DARCARS Nissan College Park

I went there for a 2008 Nissan Sentra. At first the buying experience was nice, process was a bit long, especially with me putting down 20% with a decent credit score, but the sales person and certainl buying experience was nice, process was a bit long, especially with me putting down 20% with a decent credit score, but the sales person and certainly finance manager appeared to be nice. Turns out they didnt thoroughly inspect the vehicle and when I went in for a service appointment during the 30day warranty for them to fix the issue with the car not starting, they tried to convince me to wait until my car's warranty kicked in. Also, as we were wrapping up the sale and I am on my 19th hour between work and buying the car, they tell me about some minor cosmetic issues that was noticeable once they brought the car into the garage for cleaning. I then asked them to fix (too late, but we'll write a voucher for it to be fixed). None of this was ever done after a few attempts. I do assume some responsibility for accepting this mess as a consumer, but you live and you learn. I hope no one as vulnerable and new to the car buying process as I was will ever be taken advantage of by them. Obviously as a consumer, you should do your homework, but you should also expect these businesses to honor their commitments. I am now in the process of getting a new nissan after dealing with the headache of this lemon they sold me. PS I took the car for 60K service to Koons and they pointed out that this car should and would have never passed their inspections. More

Ali was extremely helpful when I had my car serviced recently. His charming personality and humor make what could be a very stressful situation much more bearable. He really cares about his customers recently. His charming personality and humor make what could be a very stressful situation much more bearable. He really cares about his customers and their cars. Ali is definitely a bright light in the Service Department at Darcars. More

Mr. Ali's excellent service has created a new standard for the car industry as a whole. He cares for EVERY SINGLE customer with a personal determination to see them safe on the road, pleased with the serv for the car industry as a whole. He cares for EVERY SINGLE customer with a personal determination to see them safe on the road, pleased with the service they've received, and happy that they've met someone at the dealership who cares so much about them. He is a wonderful man, whose kindheartedness overflows into his service to customers. He is patient and takes the time to explain to customers what's wrwong with their vehicle and how he can help them fix it. Knowing that Mr. Ali is always available to assist me with any car need I have relieves me of so much stress. He is a GEM to Volkswagen and to every customer that has the pleasure of meeting him! -Jasmin J. More

MR ALI ALWAYS GOES THE EXTRA MILE TO MEET OUR NEEDS. HE HAS A GREAT PERSONALITY AND HE'S ALWAYS FUNNY AND IN A GOOD MOOD. TAKING YOUR CAR TO A DEALERSHIP FOR SERVICE CAN BE A HASSLE BUT THANKS TO HIM IT' HAS A GREAT PERSONALITY AND HE'S ALWAYS FUNNY AND IN A GOOD MOOD. TAKING YOUR CAR TO A DEALERSHIP FOR SERVICE CAN BE A HASSLE BUT THANKS TO HIM IT'S ALWAYS A PLEASANT EXPERIENCE FOR US. THANK YOU,MR ALI, FOR CARING!!!!! More

When I went to the dealer I was expecting to pay a whole lot more than I did. The customer service given by Mr. Basma was very professional and I couldn't have asked for better customer service. He made sur lot more than I did. The customer service given by Mr. Basma was very professional and I couldn't have asked for better customer service. He made sure I had a car to drive while mine was being worked on. I definitely would recommend this service station for any Volkswagon. Ryisha Cook More

Great, no hassle service. I had two recalls and a warranty covered part taken care of at no cost to me. Great customer service! I would go here again. warranty covered part taken care of at no cost to me. Great customer service! I would go here again. More

This Dealership provides great customer service with the help of Ali Basma. Ali shows true concern and values his customers. Assuring quality service without the hassles and confusion is best delt by Ali. E help of Ali Basma. Ali shows true concern and values his customers. Assuring quality service without the hassles and confusion is best delt by Ali. Everytime i come into Darcars i head straight for Ali because he does his job well, and he has a great personality. I keep his card handy in case of future issues with my car,and it feels great to have that connection with a service representative. Thanks Ali! Megan Lee More

My car is less than a year old, and these lights came on that indicated I had tire problems or other operational issues. It was pretty scary. I called Ali from work because this was the closest Nissan servi that indicated I had tire problems or other operational issues. It was pretty scary. I called Ali from work because this was the closest Nissan service place. He immediately told me to come in after work. I wound up leaving the car for a complete check and getting an Enterprise rental. It turned out that nothing was wrong, and it all had to do with someone else not setting those emergency lights correctly. Ali kept in touch every step of the way to tell me they were making sure it was ok. And then he washed it. I believe he HAND washed it. I had some strange goopy stuff stuck to parts of the car, and he removed it. After all this, I returned the next day and there was no charge. Not for the rental, or their time. I was just floored. The service here is exceptional. I've never seen ANYTHING like it. I'll be back for sure. - Lena Etzkin More