DARCARS Lexus of Silver Spring

Actually the sales experience was good, but the finance team stinks. My husband and I leased two (2) ES 350s on 4/10/2010. We traded a 2006 ES 330 and a 2003 Benz E320 both had payoff balances. As of 5/3/2 team stinks. My husband and I leased two (2) ES 350s on 4/10/2010. We traded a 2006 ES 330 and a 2003 Benz E320 both had payoff balances. As of 5/3/2010 neither one of our trade-ins have been paid by Lexus, despite the 15 day payoff notices given by previous auto lender Citi-Financial. Fifteen days from April 10th means the payoffs are due by April 25th. As I said it is May 3rd and the payoffs have not been received by Citi-Financial. In the meanwhile we are receiving calls from Citi-Financial requesting payments that were due the 16th and 18th of April. We did not make these payments because we knew the payoff quotes wer good thru the April 25 and we never imagined that Lexus would not honor the aggreement. We have called and spoke to severals financial reps at the dealership and we're being told the checks are in the mail. We held a conference call with Citi-Financial and Lexus, Citi asked for copies of the checks and the Lexus rep said they would have to make a request for them, then Citi asked for the mailing address used Lexus need to request that too. The accounts are still accruing interest and the payoff balance given on the 10th are no longer valid. I asked the lexus rep about the aditional monies that will be due as a result of the delay and she didn't have an answer for that either. My husband is freaking out because he is concerned about our credit. This ordeal is frustrating we have spent countless hours trying to resolve this matter. We both want to return the vehicles, besides our first vehicles were a lot less trouble. I will let you know the date the cars finnaly get padi off. More

Lexus of Silver Spring was the last dealership I visited because of its low rating on Dealerrater.com. I had been to Sheehy in Annapolis and Lexus of Rockville, but was unable to find an LS 430 with naviga because of its low rating on Dealerrater.com. I had been to Sheehy in Annapolis and Lexus of Rockville, but was unable to find an LS 430 with navigation and decent mileage in my price range. To my surprise, I had a great experience at Lexus of Silver Spring. My salesman, Walid Ahmed was professional and extremely knowledgeable about his product. I would highly recommend him to anyone considering purchasing a previously owned Lexus. More importantly, he was not high pressure at all which would have been a huge turnoff. Walid pointed out lots of features on the LS 430 I selected while I sat in the driver's seat and tried them out. I had to take delivery of the car the next day, and Walid saw to it that I was given a loaner car. He went over the main features of the loaner car, also, which I appreciated. When it came to negotiating the price, Walid briefly spoke with his manager, Amal Adnan, only once. I had heard stories of marathon back and forth haggling at car dealerships, but the sales manager offered a more than fair price, in my opinion. So far, I am enjoying my Lexus tremendously. I had to take the car back once when the low pressure warning light came on just days after purchasing the car. The service manager discovered that the mechanic who serviced my car when it was traded in had failed to reset the light after he replaced some of the tires. It took all of 5 minutes to fix and fortunately I do not live far from the dealership. I would definitely go to Lexus of Silver Spring again to purchase a car (ask for Walid). Hopefully, my experience with the service department will be a good one as well. More

I bought my car Oct. 2008 and have had issues ever since, I initially wanted to buy the car retail but since they tried to sale the car to me with a ridiculous car note the bank decided to have me least the I initially wanted to buy the car retail but since they tried to sale the car to me with a ridiculous car note the bank decided to have me least the car first. I was told to make a payment of a certain amount from the 2nd financial clerk I dealt with and found out 2 months later that I was deliquent on a payment the paperwork was incorrect, it took me 1 sales manager, Ms. Tammy Darvish, and the store manager to come with the idea of a deferment of payment. I received late and they were incorrect in the midst of that my credit score was accruing late notices. Mr. Amar (store manager) blew me off and eventually I guess got frustrated with me and just told me to sign the incorrect documents and send them back. I did no such thing I paid the missing payment eventually and called LFS about the late notice on the account, they informed me that I have (8) 30 day late notices on my account. I was informed of the number of times that Mr. Amar called on this particualar situation, which I knew he only called twice. I have annotated each time I have spoken to him and what he said his plan action was going to be. I called him twice in Jan. 2010 and received his voicemail and have received no feedback from him. LFS told me that they need a letter from the dealership to clear the late notices on my account and the late charge. I am dealing with a military lawyer at this point (I am in the Army) over a year and I am still be annoyed by their lack of customer service and error on their part. If it were there credit being in jeopardy Im pretty sure the reaction would be different. I am also requesting that the Lexus of Silver Spring be put on the military blotter to be blackballed. This is unaccepatable that I have endured this and by a luxury car dealership, I have had harassing calls at home and my workplace due to this. More

I brought my car in to repair what they didn't do right the previous visit, plus I needed to have the annoying low tire pressure warning turned off. AS I have MS, I couldn't stay long. AS I never talked a the previous visit, plus I needed to have the annoying low tire pressure warning turned off. AS I have MS, I couldn't stay long. AS I never talked about servicing the car, I overlooked the fact that they added a service to my visit. I had the oil changed and serviced at 10 K. the car had 14.7 K. I called Lexus and verified that all I needed to do to keep my warranty in effect was an oil change at 10 K, which I had done. I also had all the fluids checked. In my hurry to get home, I overlooked? that they had added a full service to the visit, which I didn't need. When we argued about it the asst mngr finally agreed to split the $196 expense with me, which took an hour to happen. What I got was a $100 credit at the dealership, not what I was promised. I have filed complaints with the ADA and my credit card. Beware, they are dishonest and thieves. More

The dealership were nice to talk to intially but when deal came in papers, they gave me a higer price for the vehicle and on top of that, the worst part - they cheated on papers, told me they are chargin deal came in papers, they gave me a higer price for the vehicle and on top of that, the worst part - they cheated on papers, told me they are charging certain interest of credit for the new purchase but on papers, THEY USED A HIGER PERCENTAGE THAN WHAT THEY TOLD to calculate my monthly installments. Even after few days later when I did calculations myself and went to the dealer, initially they refused to admit that they have used a higer percentage but when I did mathemateical caalculations in front of them they admitted they have used higher percentage but also told deal is done and they wont do anything. very rude and unfriendly atmosphere and after yr deal is done, nobody wants to talk to adress issues, make faces while you are there - never buy it from them - worth tarvel those extra miles to look for good dealer. More

This is my first experience with buying a Lexus and I found it to be the most pleasant experience I've ever had with an automobile dealer in my 40+ years of car buying. The salesman was very straightfor found it to be the most pleasant experience I've ever had with an automobile dealer in my 40+ years of car buying. The salesman was very straightforward with his answers, showed me exactly what I wanted, and knew his product through and through. Inside the dealership, every other employee was friendly, courteous and helpful for the entire duration of the purchase. I would highly recommend this dealership and this salesperson if you are looking for a new or used Lexus. You won't regret it one bit! More

Experienced both sales and service at this dealership, both of which are botched by poor management. Totally undeserving of the Elite of Lexus Award. As for sales, I had ordered a car from them right a both of which are botched by poor management. Totally undeserving of the Elite of Lexus Award. As for sales, I had ordered a car from them right at the end of the model year at a point where they would be unable to re-order the same car (a pretty rare color combo) without waiting until the next year (would gave cost me $3,000 more). Well, you guessed it, they ordered the wrong color. Contacted another dealer, Lexus of Annapolis, who had the car in stock so I bought it from them. Talk about an inexcusable mistake... As for service, I originally brought the car there because their service was significantly cheaper than other dealers. Within 20,000 miles they damaged the car twice, once by washing it improperly and the second time by backing it into something and then trying to hide it. The first time I got a detailing credit which was fine, the second time I was treated like a theif by the service manager there as he attempted to refuse to allow me to have the car repaired at my own shop (if they can't wash it or park it without messing it up, why would I let them paint it) and ultimately refused to compensate me until after I had come out of pocket for the repair I decided that they weren't worth my $100 an hour anymore. I use Lexus of Rockville for service now and am very pleased. Service advisors at SilverSpring were friendly and trustworthy, but they can't help the poor management. More