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DARCARS Lexus of Silver Spring
Silver Spring, MD
1,729 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 26, 2023
I recently had the pleasure of working with Vinay Verma at DARCARS Lexus of Silver Spring when purchasing a new car while upgrading my old Lexus and I couldn't be more delighted with the experience. Vinay at DARCARS Lexus of Silver Spring when purchasing a new car while upgrading my old Lexus and I couldn't be more delighted with the experience. Vinay Verma went above and beyond in every aspect, demonstrating an unwavering commitment to customer satisfaction. He worked on giving me a fair trade value without push-back going back and forth with this manager with lots of patience. When I stepped into the dealership, I was impressed by Vinay Verma's professionalism and expertise. He was incredibly knowledgeable about the different models and their features and helped me make an informed decision that perfectly suited my needs. His patience and willingness to answer all my questions, whether small or large, made the car-buying process a breeze. What truly sets Vinay Verma apart is his dedication to going the extra mile. He helped me find the ideal car and ensured I received the best possible deal, taking the time to explain all the financing options and helping me secure a competitive rate. Clearly, he genuinely cares about his customers and their satisfaction, which is a rare find in the car sales industry. Throughout the entire process, Vinay Verma was responsive and supportive, even after the sale was complete. He followed up to make sure I was fully satisfied with my new car and addressed any concerns or inquiries promptly. This level of post-sale service is what truly differentiates an exceptional sales manager. My experience with Vinay Verma at DARCARS Lexus of Silver Spring was outstanding. He was helpful and professional and went the extra mile to ensure I drove off the lot with a new car I loved. If you're in the market for a new car and want a seamless, stress-free buying experience, I highly recommend contacting Vinay Verma and visiting the DARCARS Lexus of Silver Spring. You won't be disappointed! More
by Bhavin Patel
Employees Worked With
Vinay Verma
October 04, 2023
Wesley and Sheng at Darcars Lexus SS, MD are unmatchable! ! They are so professional, they listened to my wants and needs, and most importantly, gave me a deal I couldn’t refuse! I have been working with Wesl ! They are so professional, they listened to my wants and needs, and most importantly, gave me a deal I couldn’t refuse! I have been working with Wesley for over 5 years, along with friends I’ve referred…I would recommend him and his team a million times over!!! They know the business without haggling…Thank you Wesley and Sheng…you are dynamite! More
by Wish
Employees Worked With
Wesley, Sheng
August 09, 2023
Let me start with if there was a higher rating they would get that! My experience with them from start to finish has been AMAZING, never have I had such a good experience in buying a car. My salesman's name get that! My experience with them from start to finish has been AMAZING, never have I had such a good experience in buying a car. My salesman's name was Andy and he was great, kept me in the loop of everything going on. I also dealt with Marius & Yafet who then went above and beyond to get this deal done. My situation was a little challenging and I had little hopes of getting into another car let alone the car I had been looking for but these guys made it happen and I didn't have to spend all day at the dealership. They all were super nice and accommodating to my situation. Lastly the finance manager Brendan was so personable and easy to talk to and make sure everything was exactly as discussed, I couldn't have asked for a better team in this. I would recommend anyone to Darcars Lexus of Silver Spring, again I can't express how much I appreciate this whole team!! AMAZING!!!!!! More
by turnercarisa
Employees Worked With
Marius Marin
June 26, 2023
Deborah was so wonderful and attentive, so professional, sales manager gave me an amazing deal I could not reject, and finally brenden the finance manager was very outgoing and friendly. Shoutout to these 3 sales manager gave me an amazing deal I could not reject, and finally brenden the finance manager was very outgoing and friendly. Shoutout to these 3 amazing people, i love my car !!! More
by Jennifer elias reyes
Employees Worked With
Deborah
June 26, 2023
Deborah was fantastic, loved how attentive she was and professional. Brendan the finance manager was also so professional and very outgoing, and finally the sales manager that was managing my case gave me professional. Brendan the finance manager was also so professional and very outgoing, and finally the sales manager that was managing my case gave me a great deal for my car, shout out to these 3 people for working with me and making everything possible to have my car More
by Jennifer elias reyes
Employees Worked With
Deborah
June 18, 2023
The Darcars Lexus at SilverSpring, MD sales agent and sales managers & fiance team, are very professional and made speedy sales transactions with a great professionalism. Recommend to everyone. Unbeatabl sales managers & fiance team, are very professional and made speedy sales transactions with a great professionalism. Recommend to everyone. Unbeatable good price in DC-Baltimore metro area. (2023 ES350, 6/17/2023) More
by gskyline62000
Employees Worked With
Mr. Joseph Perillo, Mr. Wesley Barriteau
June 15, 2023
FOLLOW UP : EVEN MORE Disappointing Experience at Darcars of Lexus After my total experience with DARCARS LEXUS of Silver Spring I will be ensuring that my friends and family will NEVER purchase from DARC of Lexus After my total experience with DARCARS LEXUS of Silver Spring I will be ensuring that my friends and family will NEVER purchase from DARCARS as a whole. All 30k of my IG followers will also be made aware of how potential buyers are treated with xxxx POOR customer service. AFTER Mondays experience with trying to purchase a 2021 Lexus NX 300 F Sport where the sales director Jon Berns blatantly lied in my face trying to change numbers not during negotiations but while I was writing the check. Agreed price $37,500 - trade in value $19,600 = $17,900. He insisted I write the check for $1913, well clearly that does not add up. Not the basic subtraction I was taught in elementary school. I feel this was my experience because I am a MINORITY WOMAN. I left heartbroken and left a review on FB , as well as sent emails to the General Manager Berry Feiz and the General Sales Manager Massi Kazemi the same night. I called the dealership Tuesday morning to get the number to cooperate, I spoke with Sales Manager Wesley Barriteau who informed me Berry nor Kassi were in but he would take my number and ensure that I received a call. I then received a call from Charlene in cooperate customer care, she stated she saw my FB post and would be following up after she spoke with the sales team. I waited until Wednesday afternoon and called cooperate again, I was told Charlene had stepped out and she would follow up. I still have not expressed my experience with cooperate as nobody has taken the time to take my complaint seriously. Shortly after I received a call from General Sales manager Massi Kazemi @ 3:28 pm , he expressed concern and disdain about my experience and asked was I still interested in the car. I told him I was, he stated he would look at the deal and would give me a call back as soon as he had a resolve. I expressed my trust issue with the dealership but was going to give him a chance to at least try to make it right. well this is where he made it even WORST !!!!!!!!!!!!!!!!!! I got the follow up call from him at 7:53 pm and he asked if I still wanted the car he would do the deal at $37,000 out the door , I was happy about it so we agreed I would come in today (Thursday) at 11 am to do the deal. I then received a text, "call when you get a chance , when I went to grab the keys to reserve it the car had sold/delivered this morning" see text below I called and told him " I couldn't believe this was my experience with a Luxury brand dealership" He went on to apologize but then that took a turn. He offered to sell me a new car, I said would it be the same price that you just agreed on the other car? he said "no I can't do that" so to add insult to injury you offer to sell me something higher out of my price range. I told him I would be updating my experience on FB , he responded " for your 1 bad review we will get 100 good ones and I'm trying to help I don't know why you are trying to burn bridges" just as my 1 bad review means nothing because you will get 100 good ones per him ,I can go to 100 other dealerships. He also told me "it's not your car you did not finish the deal" Well no I didn't because your finance person was being janky otherwise it would have been my car!! burn bridges ??????????????? a bridge that seems very shaky I never want to cross again in life !!!!! DARCARS Lexus has completely stripped me of my trust in LEXUS as a whole brand and company. even though my 1 little bad review means nothing to your company , I will be leaving this review on every single platform that I have access too. Sincerly Disappointed , Janell Dear Darcars of Lexus, I hope this letter finds you well. I am writing to express my deep disappointment with the recent experience I had at your dealership while attempting to purchase a Lexus NX300 F Sport. As an enthusiastic prospective buyer, I arrived at your showroom with high hopes, eager to drive off in my dream More
by JANELLTHOMAS1980
Employees Worked With
JON BERNS
June 11, 2023
This was my first car buying experience. I had done a bit of research, and had test driven a handful of vehicles. I had narrowed it down to make and model. Z really helped me get the most ou I had done a bit of research, and had test driven a handful of vehicles. I had narrowed it down to make and model. Z really helped me get the most out of what I was looking for. He helped me to find the make and model with the best package AND price so that my purchase made sense. As a first time car buyer, that was my biggest concern. I wanted my major purchase to make sense. He even agreed to help me turn in my rental car at the airport so that I could just drive my car home. He went above and beyond. I am comfortable with my purchase. More
by SkyWas25
Employees Worked With
Zilin Ye
May 17, 2023
I am absolutely in LOVE with my new Lexus! I have been researching luxury cars for a year and came across a car I liked that Darcars actually carried. We met Deborah, the sweetest car salesper I have been researching luxury cars for a year and came across a car I liked that Darcars actually carried. We met Deborah, the sweetest car salesperson ever! She took her time with us when showing us the selection of cars and answered all of our questions. The GM, Barry, offered for us to take the car home for a 24-hour test drive, which was a game changer! The car was beautiful! Darcars treated us kindly without any pressure to buy. When we were ready, the process was smooth with financial manager, Nived. We were even treated with the "big red bow" on top of the car for an "over the top" exciting experience! I'm so happy we chose to buy the car from Darcars of Silver Spring, where they took the time to care about us and our hesitancy of such a large purchase. Thank you! More
by janespera
Employees Worked With
Deborah, Nived, Barry
