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DARCARS Lexus of Silver Spring
Silver Spring, MD
1,723 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 18, 2024
BEWARE of the financial advisors and check the price before you sign the paperwork. They might trick you by adding $1,000 or more worth of additional fees that you had never agreed onto your loan. I cal before you sign the paperwork. They might trick you by adding $1,000 or more worth of additional fees that you had never agreed onto your loan. I called to inquire about the additional charges (Darcas Assurance) which I didn't agree to add to my loan and the financial advisor told me they had to add it on there if they gave the customer discount on the car which I didn't get it. I scheduled appointment with this advisor the other day to talk about this issue. I went there and was informed he had to leave early due to a family issue. I spoke with his manager instead. The manager told me that they needed to add it on the paperwork because they gave it to me as a complimentary. I was so confuse. Finally, he said that he need to take a look at all the paperworks on that day including the quote they gave me. I wanted to have the quote with me but they didn't let me have it. After that, I hadn't heard back form him. They charged me for $1,495 for Darcas Assurance, again I didn't agree but I only received a check $60 for tag and fee refund due to the incorrect car price. I tried to do the bussiness with them by adding two or three packages on and couldn't believe they still did this to me. I'd recommend people to come to this dealership if they didn't do this TRICK. More
by Usanee
Employees Worked With
Jose Guerra
April 12, 2024
Thanks! Ancel and Marius, I very much enjoyed working with you two on the purchase of the GX460. You both have a real professional ability to hear me and ada Ancel and Marius, I very much enjoyed working with you two on the purchase of the GX460. You both have a real professional ability to hear me and adapt to my needs. Best, More
by George
Employees Worked With
Marius Marin
April 05, 2024
Michael was fantastic! He was attentive, knowledgeable, patient, polite and a great listener. He was great to work with. He made us feel like family and not just like he w He was attentive, knowledgeable, patient, polite and a great listener. He was great to work with. He made us feel like family and not just like he was a salesman trying to sell a car. He helped us choose the best vehicle option without rushing us or pressuring us. I highly recommend Micheal Mesgina and the entire staff there. Class act! Thank you Michael! More
by SM
Employees Worked With
Michael Mesgina
April 01, 2024
Marius and Bayo were very helpful and were great at making the process easy. They answered all the questions well and explained everything well. Overall I recommend this dealership and thought they mad making the process easy. They answered all the questions well and explained everything well. Overall I recommend this dealership and thought they made everything very simple. More
by C. Smith
Employees Worked With
Bayo Ojo, Marius Marin
April 01, 2024
They added extra fees that was not agreed upon. Asked for the OTD number and was given that. But when signing paperwork there was additional fees I never agreed upon. Tried to tell the finance bu Asked for the OTD number and was given that. But when signing paperwork there was additional fees I never agreed upon. Tried to tell the finance but they tried to argue with me. It still fit my budget so I bought it. Worst mistake ever. Is being 9 weeks and my title and registration is still in “process “. And went I came to get an update they give me the round about and say they will came me back. But they never do and I have to call back every time just to be put on hold for 30 mins and told they are busy and someone will call me back. And they don’t just a big ole looop. Run from this place and go somewhere else More
by Danny
Employees Worked With
Stefany
March 30, 2024
I worked with Queanna Walker to purchase my 2024 RX350. She was great! She answered all my questions and then some. She always got back to me...... really strange that some salespeople don't. I want to a She was great! She answered all my questions and then some. She always got back to me...... really strange that some salespeople don't. I want to add her sales manager worked with us on the price, my trade-in, and I walked away with a good deal. I highly recommend Queanna to anyone who is looking for a no non-sense, caring, and fair car salesperson. She won't let you down even after your purchase either. She stayed on top of the little details that mean so much to the buyer. More
by jancaputo
Employees Worked With
Queanna Walker, Sales
March 30, 2024
I would recommend coming to this dealership & dealing with Walter and Marius. They’re very upfront with any questions you have. They treat you respectfully and pleasant. Thanks for a great experience with Walter and Marius. They’re very upfront with any questions you have. They treat you respectfully and pleasant. Thanks for a great experience More
by Estephany
Employees Worked With
Walter, Marius Marin
March 27, 2024
We purchased our vehicle today. The staff were professional and listened to our wants and needs. Amir, Maris, and Stefany took care of our us. We are happy and satisfied with our pu The staff were professional and listened to our wants and needs. Amir, Maris, and Stefany took care of our us. We are happy and satisfied with our purchase and especially DARCARS . More
by LE
Employees Worked With
Amir and Stefany, Marius Marin
