
DARCARS Lexus of Silver Spring
Silver Spring, MD
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BUY FROM AJAY I've been buying cars from Ajay for several years and won't go anywhere else. He always takes care of me and provides me with the very best service. I I've been buying cars from Ajay for several years and won't go anywhere else. He always takes care of me and provides me with the very best service. If you are looking for a Lexus, buy from Ajay!! You won't be disappointed. More
Fantastic Experience I always stay in the Lexus Family. Bought 2019 Lexus, Yesterday. Ulrick Ulcenat , Certified Executive Sales Consultant was the BEST. Knowledgeable, I always stay in the Lexus Family. Bought 2019 Lexus, Yesterday. Ulrick Ulcenat , Certified Executive Sales Consultant was the BEST. Knowledgeable, Courteous, Professional, Patient, I had a lot of questions, car has lots of bells/whistles, he explained each one, took about an hour. He gased my new car up and I was gone. Bravo! Cheers! to Ulrick Ulcenat & Lexus of Silver Spring. More
Magic Happened!- Marla I visited Lexus of Silver Spring a few days ago searching for a pre-owned GX460 to replace my ancient automobile. When I walked into the dealership, I visited Lexus of Silver Spring a few days ago searching for a pre-owned GX460 to replace my ancient automobile. When I walked into the dealership, Mr. Isaac Okebugwu met me with a smile and warm greeting. He was very patient, listened to my requirements and presented me with several selections and test rides. I then changed my mind and was desiring a new automobile instead. I did not see anything on the lot that met my requirements but magically, Mr. Isaac searched his database and found me a new GX460, EXACTLY meeting my specifications! It also was driven over to the dealership in less than 15 minutes! That was magical!! I want to thank Mr Isaac for his resourcefulness, professionalism and patience through the entire process. He is fantastic!! More
RUN FAR AWAY!! It has been two months since I purchased (cash) a pre-owned Lexus from Darcars Lexus of Silver Spring. This car is still not mine however, there has b It has been two months since I purchased (cash) a pre-owned Lexus from Darcars Lexus of Silver Spring. This car is still not mine however, there has been no title issued, no tags transferred and no warranty information in my name. I am driving around in a car I do not own and paying insurance. I have been repeatedly emailing and calling with no results everyone from the manager(s) to finance to anyone who will listen. In the excitement and confusion of the purchase I do not have a registration either. The state of MD is not happy and is threatening to suspend my license. I have spent HOURS heading into DAYS trying to get a resolution. No return phone calls. One email from someone on the new car side saying sorry for my trouble. This is my second Lexus; I have been to many Lexus dealerships Salesperson Bayo -no help, Finance James Wang - no return calls or emails - also pledged to help BILLY KARAGIORGIS - no acknowledgement of phone call or multiple emails - KISCOTT GANU no reply to emails, Trevor Warwick, GM no reply, Chris Santiago Finance - no return calls or reply to emails despite his assurance to help. i have written 7 on Your Side. I live near Frederick so Silver Spring is not exactly on my way to anywhere. Stay away from this dealership - they give car buying a bad name!! More
Succinct, Professional Sales Service Sam, the Salesperson, and Jose in Finance provided excellent service. I informed Jose of my payment constraints and my desire to reach a deal quickly Sam, the Salesperson, and Jose in Finance provided excellent service. I informed Jose of my payment constraints and my desire to reach a deal quickly. He met my requirements. Sam answered my questions and offered to follow up on future issues, if needed. More
Awesome Experience I must write about my recent experience at Lexus of Silver Spring where I purchased my certified pre-owned RX350. It was time for me to let go of my I must write about my recent experience at Lexus of Silver Spring where I purchased my certified pre-owned RX350. It was time for me to let go of my previous Lexus RX330 that served me well for 14 years. You know how you usually dread going to the car dealership because you know it’s going to be a long day. All that back and forth negotiating can wear you down. I was pleasantly surprised with my car salesman, Bayo who was attentive and willing to work with me from the beginning. He made sure to address all my concerns and he made sure I received a fair deal in the end (with some negotiating of course, but nothing crazy). I arrived there later in the day at around 5pm and they close at 8pm. He never rushed and he took his time. He made sure I was happy in the end. I was driving away in my new vehicle by 8:30pm. Not only was Bayo amazing, but my finance guy Chris was also amazing. He’s a whiz with numbers. I told him the numbers that I wanted to work with and he did his magic and made it happen. Both gentleman were also very kind and personable. I did a whole lot of laughing and smiling through the whole process. I must say that this was the best experience I had purchasing a vehicle. It didn’t feel like a chore and was virtually sweatless. If you’re looking for a superb new vehicle, I definitely recommend coming to these guys....you won’t be disappointed. More
The Best! Mr. Chris has been my car salesman since 2015 and he never disappoints. Very knowledgeable, professional, courteous and quick! If you’re looking to pu Mr. Chris has been my car salesman since 2015 and he never disappoints. Very knowledgeable, professional, courteous and quick! If you’re looking to purchase a new vehicle, Chris Cedeno is your guy. More
Excellent Customer Service I have been a customer of Darcars Lexus of Silver Spring for the past 6 years. Each time I go for either new trade in vehicle or service I have always I have been a customer of Darcars Lexus of Silver Spring for the past 6 years. Each time I go for either new trade in vehicle or service I have always received excellent Customer Service. My salesman Chris Cendeno is wonderful. He takes his time to get to know the customer and you never feel pressured or hassled to purchase a new vehicle. More
Extremely Helpful & Great Service Tony Kim was not only extremely generous and kind, but he was also very helpful answering all my questions and concerns. He clearly knew what he was t Tony Kim was not only extremely generous and kind, but he was also very helpful answering all my questions and concerns. He clearly knew what he was talking about and had a lot of knowledge/experience to share regarding the technology and benefits of the models I looked at today. Overall, I had a very positive experience and I will be recommending Tony to my friends and family! More
VERY Helpful and genuine Overall, I felt like Tony was super helpful and genuine. I had many questions and could not make up my mind that easily but with Tony's patience and h Overall, I felt like Tony was super helpful and genuine. I had many questions and could not make up my mind that easily but with Tony's patience and helpfulness, I felt like I could trust his expertise and I definitely relied on his suggestions and recommendations! Highly recommend! More