as we both came from the night shift. We have had this problem before and we never paid $90 which I think is too much. They brought our car minutes later and we noticed there were some scratches on the right side, the same side they worked on and where the bad tire was. We do this all the time whenever we go to them as we had an experience of them scratching our hood which they gladly offered to fix. We went back in and let Naresh know about the scratches, he said nothing and went back to the shop and brought the mechanic with him and asked him, "Did you do this?" And obviously the mechanic said "No, it wasn't me" to which the Naresh said, "There you go, he didn't do it the car was like that" Out of frustration, we just left. We will never go back to this center! P.S. The cashier people are always great but Naresh and whoever the mechanic is are just terrible. More