DARCARS Lexus of Silver Spring

These people were the most polite,welcoming,hospitable and heartwarming people we ever treated with.They were so caring and made everything possible for us to have a car the moment we stepped in their off and heartwarming people we ever treated with.They were so caring and made everything possible for us to have a car the moment we stepped in their office.They made us leave the office very happy by meeting our every need and desires.Infact when we walked in we were so scared by the prices but to our greatest surprise they brought everything down that we left there so so happy and proud.matter of fact we did not expect to get a new car that same day but JAMES,AMAL and TONY RAMAZANI made sure we left our former car there the moment we brought it there and got a new one. More

Admiral 9195 Overall Score: 5.0 Admiral 9195 Overall Score: 5.0 5/13/11 2:30 PM Reason for Visit To LEXUS OF SILVER SPRING: Sales (New) I Recommend Admiral 9195 Overall Score: 5.0 5/13/11 2:30 PM Reason for Visit To LEXUS OF SILVER SPRING: Sales (New) I Recommend this Dealer: Yes Employees Dealt With: ALEN BAIK:GENERAL MANAGER; and AJ ARORA:EXECUTIVE SALES CONSULTANT I. SUMMARY: THE OVERALL SCORE: Provided to LEXUS OF SILVER SPRING IS A “5.0” RATING. AND FOR EACH OF THE 5 CRITERIA FACTORS I ALSO RATED EACH AT A“5.0” RATING. 1. At the recommendation of my friend I was introduced to Alen Biak, the General Manager of Lexus of Silver Spring in late 2008. Since meeting ALEN BAIK in late 2008, I have leased 4 Lexus vehicles through ALEN because of his Expert knowledge, Experiences, Leadership, Customer Service, Support and Satifaction skills; and because of his PROFESSIONAL Ability and Skills in operating and managing this dealership in an efficient, effective and professional manner. Furthermore, ALEN provided me IN EACH OF THE FOUR LEASE TRANSACTIONS. with the “BEST AND LOWEST LEASE PRICE AND ALSO THE HIGHEST TRADE IN VALUE FOR MY VEHICLE.” A. I LOOK FORWARD TO LEASING MY FIFTH LEXUS VEHICLE WHEN THE 2012 LEXUS GS 350 BECOMES AVAILABLE. 2. I WILL CONTINUE TO RECOMMEND LEXUS OF SILVER SPRING TO MY family members, friends: A. Because of this outstanding dealership’s Professionalism, Excellence in customer service, support, and satisfaction program, the staff’s outstanding knowledge and experiences, friendly atmosphere, and Best and Lowest prices and lease prices. B. Because of ALEN’s leadership, customer service / satisfaction skills, positive personal interactions skills in retaining existing customers so they will return and buy new cars or continue to utilize this dealership’s service department and in obtaining new customers because of his skills and actions listed in Paragraph 2A. ABOVE. II. MY REVIEW OF LEXUS OF SILVER SPRING 1. When I met Alen Baik (GENERAL MANAGER OF THIS DEALERSHIP) IN LATE 2008, I immediately discovered that Alen is a very bright, caring, polite, professional who is committed to Excellence in customer service, support, assistance and satisfaction programs to both internal and external constituencies. Alen also has an outstanding positive attitude and high moral values, principles and standards in developing and guiding professional behavior for his sales staff. AND IN HIS PERSONAL INTERACTIONS WITH NEW AND RETURNING CUSTOMERS. In addition, Alen has an outstanding Lexus background, knowledge and experiences in various Lexus technology, vehicles and products (e.g. not only in Lexus sales, financial, service/maintenance service functions and responsibilities,but also has OUTSTANDING ABILITIES AND SKILLS (as discussed above), knowledge and experiences and assignments in running (e.g.. General Manager) the overall management and operational responsibilities of a Lexus dealership in an effective and efficient manner(e.g.as a result of his experiences in various Lexus Dealership senior assignmentsand as a result of the completion of various Lexus senior management and operational training courses) . A. Moreover, ALEN’s completion of various training, programs and courses re: (dealership operations,management and General Manager duties and responsibilities) ; together with other dealership assignments and receipt of various awards **HAVE contributed to Lexus of Silver Spring being named as one of the **ELITE LEXUS DEALERSHIPS IN THE USA. (** and because of this dealership’s outstanding professional, competency and customer service support, assistance and satisfaction reputation in the Washington, DC,Maryland and Virgina areas). 2. Furthermore, ALEN has been very successful in Building and Implementing a Dealership Working Teams Program (with High Quality Sales staff and Finance and Service Dept. staffs). These staff members are able to provide their outstanding expertise, knowledge, experience, skills and abilities) throughout the entire purchase and lease process transactions. Therefore, this Working Teams'Program provides customers with a very quick, easy, smooth, and a positive memorable experience throughout the entire purchase and lease process transactions. A Alen has also outstanding interpersonal and leadership skills focused on building and retaining relationships with EXISTING AND NEW customers.He also has the ability to work effectively with many types of new and existing customers and staff members and others in LEXUS corporation. B. Alen has provided innovative frequent training improvement programs for all staff members at this dealership (e.g. customer service, support and satisfaction; and how to improve your productivity and your sales and professional skills and abilities). These training programs have resulted in increased productivity and in turn resulted in successfully achieving this dealership’s missions, goals and objectives and outstanding reputation in the Washington, DC ,Maryland and Virginia areas. . 3. Alen has also Volunteered, Managed and Spent many hours (outside his Lexus duties as General Manager) in FUND RAISING EFFORTS which have provided thousands of dollars of contributions for Lexus of Silver Spring’s Annual Charitable Contributions Programs. 4. AJ Arora, Executive Sales Consultant, has an outstanding expertise and experience with the various Lexus products. He was patient and friendly in providing me with a thorough understanding of the standard and optional features of the 2011 GS-350 AWD Sedan. On his own initiative he provided me with a list of the safety features in this Lexus model that would reduce my automobile insurance premiums. 5. Dr John Darvish and the rest of the Lexus of Silver Spring staff MUST BE Proud: of the skills and abilities that ALEN BAIK POSSESSES AND UTILIZES DAILY IN ACCOMPLISHING HIS GENERAL MANAGER’S OPERATIONAL AND MANAGEMENT DEALERSHIP FUNCTIONS AND RESPONSIBILITIES AND WITH RESPECT TO HIS LEADERSHIP, AND PROMOTION OF EXCELLENCE IN CUSTOMER SERVICE,ASSISTANCE AND SATISFACTION PROGRAMS AND FURTHERMORE, ALEN'S CONTRIBUTIONS TO LEXUS OF SILVER SPRING'S IN MEETING ACHIEVING THE DEALERSHIP’S YEARLY AMISSIONS, GOALS AND OBJECTIVES. 2. More

I recently flown from Michigan to Maryland to purchase the Lexus ISF @ Lexus of Silver Springs. James Park was very friendly and professional, on top of that informative about the ISF I was purchasing. I the Lexus ISF @ Lexus of Silver Springs. James Park was very friendly and professional, on top of that informative about the ISF I was purchasing. I was very satisfied with all the answers I had questions too before I had purchased the vehicle. The staff were friendly and made my buying experience enjoyable. I would recommend him to anyone interested in purchasing a Lexus. Especially, that I had a good deal on my ISF!! More

I saw the car I wanted online and went to Lexus of Silver Spring to make the deal. The Sales Consultant, James Park and Senior Sales Manager, Tony Ramazani helped make the transaction quite painless. I was Spring to make the deal. The Sales Consultant, James Park and Senior Sales Manager, Tony Ramazani helped make the transaction quite painless. I was able to negotiate a reasonable price for my pre-owned vehicle and a few days later I had to take the car in for a service check. They got me in and out in a timely fashion. Thanks guys. More

This is the fith vehicle purchase I have made and my first from lexus of Silver. Working with Joe Leonard - director of pre owned operations at Silver Spring Lexus(2505 Prosperity Terrace zip 20904)was first from lexus of Silver. Working with Joe Leonard - director of pre owned operations at Silver Spring Lexus(2505 Prosperity Terrace zip 20904)was very good experience and have crucial factor to my purchase decision.I can honestly say that he is an excellent manager, very easy to communicate with, takes care very much of customer even after purchase. I have higly recommended Joe to my coworkers already and to visit Joe Leonard once they will be ready to purchase the car. Let me conclude :this is my fift car I purchased since 1995 and definitely it's my best experience with the dealership, especiaLly management. More

Dealer ripped me off I purchased a new car,a used motorcycle and 2 used cars and they sold 22,000 from me when I was sick they loss my 15,000 down payment and over charged me for a used car. This is motorcycle and 2 used cars and they sold 22,000 from me when I was sick they loss my 15,000 down payment and over charged me for a used car. This is not guess but has been priced varifed by a lexus manager. So if you want to get ripped off to to Lexus of Silver Springs. I should not have rated service so bad but I wanted there ratings to drop. More

I have been leasing/buying cars from Lexus of Silver Spring for over couple decades. I find it to be very professionally run. Alen Baik, has always been very courteous, professional and helpful. He t Spring for over couple decades. I find it to be very professionally run. Alen Baik, has always been very courteous, professional and helpful. He takes the time to answer all the queries (however trivial they may be) in a very calm way. We are a family of 3 kids and my wife had some very specific questions to which he and Kim (salesperson) provided appropriate and honest responses. At no point, did we feel pressured or misguided. The paper work that followed was also very efficient and we did not have to wait or find surprises when we were doing the paper work(as we have heard some horror stories from our friends on other dealerships). Kim explained all the features of the car in a very professional manner and did not mind repeating them - though we were aware of lot of clients in the dealership that day. It comes as no surprise to me that people come to Lexus of Silver Spring for their vehicle needs as Alen Baik runs the dealership in a very professional way with a very keen personal touch. I find all the functions of the dealership to be very efficient and caring. That is the reason for our rating and we would be happy to provide any other feedback if needed. More

Our family has purchased 2 Lexus RX350's from Lexus of Silver Spring.We can honestly say that having shopped several of local Lexus dealers we found our experience with the staff at Silver Spring to be th Silver Spring.We can honestly say that having shopped several of local Lexus dealers we found our experience with the staff at Silver Spring to be the "BEST". Be sure to ask for Joe Leonard as his expertise, professionalism and follow-up will leave you wanting to refer your friends and family without regret! This was truely an experience that exceeded the car buying expecation. Keep uo the great work! More

If you're in the market for a great car & outstanding customer service; this is definitely one of the best dealership around the area. I recommend & take all my family & friends to Lexus of Silver Sprin customer service; this is definitely one of the best dealership around the area. I recommend & take all my family & friends to Lexus of Silver Spring to find a vehicle before going to any other dealership in the area. Allen the General Manager of the dealership goes above & beyond to make sure that you are 110% happy & satisfied with your whole vehicle purchase experience & Alex the "Certified Master" Sales/Leasing consultant will tell you everything you need to know about the vehicle & make sure the purchase process is fast & simple... My family & I purchased many vehicles from this dealership for the past 10 years & will always come to this dealership to find our next vehicle. One of the best thing about this dealership & you won't find many dealership is that they make you feel like you're family... =) More

Our experience at Lexus of Silver Spring exceeded all of our expectations. Salesman Ony Agugua was friendly, courteous, and knowledgeable about the product. In fact, when we've got to talking, it was hard t our expectations. Salesman Ony Agugua was friendly, courteous, and knowledgeable about the product. In fact, when we've got to talking, it was hard to stop. We discussed our backgrounds, and I learned that, like myself, he was a mathematics student in college. He showed us the cars we were interested in and helped out when we had a problem with the seat belts. On a previous visit, he helped my (Edith's) 94-year-old mother get into the cars we looked at. All in all, it was like talking to an old friend whom we had known for a long time. Used-car director Joe Leonard worked hard to make our experience a seamless one, from our initial greeting, through the financing of our automobile, to the necessary detail work that we would have found tedious had we had to do it. Though he was with us least of all the people we worked with, his presence was felt throughout our visit. Sally Mehsud helped us through a mountain of paperwork, making what could have been (and what usually is with most other automobile dealers)a horrible and boring experience utterly pleasant and interesting. Leading us through the signing of the forms, she discussed her background and experience in the United States with such ardor and enthusiasm that we were infused with her spirit and delighted at how much we learned. Do other dealerships have such bright and affable people as the ones we met at Lexus of Silver Spring? We hardly think so; at least, we've never met any that could match these individuals in sheer intelligence and personality. We came in expecting the worst, but because of all these people and their commitment to serving us, we had an experience that will bring us back to Lexus of Silver Spring time and again. More