DARCARS Nissan College Park

Yesterday I came in for routine maitenance and was assisted by another salesman (I usually work with Ali Basma). I was not very pleased with the service. The Sales manager Kevin Fluke stepped in and c assisted by another salesman (I usually work with Ali Basma). I was not very pleased with the service. The Sales manager Kevin Fluke stepped in and corrected my issues. This morning I received a call from Ali Basma who followed up on my service and gave me etail on other services I needed to have done right away. I came in Ali handled everything. I absoulutely reccomend Ali to anyone. He always goes the extra mile and gives great pointers on making sure your car is well maintained. AWESOME. -Keiana Scott More

Every since I purchased my vehicle Mr. Basma has been the one to service my vehicle. I am hearing impaired and he has taken the time with me each time I came into the shop to get my vehicle serviced. I told one to service my vehicle. I am hearing impaired and he has taken the time with me each time I came into the shop to get my vehicle serviced. I told everyone I know that has the type of vehicle and highly recommend him to everyone. Hopefully you would get more people like Mr. Ali Basma. Sincerely, Earnestine Coleman More

I usually hate going to get my car serviced, but when I went to get me 100,000 mile check up, Levi was very speedy and made me feel like he wanted to help me get the best deal while getting me out of there went to get me 100,000 mile check up, Levi was very speedy and made me feel like he wanted to help me get the best deal while getting me out of there. Peole usually have no sense of urgency and friendliness so I was happy about that. Also the woman at the register, whom I did not get her name was also very friendly and efficeint. I got my car back quickly and my car was even washed. Im a happy camper. More

My experience at Darcars has always been excellent. If they know that I need to sit with my car, they make every effort to get me in and out quickly! My favorite Service Advisor is Ali, he has always mad they know that I need to sit with my car, they make every effort to get me in and out quickly! My favorite Service Advisor is Ali, he has always made sure that I understand what needs to be done to my car and always tries to accomodate my requests. He is a great addition to Darcars! India Perkins More

My MIL and temperature indicator lights came on. I called and spoke with Ali. They were able to tell me the problem almost immediately. The service would take a day and a half but Ali arranged a rental car. and spoke with Ali. They were able to tell me the problem almost immediately. The service would take a day and a half but Ali arranged a rental car. He kept me posted on the status of my repairs and provided great customer service. My car was returned to me spotless and the AC worked great with no indicator light warnings. Ms. Bundy More

Before going to the dealership we had already picked out the car we wanted, but John and John made sure that the car was washed and ready for us when we were there. We drove past 4 VW dealers to come to DA the car we wanted, but John and John made sure that the car was washed and ready for us when we were there. We drove past 4 VW dealers to come to DARCARS because they had the exact model we wanted and it paid off. We've had issues with the local VW dealers and to be honest it didn't seem like that wanted out business. Manager John gave us a fair price and worked with us to get a good number on our trade that my wife had an emotional attachment with. Derrek (the Finance Manager) was friendly, professional and timely when we were in his office. I can't speak for how the entire process works because we had already picked out the car we wanted, but everything else was smooth and unpainful. If you're seriously interested in a VW I would reccomend giving DARCARS a chance to earn your business. More

Levi was very professional and the work was completed as requested. I was also assisted by Zak. I am pleased with the outcome and shall return. requested. I was also assisted by Zak. I am pleased with the outcome and shall return. More

Ali is a gem. His Customer Service skills are excellent. He is thorough, polite and always very helpful. He is an asset to the dealership. He is thorough, polite and always very helpful. He is an asset to the dealership. More

This was my first trip to this dealership, unfortunately my AC went out in my car and my usual dealership didn't have any appointments available right away. I took a chance going to DARCARS and was pleasan my AC went out in my car and my usual dealership didn't have any appointments available right away. I took a chance going to DARCARS and was pleasantly surprised. It was easy to make an appointment and as soon I got there I was attended to immediately. Ali took his time explaining the process to me and went into vivid detail about what was wrong with my car and what needed to be done. He also provided me with water and snacks and made sure I was comfortable while I waited for it to be finished. When the price was fully quoted, he worked with me to make sure it was something my wallet could handle, which I appreciated immensely. Unfortunately, parts had to be ordered so my car couldn't be fixed that same day. I brought it back the following week and Ali set me up with a rental and everything went smoothly. Even when my car was finished and I was unable to pick it up the same day because I had sprained my ankle and couldn't drive, he was understanding and compassionate. Some places might have insisted I picked up that day since I had a rental. My car is fixed now and I couldn't be happier with the service I was provided. Thanks Ali! Leisel More

I have been a DARCARS costumer for a long time; this is my second car that I purchased from DARCARS. And every time I came in to the dealership Ali has been beyond helpful. And he goes out of his way to ma my second car that I purchased from DARCARS. And every time I came in to the dealership Ali has been beyond helpful. And he goes out of his way to make sure my car has been serviced well. Ali took time to explain each service being done to my car in a way I could understand. Overall Ali is always doing his job professionally. More