DARCARS Lexus of Silver Spring

I was very impressed with the dealership during my purchase, in particular my sales person Trevor Warwick. Since then I have been blow away by his continued expertise in handling all of my maintenance purchase, in particular my sales person Trevor Warwick. Since then I have been blow away by his continued expertise in handling all of my maintenance issues. I received rockstar treatment every trip. More

I recently purchased a GX 460 model from Lexus of Silver Springs. The personnel were friendly which made it an enjoyable buying experience. Evan Cargill is an outstanding individual and I would recommend Springs. The personnel were friendly which made it an enjoyable buying experience. Evan Cargill is an outstanding individual and I would recommend him to anyone interested in purchasing a Lexus. From the moment I walked in the showroom to the time I drove the vehicle away, Evan was very professional, courteous and above all very friendly. Evan was very patient and really took his time to explain all the features of the vehicle and ensured I was familiar with them before I drove off. He even called me while I was on my way home to make sure everything was okay and answer any questions I may have had. Thanks Evan! More

I just signed a contract for new LS460L RWD. Great I just signed a contract for new LS460L RWD. Great experience at this dealer. Fantastic services. Super!!!! Great!!!! Ask Evan for Buying car!!! I just signed a contract for new LS460L RWD. Great experience at this dealer. Fantastic services. Super!!!! Great!!!! Ask Evan for Buying car!!! You'll be very happy to have a great services!!! Every employees are friendly and super customer Service. Very Good Management More

Joe Leonard is the General Manager of Lexus of Silver Spring used cars and has gone out of his way to make my experience buying a car more than positive. In every way he tried to make me happy and he suc Spring used cars and has gone out of his way to make my experience buying a car more than positive. In every way he tried to make me happy and he succeeded. Even after the sale, he continued to help me and even came to my house personally to fix my garage remote in the car! You are the best JOE! Stan from new car sales came with Joe and was more than friendly and helpful. I am sold on Lexus of Silver Spring. Their friendliness and cooperation goes above and beyond. Many thanks to both of you! I highly recommend buying with Lexus of Silver Spring! More

As a Director of Sales I fully expected the haggle treatment that most people associate with car dealers. This is certainly not the case here at Lexus Pre Owned Dealer here in Silver Spring. From my f treatment that most people associate with car dealers. This is certainly not the case here at Lexus Pre Owned Dealer here in Silver Spring. From my first contact with Adebayo Ojo to the Sales Manager Joe Leonard going out of his way to introduce himself I was floored. The courtesy and professionalism here is unmatched. I have bought many cars in my life from BMW to Chevrolet and can honestly say that as long as I continue to live in the area I will never shop for a car anywhere else again. It was the best car buying experience of my life to date hands down. More

Purchased an Ultra Luxury ES350 and the service was so great that we brought a gift for exceeding our expectations.We got home and seen a scratch on the rear bumper and were worried that the store would n great that we brought a gift for exceeding our expectations.We got home and seen a scratch on the rear bumper and were worried that the store would not help us. Well not not only did they help, they were awsome, the entire team headed up by Joe Leonard. Thanks for for caring about your customers. We will definately refer all of our friends and family. Keep up the great work More

I went in for a routine service. The appointment process went without issues. Also my service manager was very pleasant to work with. He had the loaner vehicle waiting for me, explained the entire process went without issues. Also my service manager was very pleasant to work with. He had the loaner vehicle waiting for me, explained the entire process, and was knowledgeable enough to answer my questions and requests in a satisfactory manner. However, it all went south from there. My vehicle was returned to me with parts of the interior pieces hanging off from their trim. My door control module was not properly secured in the door panel and it had popped out when it was returned to me. Also the TPMS reset button was hanging out of it place. Lastly, there was a screw on the floor to which it was never secured onto (it turns out it was a screw for one of the panels). I went in for a routine service!! why the !@#$ were the interior pieces touched in the first place?! Fortunately I was able to repair them myself after the discovery (after I've gotten home). This just tells me that these guys will put on a smiling face but will treat your vehicle like crap after they see you ride off of their lot. I sensed no respect for my vehicle what so ever and am not going to go back to this dealer. Good riddance. More

BEWARE! They love to play the bait and switch game. My husband and I was at the dealership and left because the price was too high. Email was sent shortly for the RX 350 AWD w/Nav 2008 Cert. Price was v husband and I was at the dealership and left because the price was too high. Email was sent shortly for the RX 350 AWD w/Nav 2008 Cert. Price was very good. I told her there was another one I liked (Silver - the first one was black). I asked her if both were still avil. She said yes. We drove a good 2hrs to get to the dealership. The black one had been sold but she failed to mention that. The silver one did not come with cert. The price was higher than the black one. She said she can add the warranty. It is now 8PM and she said she can't match the price she had quoted me. She brought out another car (said it was silver but it was bamboo pearl). She this one would be around the same price as the black one. The bamboo pearl had rust on the side where it had been hit!!! Sale rep. deniled quoting me the price till I showed her the email. Then she said that was for the RX 350 with out nav. Just beware. They are full of games! Take your money and go to a dealership that will treat you with more respect. More

Actually the sales experience was good, but the finance team stinks. My husband and I leased two (2) ES 350s on 4/10/2010. We traded a 2006 ES 330 and a 2003 Benz E320 both had payoff balances. As of 5/3/2 team stinks. My husband and I leased two (2) ES 350s on 4/10/2010. We traded a 2006 ES 330 and a 2003 Benz E320 both had payoff balances. As of 5/3/2010 neither one of our trade-ins have been paid by Lexus, despite the 15 day payoff notices given by previous auto lender Citi-Financial. Fifteen days from April 10th means the payoffs are due by April 25th. As I said it is May 3rd and the payoffs have not been received by Citi-Financial. In the meanwhile we are receiving calls from Citi-Financial requesting payments that were due the 16th and 18th of April. We did not make these payments because we knew the payoff quotes wer good thru the April 25 and we never imagined that Lexus would not honor the aggreement. We have called and spoke to severals financial reps at the dealership and we're being told the checks are in the mail. We held a conference call with Citi-Financial and Lexus, Citi asked for copies of the checks and the Lexus rep said they would have to make a request for them, then Citi asked for the mailing address used Lexus need to request that too. The accounts are still accruing interest and the payoff balance given on the 10th are no longer valid. I asked the lexus rep about the aditional monies that will be due as a result of the delay and she didn't have an answer for that either. My husband is freaking out because he is concerned about our credit. This ordeal is frustrating we have spent countless hours trying to resolve this matter. We both want to return the vehicles, besides our first vehicles were a lot less trouble. I will let you know the date the cars finnaly get padi off. More

Lexus of Silver Spring was the last dealership I visited because of its low rating on Dealerrater.com. I had been to Sheehy in Annapolis and Lexus of Rockville, but was unable to find an LS 430 with naviga because of its low rating on Dealerrater.com. I had been to Sheehy in Annapolis and Lexus of Rockville, but was unable to find an LS 430 with navigation and decent mileage in my price range. To my surprise, I had a great experience at Lexus of Silver Spring. My salesman, Walid Ahmed was professional and extremely knowledgeable about his product. I would highly recommend him to anyone considering purchasing a previously owned Lexus. More importantly, he was not high pressure at all which would have been a huge turnoff. Walid pointed out lots of features on the LS 430 I selected while I sat in the driver's seat and tried them out. I had to take delivery of the car the next day, and Walid saw to it that I was given a loaner car. He went over the main features of the loaner car, also, which I appreciated. When it came to negotiating the price, Walid briefly spoke with his manager, Amal Adnan, only once. I had heard stories of marathon back and forth haggling at car dealerships, but the sales manager offered a more than fair price, in my opinion. So far, I am enjoying my Lexus tremendously. I had to take the car back once when the low pressure warning light came on just days after purchasing the car. The service manager discovered that the mechanic who serviced my car when it was traded in had failed to reset the light after he replaced some of the tires. It took all of 5 minutes to fix and fortunately I do not live far from the dealership. I would definitely go to Lexus of Silver Spring again to purchase a car (ask for Walid). Hopefully, my experience with the service department will be a good one as well. More