DARCARS Lexus of Silver Spring

Joe Leonard is the General Manager of Lexus of Silver Spring used cars and has gone out of his way to make my experience buying a car more than positive. In every way he tried to make me happy and he suc Spring used cars and has gone out of his way to make my experience buying a car more than positive. In every way he tried to make me happy and he succeeded. Even after the sale, he continued to help me and even came to my house personally to fix my garage remote in the car! You are the best JOE! Stan from new car sales came with Joe and was more than friendly and helpful. I am sold on Lexus of Silver Spring. Their friendliness and cooperation goes above and beyond. Many thanks to both of you! I highly recommend buying with Lexus of Silver Spring! More

As a Director of Sales I fully expected the haggle treatment that most people associate with car dealers. This is certainly not the case here at Lexus Pre Owned Dealer here in Silver Spring. From my f treatment that most people associate with car dealers. This is certainly not the case here at Lexus Pre Owned Dealer here in Silver Spring. From my first contact with Adebayo Ojo to the Sales Manager Joe Leonard going out of his way to introduce himself I was floored. The courtesy and professionalism here is unmatched. I have bought many cars in my life from BMW to Chevrolet and can honestly say that as long as I continue to live in the area I will never shop for a car anywhere else again. It was the best car buying experience of my life to date hands down. More

Purchased an Ultra Luxury ES350 and the service was so great that we brought a gift for exceeding our expectations.We got home and seen a scratch on the rear bumper and were worried that the store would n great that we brought a gift for exceeding our expectations.We got home and seen a scratch on the rear bumper and were worried that the store would not help us. Well not not only did they help, they were awsome, the entire team headed up by Joe Leonard. Thanks for for caring about your customers. We will definately refer all of our friends and family. Keep up the great work More

I went in for a routine service. The appointment process went without issues. Also my service manager was very pleasant to work with. He had the loaner vehicle waiting for me, explained the entire process went without issues. Also my service manager was very pleasant to work with. He had the loaner vehicle waiting for me, explained the entire process, and was knowledgeable enough to answer my questions and requests in a satisfactory manner. However, it all went south from there. My vehicle was returned to me with parts of the interior pieces hanging off from their trim. My door control module was not properly secured in the door panel and it had popped out when it was returned to me. Also the TPMS reset button was hanging out of it place. Lastly, there was a screw on the floor to which it was never secured onto (it turns out it was a screw for one of the panels). I went in for a routine service!! why the !@#$ were the interior pieces touched in the first place?! Fortunately I was able to repair them myself after the discovery (after I've gotten home). This just tells me that these guys will put on a smiling face but will treat your vehicle like crap after they see you ride off of their lot. I sensed no respect for my vehicle what so ever and am not going to go back to this dealer. Good riddance. More

BEWARE! They love to play the bait and switch game. My husband and I was at the dealership and left because the price was too high. Email was sent shortly for the RX 350 AWD w/Nav 2008 Cert. Price was v husband and I was at the dealership and left because the price was too high. Email was sent shortly for the RX 350 AWD w/Nav 2008 Cert. Price was very good. I told her there was another one I liked (Silver - the first one was black). I asked her if both were still avil. She said yes. We drove a good 2hrs to get to the dealership. The black one had been sold but she failed to mention that. The silver one did not come with cert. The price was higher than the black one. She said she can add the warranty. It is now 8PM and she said she can't match the price she had quoted me. She brought out another car (said it was silver but it was bamboo pearl). She this one would be around the same price as the black one. The bamboo pearl had rust on the side where it had been hit!!! Sale rep. deniled quoting me the price till I showed her the email. Then she said that was for the RX 350 with out nav. Just beware. They are full of games! Take your money and go to a dealership that will treat you with more respect. More

Actually the sales experience was good, but the finance team stinks. My husband and I leased two (2) ES 350s on 4/10/2010. We traded a 2006 ES 330 and a 2003 Benz E320 both had payoff balances. As of 5/3/2 team stinks. My husband and I leased two (2) ES 350s on 4/10/2010. We traded a 2006 ES 330 and a 2003 Benz E320 both had payoff balances. As of 5/3/2010 neither one of our trade-ins have been paid by Lexus, despite the 15 day payoff notices given by previous auto lender Citi-Financial. Fifteen days from April 10th means the payoffs are due by April 25th. As I said it is May 3rd and the payoffs have not been received by Citi-Financial. In the meanwhile we are receiving calls from Citi-Financial requesting payments that were due the 16th and 18th of April. We did not make these payments because we knew the payoff quotes wer good thru the April 25 and we never imagined that Lexus would not honor the aggreement. We have called and spoke to severals financial reps at the dealership and we're being told the checks are in the mail. We held a conference call with Citi-Financial and Lexus, Citi asked for copies of the checks and the Lexus rep said they would have to make a request for them, then Citi asked for the mailing address used Lexus need to request that too. The accounts are still accruing interest and the payoff balance given on the 10th are no longer valid. I asked the lexus rep about the aditional monies that will be due as a result of the delay and she didn't have an answer for that either. My husband is freaking out because he is concerned about our credit. This ordeal is frustrating we have spent countless hours trying to resolve this matter. We both want to return the vehicles, besides our first vehicles were a lot less trouble. I will let you know the date the cars finnaly get padi off. More

Lexus of Silver Spring was the last dealership I visited because of its low rating on Dealerrater.com. I had been to Sheehy in Annapolis and Lexus of Rockville, but was unable to find an LS 430 with naviga because of its low rating on Dealerrater.com. I had been to Sheehy in Annapolis and Lexus of Rockville, but was unable to find an LS 430 with navigation and decent mileage in my price range. To my surprise, I had a great experience at Lexus of Silver Spring. My salesman, Walid Ahmed was professional and extremely knowledgeable about his product. I would highly recommend him to anyone considering purchasing a previously owned Lexus. More importantly, he was not high pressure at all which would have been a huge turnoff. Walid pointed out lots of features on the LS 430 I selected while I sat in the driver's seat and tried them out. I had to take delivery of the car the next day, and Walid saw to it that I was given a loaner car. He went over the main features of the loaner car, also, which I appreciated. When it came to negotiating the price, Walid briefly spoke with his manager, Amal Adnan, only once. I had heard stories of marathon back and forth haggling at car dealerships, but the sales manager offered a more than fair price, in my opinion. So far, I am enjoying my Lexus tremendously. I had to take the car back once when the low pressure warning light came on just days after purchasing the car. The service manager discovered that the mechanic who serviced my car when it was traded in had failed to reset the light after he replaced some of the tires. It took all of 5 minutes to fix and fortunately I do not live far from the dealership. I would definitely go to Lexus of Silver Spring again to purchase a car (ask for Walid). Hopefully, my experience with the service department will be a good one as well. More

I bought my car Oct. 2008 and have had issues ever since, I initially wanted to buy the car retail but since they tried to sale the car to me with a ridiculous car note the bank decided to have me least the I initially wanted to buy the car retail but since they tried to sale the car to me with a ridiculous car note the bank decided to have me least the car first. I was told to make a payment of a certain amount from the 2nd financial clerk I dealt with and found out 2 months later that I was deliquent on a payment the paperwork was incorrect, it took me 1 sales manager, Ms. Tammy Darvish, and the store manager to come with the idea of a deferment of payment. I received late and they were incorrect in the midst of that my credit score was accruing late notices. Mr. Amar (store manager) blew me off and eventually I guess got frustrated with me and just told me to sign the incorrect documents and send them back. I did no such thing I paid the missing payment eventually and called LFS about the late notice on the account, they informed me that I have (8) 30 day late notices on my account. I was informed of the number of times that Mr. Amar called on this particualar situation, which I knew he only called twice. I have annotated each time I have spoken to him and what he said his plan action was going to be. I called him twice in Jan. 2010 and received his voicemail and have received no feedback from him. LFS told me that they need a letter from the dealership to clear the late notices on my account and the late charge. I am dealing with a military lawyer at this point (I am in the Army) over a year and I am still be annoyed by their lack of customer service and error on their part. If it were there credit being in jeopardy Im pretty sure the reaction would be different. I am also requesting that the Lexus of Silver Spring be put on the military blotter to be blackballed. This is unaccepatable that I have endured this and by a luxury car dealership, I have had harassing calls at home and my workplace due to this. More

I brought my car in to repair what they didn't do right the previous visit, plus I needed to have the annoying low tire pressure warning turned off. AS I have MS, I couldn't stay long. AS I never talked a the previous visit, plus I needed to have the annoying low tire pressure warning turned off. AS I have MS, I couldn't stay long. AS I never talked about servicing the car, I overlooked the fact that they added a service to my visit. I had the oil changed and serviced at 10 K. the car had 14.7 K. I called Lexus and verified that all I needed to do to keep my warranty in effect was an oil change at 10 K, which I had done. I also had all the fluids checked. In my hurry to get home, I overlooked? that they had added a full service to the visit, which I didn't need. When we argued about it the asst mngr finally agreed to split the $196 expense with me, which took an hour to happen. What I got was a $100 credit at the dealership, not what I was promised. I have filed complaints with the ADA and my credit card. Beware, they are dishonest and thieves. More

The dealership were nice to talk to intially but when deal came in papers, they gave me a higer price for the vehicle and on top of that, the worst part - they cheated on papers, told me they are chargin deal came in papers, they gave me a higer price for the vehicle and on top of that, the worst part - they cheated on papers, told me they are charging certain interest of credit for the new purchase but on papers, THEY USED A HIGER PERCENTAGE THAN WHAT THEY TOLD to calculate my monthly installments. Even after few days later when I did calculations myself and went to the dealer, initially they refused to admit that they have used a higer percentage but when I did mathemateical caalculations in front of them they admitted they have used higher percentage but also told deal is done and they wont do anything. very rude and unfriendly atmosphere and after yr deal is done, nobody wants to talk to adress issues, make faces while you are there - never buy it from them - worth tarvel those extra miles to look for good dealer. More