DARCARS Lexus of Silver Spring

The sales representative, James Park was exceptional! He went above and beyond and exceeded my expectation. I went in to buy an LS 430 and walked out with a better deal on a LS 460!. What an asset to Lex went above and beyond and exceeded my expectation. I went in to buy an LS 430 and walked out with a better deal on a LS 460!. What an asset to Lexus of Silver Spring! More

This was my second occasion to purchase a Pre-Owned Used Lexus from Lexus of Silver Spring. I was particularly impressed by the stellar level of customer service that I received from the individuals I've c Lexus from Lexus of Silver Spring. I was particularly impressed by the stellar level of customer service that I received from the individuals I've cited. Sadly, in today's technology-driven society, customer service seems to be at a premium. People have forgotten how to be courteous, thoughtful and friendly. This IS NOT THE CASE AT LEXUS OF SILVER SPRING. Everyone, including the employees who bring you your vehicle to the receptionists, embody and emulate the very best of what Customer Service should stand for. Isaac, Alex, Joe and Troia made me, the customer and consumer, feel very special. No question was too much and no request was too difficult to resolve. I am very grateful to Lexus of Silver Spring for their professionalism and for the quality of the personnel and their products. They are the best! More

I would highly recommend this dealership. The staff was so friendly and knowledgeable. After having conversated with Mr. Park by e-mail and phone, he knew exactly what I was looking for and had my SUV read so friendly and knowledgeable. After having conversated with Mr. Park by e-mail and phone, he knew exactly what I was looking for and had my SUV ready for me when I arrived. When we met in person, I was glad to have someone assisting me with Mr. Park's personality and patience. Everything went very smoothly without complications and time consumption. Sally Morshed was very personable, and worked very well with getting me set up financially. I guess to sum it all up, Lexus of Silver Spring made we feel like family! More

I rated this dealership straight "5s" because I had such an exceptional experience while there. The attention i got was phenomenal. I first went there quite apprehendsive about buying another car b had such an exceptional experience while there. The attention i got was phenomenal. I first went there quite apprehendsive about buying another car but walked out happy that I did. The financial manager took her time in explaining my options and made sure that I was put in the right car that I could afford. Everything was explained in detailed; to include the various maintenance packages,functions of each feature in the car,etc. The salesman was very friendly, experienced, and very professional. I really enjoyed the customer service experience there and will gladly return the next time I decide to pick up a new Lexus again. Thanks, Wen-Happy customer More

When I went to Lexus of Silver Spring, automatically i was greeted with respect and kindness. James went the extra mile to make sure my family and I bought a vehicle we were not only happy with but was th was greeted with respect and kindness. James went the extra mile to make sure my family and I bought a vehicle we were not only happy with but was the best vehicle for us. In our correspondences he was never once pushy in selling the car. He also worked tirelessly with his manager Alex to give us the best price possible. In return Alex took it a step further showing us all the options available in the car and syncing all the devices needed to the car. As well as making sure Joe Leonard and his detailing crew, made our vehicle look like it just came off the assembly line. I definitely recommend to all, go see James Park when buying your next vehicle. More

James Park was friendly, courteous and very helpful. My credit is less then perfect but he worked with us and got us a great car! He never gave up on us or make us feel like we were no worthy of being ther credit is less then perfect but he worked with us and got us a great car! He never gave up on us or make us feel like we were no worthy of being there, which other dealers have. My experience there was great, I will continue to bring my business there and recommend the dealership to my friends! You will not go wrong buying a car from here! More

My daughter purchased a preowned Lexus from this dealership. As the car had not been cleaned before being sold to her she was told to bring the car back for detailing. My daughter's work schedule dealership. As the car had not been cleaned before being sold to her she was told to bring the car back for detailing. My daughter's work schedule precluded her from being able to take the vehicle back so I did this for her. Although the original salesman was not available to assist me with this one of his peers, Alex, stepped in and provided me with a vehicle to drive while the detailing team worked on the car. It took the team a couple of days to complete the work and I found Alex diligent in monitoring the progress of the work and keeping me apprised. I do not know if my experience was typical but I know that it was because of the care and consideration by Alex that my experience at this dealership was positive. More

This is my second experience with buying a Lexus and I found it to be the most pleasant experience I've ever had with an automobile dealer in my 10+ years of car buying. The salesman ( James Joon Park )wa found it to be the most pleasant experience I've ever had with an automobile dealer in my 10+ years of car buying. The salesman ( James Joon Park )was very straightforward with his answers. Inside the dealership, every other employee was friendly, courteous and helpful for the entire duration of the purchase. I would highly recommend this dealership and this salesperson if you are looking for a new or used Lexus. You won't regret it one bit! More

I been purchasing my cars from lexus of silver spring for many years and have always been treated as a friend in someone's home. They treat all their customers with respect and work with everyone on their b many years and have always been treated as a friend in someone's home. They treat all their customers with respect and work with everyone on their buying needs.I would highly recommed them to all of my friends and family. More

He's very knowledgeable. He give me a very good price for this car. Everyone in dealership is very helpful and friendly. I have a great experience in this dealership. this car. Everyone in dealership is very helpful and friendly. I have a great experience in this dealership. More