DARCARS Lexus of Silver Spring

This is the fith vehicle purchase I have made and my first from lexus of Silver. Working with Joe Leonard - director of pre owned operations at Silver Spring Lexus(2505 Prosperity Terrace zip 20904)was first from lexus of Silver. Working with Joe Leonard - director of pre owned operations at Silver Spring Lexus(2505 Prosperity Terrace zip 20904)was very good experience and have crucial factor to my purchase decision.I can honestly say that he is an excellent manager, very easy to communicate with, takes care very much of customer even after purchase. I have higly recommended Joe to my coworkers already and to visit Joe Leonard once they will be ready to purchase the car. Let me conclude :this is my fift car I purchased since 1995 and definitely it's my best experience with the dealership, especiaLly management. More

Dealer ripped me off I purchased a new car,a used motorcycle and 2 used cars and they sold 22,000 from me when I was sick they loss my 15,000 down payment and over charged me for a used car. This is motorcycle and 2 used cars and they sold 22,000 from me when I was sick they loss my 15,000 down payment and over charged me for a used car. This is not guess but has been priced varifed by a lexus manager. So if you want to get ripped off to to Lexus of Silver Springs. I should not have rated service so bad but I wanted there ratings to drop. More

I have been leasing/buying cars from Lexus of Silver Spring for over couple decades. I find it to be very professionally run. Alen Baik, has always been very courteous, professional and helpful. He t Spring for over couple decades. I find it to be very professionally run. Alen Baik, has always been very courteous, professional and helpful. He takes the time to answer all the queries (however trivial they may be) in a very calm way. We are a family of 3 kids and my wife had some very specific questions to which he and Kim (salesperson) provided appropriate and honest responses. At no point, did we feel pressured or misguided. The paper work that followed was also very efficient and we did not have to wait or find surprises when we were doing the paper work(as we have heard some horror stories from our friends on other dealerships). Kim explained all the features of the car in a very professional manner and did not mind repeating them - though we were aware of lot of clients in the dealership that day. It comes as no surprise to me that people come to Lexus of Silver Spring for their vehicle needs as Alen Baik runs the dealership in a very professional way with a very keen personal touch. I find all the functions of the dealership to be very efficient and caring. That is the reason for our rating and we would be happy to provide any other feedback if needed. More

Our family has purchased 2 Lexus RX350's from Lexus of Silver Spring.We can honestly say that having shopped several of local Lexus dealers we found our experience with the staff at Silver Spring to be th Silver Spring.We can honestly say that having shopped several of local Lexus dealers we found our experience with the staff at Silver Spring to be the "BEST". Be sure to ask for Joe Leonard as his expertise, professionalism and follow-up will leave you wanting to refer your friends and family without regret! This was truely an experience that exceeded the car buying expecation. Keep uo the great work! More

If you're in the market for a great car & outstanding customer service; this is definitely one of the best dealership around the area. I recommend & take all my family & friends to Lexus of Silver Sprin customer service; this is definitely one of the best dealership around the area. I recommend & take all my family & friends to Lexus of Silver Spring to find a vehicle before going to any other dealership in the area. Allen the General Manager of the dealership goes above & beyond to make sure that you are 110% happy & satisfied with your whole vehicle purchase experience & Alex the "Certified Master" Sales/Leasing consultant will tell you everything you need to know about the vehicle & make sure the purchase process is fast & simple... My family & I purchased many vehicles from this dealership for the past 10 years & will always come to this dealership to find our next vehicle. One of the best thing about this dealership & you won't find many dealership is that they make you feel like you're family... =) More

Our experience at Lexus of Silver Spring exceeded all of our expectations. Salesman Ony Agugua was friendly, courteous, and knowledgeable about the product. In fact, when we've got to talking, it was hard t our expectations. Salesman Ony Agugua was friendly, courteous, and knowledgeable about the product. In fact, when we've got to talking, it was hard to stop. We discussed our backgrounds, and I learned that, like myself, he was a mathematics student in college. He showed us the cars we were interested in and helped out when we had a problem with the seat belts. On a previous visit, he helped my (Edith's) 94-year-old mother get into the cars we looked at. All in all, it was like talking to an old friend whom we had known for a long time. Used-car director Joe Leonard worked hard to make our experience a seamless one, from our initial greeting, through the financing of our automobile, to the necessary detail work that we would have found tedious had we had to do it. Though he was with us least of all the people we worked with, his presence was felt throughout our visit. Sally Mehsud helped us through a mountain of paperwork, making what could have been (and what usually is with most other automobile dealers)a horrible and boring experience utterly pleasant and interesting. Leading us through the signing of the forms, she discussed her background and experience in the United States with such ardor and enthusiasm that we were infused with her spirit and delighted at how much we learned. Do other dealerships have such bright and affable people as the ones we met at Lexus of Silver Spring? We hardly think so; at least, we've never met any that could match these individuals in sheer intelligence and personality. We came in expecting the worst, but because of all these people and their commitment to serving us, we had an experience that will bring us back to Lexus of Silver Spring time and again. More

I came to Lexus of silver spring after having a horrible experience at another Lexus dealer. As soon as I walked in I was greeted by the general sales manager. Rather then passing me to sales person he spen experience at another Lexus dealer. As soon as I walked in I was greeted by the general sales manager. Rather then passing me to sales person he spent over an hour chatting with me finding out what my needs were and then walking the grounds with me to show different cars. I am sure he was very busy and has sales people to do this but he took the time. My sales person a jay was great also. My two hours spent at Lexus of silver were exactly what car buying should be but it has never been anywhere else. Wow what an experience I will never buy a car anywhere else. I implore everyone looking for a car to go see Amar at Lexus of silver spring. More

I was satisfied until 2wks ago. I called several times, left several msgs. Either I couldn't get through or lft a msg and no call back. Either time!When I finally got through, no appts available. I am VERY left several msgs. Either I couldn't get through or lft a msg and no call back. Either time!When I finally got through, no appts available. I am VERY DISAPPOINTED! I will probably not use the service department at Silver Spring Lexus again. I understand that there have been recent recalls. If you expect to retain the remaining customers that you do have, you should be willing to treat them accordingly. I WAS loyal to Lexus, but now I am beginning to rethink my choice. I am in the market to buy again...I may not buy Lexus due to the horrible experience...but I most definitely WILL NOT buy from Lexus of Silver Spring. More

Recently took my ES 350 in for its 20000 mile service. It was fast and efficient. The employees are always friendly. My salesman, Alex always says hi when he sees me. I will continue to use the dealership fo was fast and efficient. The employees are always friendly. My salesman, Alex always says hi when he sees me. I will continue to use the dealership for service and plan to purchase my next car from them. More

Lexus of Silver Spring provided me and my wife a truly luxury experience. Everyone there was very friendly and professional. Our sales consultant, Kenneth, was very very respectful, honest and professio luxury experience. Everyone there was very friendly and professional. Our sales consultant, Kenneth, was very very respectful, honest and professional. He and all the staffs there showed us how luxury car buying experience should be. Thank to all at Lexus of Silver Spring. More