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DARCARS Lexus of Silver Spring

Silver Spring, MD

4.7
1,725 Reviews

2505 Prosperity Terrace

Silver Spring, MD

20904

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Showing 1,725 reviews

August 31, 2018

My new NX 300 After talking to Layla, driving the NX300, discussing the right price and being presented with the right color, I was sold. Love my new SUV More

by Desmond2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Layla Pouya, Nora Cruz
Sep 04, 2018 -

DARCARS Lexus of Silver Spring responded

We are so happy to hear it! Enjoy!!

August 31, 2018

Horrendous service 10k mile service: They called and said it was ready for pick up, however, I still had to wait almost 2 hours once I arrived which is ridiculous. I ha More

by AcuraTL05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Villatoro
Sep 07, 2018 -

DARCARS Lexus of Silver Spring responded

We are sorry that you feel this way about your service experience with us. It appears as though the promise time was set incorrectly by our appointment team. Our appointments run between 1.5 - 2 hours. Very rarely are cars in and out in less than an hour for scheduled maintenance. Again, we apologize

Sep 07, 2018 -

AcuraTL05 responded

I have no problem with a longer service time but there is no communication between the store and the appointment team in Rockville. your appointment team needs extra training to provide customers with accurate information. You are essentially doubling the time they provided and wasting customers time. On top of that, I made an appointment unneccessarily since no one was aware that my tires couldn't even be rotated until the day of.

August 31, 2018

Treated as a friend We came to the dealership just to get information for a Lexus RX. But after talking to Joel, we decided to get the car on the same day. We can feel hi More

by tph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Araojo
Sep 04, 2018 -

DARCARS Lexus of Silver Spring responded

Thank you!

August 29, 2018

Thanks, Bayo! Excellent service from Bayo Ojo. Highly recommend. It was a pleasure doing business with Mr. Ojo and his team at Lexus of Silver Spring. Thanks. More

by Mr. S
Recommend Dealer
Yes
Employees Worked With
Bayo Ojo
Aug 30, 2018 -

DARCARS Lexus of Silver Spring responded

Thank you for the review and for choosing Lexus of Silver Spring!

August 28, 2018

Return customers Purchased a car from this dealership 14 years ago. The car was terrific and the excellent service kept it running strong all this time. We were happ More

by happycamper1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Layla Pouya, Andris Bergholcs
Aug 29, 2018 -

DARCARS Lexus of Silver Spring responded

Thank you for being such a loyal Lexus of Silver Spring customer. We appreciate it so much and thank you for the review and the feedback!

August 25, 2018

Gentleman Its our second time to lease a car with Lexus. Joel helped us select the ES good for us. He was very helpful and very honest. I highly recommend him. More

by annie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Araojo
Aug 27, 2018 -

DARCARS Lexus of Silver Spring responded

Wonderful! Thank you!

August 25, 2018

Great Service I worked with Ernest on the Fourth of July and he was amazing! He was super patience and showed me all of the features and capabilities on both an RX More

by Monylove
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daji Cummings, Ernest Freeman
Aug 27, 2018 -

DARCARS Lexus of Silver Spring responded

Thank you so much!

August 25, 2018

Nimitz was excellent to work with !!!! Nimitz is very knowledgeable about the products he sells. He spent a lot of time with us and answered all our questions. We enjoyed our experience w More

by RX Owner
Recommend Dealer
Yes
Employees Worked With
Nimitt Arora
Aug 27, 2018 -

DARCARS Lexus of Silver Spring responded

We are so glad you enjoyed your experience!

August 25, 2018

Pleasant car buying experience - that's saying alot I had been looking for a specific model and features. Spotted it on the dealer's website and stopped in. When my first contact realized he wouldn't be More

by DieterP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bayo Ojo, Godfrey Ukwandu, Nora Cruz
Aug 27, 2018 -

DARCARS Lexus of Silver Spring responded

Wonderful! Thank you!! Enjoy your new car!

August 24, 2018

A great car buying experience The experience in buying a vehicle from Lexus of Silver Spring Dealership was outstanding and pain free. My Sales Consultant Mr. Bayo Ojo was informan More

by jules91
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bayo Ojo, Sally Morshed
Aug 24, 2018 -

DARCARS Lexus of Silver Spring responded

Wonderful and thank you!

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