DARCARS Nissan College Park

I brought my car in for servicing. The inspection revealed that I needed new fron brake pads and rotor. He called me and said it wasn't in stock, that he had to order it. I gave him the okay to order revealed that I needed new fron brake pads and rotor. He called me and said it wasn't in stock, that he had to order it. I gave him the okay to order. So I went in to pick up my car expecting that I had to reschedule to get the brakes put in and worry about how I'm going to schedule it into my busy week. Ali told me it was done, then I asked " are you talking about the brakes?" He said "yes." I was shocked, he told me that although the didnt have the part, he placed a call to other dealers in the area to see if they had the part and they did. So he got it taken care of on the same visit as my service visit. And I believe that he went above and beyond to help me get it taken care of ASAP. In addition, upon leaving I requested that if it would be possible to vacuum and wash my car and he personally took care of it. Ali is a great service advisor :) Morinatu Adeniyi More

My Service Advisor Mr. Ali Basma, along with the service manager Mike and the service parts personal always provide excellent customer service. I teach customer service and know what one should expect and manager Mike and the service parts personal always provide excellent customer service. I teach customer service and know what one should expect and receive. My DARCARS Nissan/Volkswagen dealership's service department is on top of it and one of the best! More

I am pleased with the attention and customer satisfaction provided by Mr. Ali Basma. He is very knowledgeable, resourceful and pleasant with customers. Thank You provided by Mr. Ali Basma. He is very knowledgeable, resourceful and pleasant with customers. Thank You More

During my last oil change I was told I had to have my front brakes replaced in addition to my two front tires. I knew I'd have to replace my tires but I was really thrown with the brake job and was scare front brakes replaced in addition to my two front tires. I knew I'd have to replace my tires but I was really thrown with the brake job and was scared of the price. I normally work with Zack and he's terrific -- he makes sure I get the service I need, answers all my questions, he's extraordinarily kind, patient, and good at explaining everything. This time I went through Ali and he too is very special. He explained everything thoroughly, calmed my fears and made sure I got the best price. I'm so grateful to Ali for his consideration and kindness. He even procured a rental for me as they needed to keep my car the entire day, and paid for it! John Martinez did the auto work and he was amazing! He explained everything that I needed and took time away from his job to talk me through what I needed and he also calmed me down and said it'd be ok. John, Ali and Zack will continue to be the model for what I expect from an exceptional car dealer and I look forward to working with them in future. I can't say enough good things about these three employees - they're the best of the best and I hope Darcars Nissan acknowledges them for their awesome customer service!!! More

My name is Tamika Hooker I own a Volkswagen 2011 Jetta. I am giving this rating because Ali is great he always gets me in and out in a resonable amount of time!!! He is also a great person, always cheerful! am giving this rating because Ali is great he always gets me in and out in a resonable amount of time!!! He is also a great person, always cheerful! More

Ali Basma is an exceptional Assistant Service Manager! I have been going to him for two years straight and would always work with him only. He possesses great customer service skills, very knowledgable in c have been going to him for two years straight and would always work with him only. He possesses great customer service skills, very knowledgable in car maintanence, proactive(gets answers & the job done immediately), clear speaking skills and always displays a warm aura and bright smile! I am a dedicated Darcars customer because of the quality of cars as well as customer service!! More

Today my car was repaired at Darcars, and as usual, Ali Basma provided excellent customer service! Ali always gives me a detailed description of the needed repairs and the cost. He keeps me informed on the Basma provided excellent customer service! Ali always gives me a detailed description of the needed repairs and the cost. He keeps me informed on the progress of the repairs, and my car is always delivered within the projected timeframe. Ali is polite, professional, and extremely accommodating. He is a valuable asset to Darcars. Thank you Ali. More

I keep bringing my maxima for service at Darcars because of Ali and the wonderful customer service he provides to his customers. He is very polite and knowledgable and makes sure everything is done in a tim of Ali and the wonderful customer service he provides to his customers. He is very polite and knowledgable and makes sure everything is done in a timely manner. Being that i am not that knowlegdeable about cars, Ali walks me through the entire process and makes sure I understand what I need to know about what's getting fix and why it's getting fixed. i never feel like i am being pushed to get some service i don't need like i have felt when visiting other service centers.His great attitude and excellent customer service skills have earned him plenty of return customers me being one of them. Overall quick, efficient and excellent service! STELLA. More

Ali was very helpful with assisting me with the preparations necessary for my journey to school with my car. I informed him that I would be traveling to Atlanta, GA from Maryland for the school ye preparations necessary for my journey to school with my car. I informed him that I would be traveling to Atlanta, GA from Maryland for the school year and he made sure my car was in top shape. -Shaquetia Butler (Daughter of Marquetia Taylor) More

My car unfortunately broke down and I had to have the engine replaced. Well I wasn't in the best spirits to hear that from the dealership so I thought my experience at VW would be dreadful. However, I h engine replaced. Well I wasn't in the best spirits to hear that from the dealership so I thought my experience at VW would be dreadful. However, I had the pleasure of being helped by Ali Basma and was very pleased with his kind and courteous manner. He helped me with any questions I had and always followed up with any information on my service. Ali made sure that I got the best service at the best price and I am thankful he was my service advisor. ~Temi More