DARCARS Lexus of Silver Spring

Mr. Ramazani and Mr. Carapezza made our car buying experience exactly the way it should be anytime you walk into a high class dealership. They were helpful in every aspect of the deal. Mr. Carapezza a experience exactly the way it should be anytime you walk into a high class dealership. They were helpful in every aspect of the deal. Mr. Carapezza approached us while we were browsing the car lot and immediately made my father and I feel very comfortable and relaxed. There was no rush nor pressure involved what so ever. Mr. Carapezza was very informative and very knowledgeable. He answered every question we had and even went above and beyond our expectations. He assisted us with not only the new car purchase but with questions we had on an already owned Lexus IS300. If Mr. Carapezza didn't know the answer he made sure to find it out. We felt very at home when test driving the car. Mr. Ramazani was very friendly and super professional when it came down to talking numbers. Mr. Ramazani was not hesitant to show us exactly the deal we were getting on the car. His honesty and willingness to negotiate made the deal very quick and easy. At no point did we feel rushed, pressured or mislead. Mr. Ramazani made every accomodation we asked for and without question. Bottom line, both representatives took every negative part of car dealing out of the equation. Both my father and I would recommend this dealership and both Mr. Ramazani and Mr. Carapezza to anyone in the market for a new, used or certified vehicle. If your looking for a great selection and top notch customer service please at least take the time to visit Lexus of Silver Spring, MD. Thanks again Mr. Ramazani and Mr. Carapezza for all your help and friendliness we love the car and are glad we could purchase with confidence!!! Good luck!! More

This is the first time ever in my car purchase history that i had to buy a car in less than 3 hours. James Park worked really fast to make the deal going, no one's time was wasted during my visit and all that i had to buy a car in less than 3 hours. James Park worked really fast to make the deal going, no one's time was wasted during my visit and all questions were answered. i left happy and would totally recommend anybody to look for James. "He's the only Asian in the dealership" you can't miss him. A+++++++ More

The dealership was very helpful and collaborative in getting us into the vehicle I wanted the most. The salesman and the manager were conscientious about the needs of our family while we had our childre getting us into the vehicle I wanted the most. The salesman and the manager were conscientious about the needs of our family while we had our children with us and continued to offer them snacks and beverages to keep them content. My husband, who is typically a skeptic when it comes to buying from dealerships, but after this experience, left there feeling very good. We will highly recommend this dealership to our friends and family. More

My husband and I have been to several dealerships in the area with no luck. We had decided to come to Lexus of Silver Spring. The cars were there that we were interested in buying 2011 LS460L. We had a trad area with no luck. We had decided to come to Lexus of Silver Spring. The cars were there that we were interested in buying 2011 LS460L. We had a trade-in and Tony Ramazani was very helpful with getting us the best deal possible. No pressure, friendly and attentive to our needs. It was a pleasure to hae stopped at this dealership today. Everyone there was great. From filling out paper work to getting the car ready for us to leave with it the same day. We will be going out of town this Friday in style. Again we appreciate all. More

Very pleased with the customer service my husband and I received. First visited the dealership and took a look at several suv's. Even test drove one. Went home thought about it and came back a couple of da received. First visited the dealership and took a look at several suv's. Even test drove one. Went home thought about it and came back a couple of days later and bought that suv. No high pressure which we really appreciated. Traded our old car in. Felt we were treated fairly. In ad out in less than 3 hrs. A pleasant experience, would recommend the dealership to friends and family. Troia in finance was very knowledgeable and helpful as was James in sales. More

I had an excellent experience at the dealship. I actually purchased a car from another dealer on Saturday, went to Lexus of Silver Spring on Tuesday and purchased a car from them and returned the ot actually purchased a car from another dealer on Saturday, went to Lexus of Silver Spring on Tuesday and purchased a car from them and returned the other car. The 1st dealer told me that they couldn't give me a better rate than the one they gave me. Lexus beat their rate and my payments are lower. I'm in a bigger, better car with more features. Everyone I interacted with was cordial, pleasant and very helpful. SHOUT TO ALEX ABBASZADEH, TRIOA and BAYO. He worked it out for me. I will refer people to this dealer in a heart beat! More

Purchased a late model used car via an Internet listing. I asked for and received a comprehensive inspection of the vehicle (nicks, dings, scratches,scuffs glass, wheels etc. etc.) and based upon the detail I asked for and received a comprehensive inspection of the vehicle (nicks, dings, scratches,scuffs glass, wheels etc. etc.) and based upon the detailed, panel by panel representation made by the salesman,Frank Carapezza and based upon his assessment made an offer to purchase. A final price was agreed to with minimal "haggling". Upon taking delivery of the vehicle, we were treated in a professional, courteious and most importantly, efficient manner by Mr. Carapezza. The vehicle was prepped and ready for delivery and the paperwork was well organized and expediently handled by the Finance Manager, Chris Morris. Finally in preparing to depart for the three hour drive home, the Sales Manager, Mr. Alex Abbaszadeh, escorted us to the car and conducted a truly fabulous presentation of the vehicles features and technology amenities.It was the most professional and helpful used car overview we've ever experienced for which we are truly appreciative. Net, net at most pleasurable experience recognizing used car purchases are traditionally not considered one of life's looked forward to necessary tasks. Purchasing a car based solely on a dealers representaions without the benefit of a hands on/test drive assessment represents a new paradigm for the America consumer frought with anxiety and reservations. Lexus of Silver Spring, MD provides unequivocal integrity to this process. More

On Dec 23 2011 I visited the Lexus of Silver Spring to buy a used SUV. After a couple hours, picked out a white 2010 RX 350. I also had a trade in 2007 BMW 3 series. My sales person Adebajo Ojo was ver buy a used SUV. After a couple hours, picked out a white 2010 RX 350. I also had a trade in 2007 BMW 3 series. My sales person Adebajo Ojo was very helpful and was able to get the car in my target price range and payment. After that, I worked with the Finance Manager, Christopher Morris to obtain financing for my car. I was approved for 5.99% and told him I would be back to following day with my title. We signed all of the paperwork to finalize the deal and all that needed to be done was to bring the title. I left my trade in at the dealership. The following day (after I had already called and insured my new car), I received a phone call at work that I needed to come into the dealership. I got off work early and when I arrived, the General Manager and Sales Manager pulled me into their office and let me know that there had been a mistake on their end and that they could not honor the deal they had signed the contract for. They mistakenly gave me too much for my trade in and would lose their jobs if they did not cancel the deal. They demanded I give them their keys and refused to honor the deal they had signed for. I was surrounded by several men in an office and felt like they were trying to bully me into giving them what they wanted. I had no choice but to give them their keys and take back my car. More

I went to about 5 different dealerships before going to Lexus of Silver Spring. All of whom were not very helpful and the prices were mediocre. Lexus of Silver Spring was going to be my last stop for the d Lexus of Silver Spring. All of whom were not very helpful and the prices were mediocre. Lexus of Silver Spring was going to be my last stop for the day. When James came over to talk to us, he was very friendly from the start. He was very intuitive and did not pressure for a sale. He worked with me to find the best car for me. It was the perfect car for me and I am very happy about my purchase. I will absolutely go back to him and already have recommended him to my friends. The whole staff was very helpful and friendly to me. I would recommend James Park and Lexus of Silver Spring to anyone who is looking to buy a car. Thank you James! More

Very friendly staff.I bought Lexus ES-350 from this dealership and this was second time purchase from this dealership.They Explained and answer all the questions I have.Treated me like a friend.Provide dealership and this was second time purchase from this dealership.They Explained and answer all the questions I have.Treated me like a friend.Provide fast and professional service. More