DARCARS Lexus of Silver Spring
Silver Spring, MD
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My new NX 300 After talking to Layla, driving the NX300, discussing the right price and being presented with the right color, I was sold. Love my new SUV After talking to Layla, driving the NX300, discussing the right price and being presented with the right color, I was sold. Love my new SUV More
Horrendous service 10k mile service: They called and said it was ready for pick up, however, I still had to wait almost 2 hours once I arrived which is ridiculous. I ha 10k mile service: They called and said it was ready for pick up, however, I still had to wait almost 2 hours once I arrived which is ridiculous. I had to take off work for this and it is extremely inconvenient when I have to wait for an additional 2 hrs after service was supposedly complete already. Why would you call the customer to let them know the car is ready? It took them almost 4 hours for a simple service. They kept giving me excuses and the run around as to why it wasnt ready. 15k mile service: I was leary of another service appointment at location due to my last experience and I was right. I was told over the phone when I scheduled the appointment that service would be 1 hr if I waited around car wash included. I was told upon my arrival for service that it would take 2 hours with the wash and 1 hr 15 min without the wash. I had my 1 yr old with me so any additional time and last minute change in plans don't work with her schedule and our plans. Then I was told my back tires are larger than the front so they cant do a tire rotation which is the entire purpose of the 15k mile service. Why wasnt this info in the system when I scheduled this appointment? The service manager blamed it on the Rockville call center and mentioned that it's something they're trying to work on. As a customer, I could care less where and whom I spoke to and where its's located. This was a waste of time and the lack of communication at this location doesnt exist. The employees never act like they care or take any responsibility for their crappy service. More
Treated as a friend We came to the dealership just to get information for a Lexus RX. But after talking to Joel, we decided to get the car on the same day. We can feel hi We came to the dealership just to get information for a Lexus RX. But after talking to Joel, we decided to get the car on the same day. We can feel his honesty and sincerity. And he did gave us a great deal. More
Thanks, Bayo! Excellent service from Bayo Ojo. Highly recommend. It was a pleasure doing business with Mr. Ojo and his team at Lexus of Silver Spring. Thanks. Excellent service from Bayo Ojo. Highly recommend. It was a pleasure doing business with Mr. Ojo and his team at Lexus of Silver Spring. Thanks. More
Return customers Purchased a car from this dealership 14 years ago. The car was terrific and the excellent service kept it running strong all this time. We were happ Purchased a car from this dealership 14 years ago. The car was terrific and the excellent service kept it running strong all this time. We were happy enough that we just purchased two new cars from the same dealership. Very happy with the sales process, the fair price, and look forward to continuing the service relationship when we need it. More
Gentleman Its our second time to lease a car with Lexus. Joel helped us select the ES good for us. He was very helpful and very honest. I highly recommend him. Its our second time to lease a car with Lexus. Joel helped us select the ES good for us. He was very helpful and very honest. I highly recommend him. More
Great Service I worked with Ernest on the Fourth of July and he was amazing! He was super patience and showed me all of the features and capabilities on both an RX I worked with Ernest on the Fourth of July and he was amazing! He was super patience and showed me all of the features and capabilities on both an RX 350 and NX. I was very indecisive about the colors, but he also helped me narrowed my choices. I would recommend Ernest to anyone. Go see him! More
Nimitz was excellent to work with !!!! Nimitz is very knowledgeable about the products he sells. He spent a lot of time with us and answered all our questions. We enjoyed our experience w Nimitz is very knowledgeable about the products he sells. He spent a lot of time with us and answered all our questions. We enjoyed our experience working with him. More
Pleasant car buying experience - that's saying alot I had been looking for a specific model and features. Spotted it on the dealer's website and stopped in. When my first contact realized he wouldn't be I had been looking for a specific model and features. Spotted it on the dealer's website and stopped in. When my first contact realized he wouldn't be able to help me, he gladly handed me over to Boya. The sales department worked with us to meet an advertised price elsewhere. All of this speaks volumes about the Pre-owned Sales department. Boya was particularly easy to work with. He answered all of our questions and worked with us on price. He never pressured or cajoled. I always felt as if he had our best interests in mind. Nora Cruz of the Finance department also made the process easy. She made sure to explain each step and was very patient answering our questions and making it seem as if she had heard them for the first time (although I am sure she has heard them hundreds of times). More
A great car buying experience The experience in buying a vehicle from Lexus of Silver Spring Dealership was outstanding and pain free. My Sales Consultant Mr. Bayo Ojo was informan The experience in buying a vehicle from Lexus of Silver Spring Dealership was outstanding and pain free. My Sales Consultant Mr. Bayo Ojo was informantive, knowledgeable and very professional....He was very helpful in making sure I would be able to purchase my vehicle of choice with great satisfaction... Mr. Ojo's assistance and perseverance was beyond average... Ms Sally Morshed in the Financing Department was very professional, knowledgeable and a mere pleasure to conduct business with. Ms Morshed made paper documenting a breeze and effortless. Overall, I have been very pleased and confident with my 2018 Toyota purchase... More